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Thrive Market has a rating of 2.8 stars from 2,069 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thrive Market most frequently mention membership fee, credit card, and free trial problems. Thrive Market ranks 2nd among Meal Delivery sites.
This company responds to reviews on average within 4 days
This site enters a 'hidden' account 'lock' on your accepted payment venue. Despite 'claims' of 'money back', etc., hours of effort could not 'unlock' or REMOVE a renewed authorization for payment of nefarious membership 'Dues'. Canceling our entire credit account - a lot of work - finally exterminated. Catch-22: the 'marginal' positive reviews are self generated as part of the SCAM. One order placed was partially fulfilled... Then, I dare you to contact a Responsible midst this virtual SCAM. 'Jimmy T.' nailed. This is a 'FEE SCAM' just a half step ahead of legal protections.
Date of experience: February 25, 2019
I was charged a yearly membership fee after ordering a 1st time large order of delicious food! But I did not want the membership. I called Co. And a rep helped right away to reverse the membership fees (PayPal) and she made it real easy with no qualms!
Thank you ThriveMarket!
Date of experience: February 13, 2017
Over communicate resulting to mix up orders. Changes to your monthly reoccurring orders don't reflect. Phoned and asked to change and save still didn't happen. During a call with agent I was put on hold for 10 minutes which resulted for me to hang up but they never called me back.
Date of experience: March 5, 2020
I received a charge of 64.00 dollars from Thrive Market on my Pay Pal account. I never ordered anything from this company or even knew who they were. Lots of trouble getting in touch with them and PayPal as well. PayPal is acting like it's my fault. Never again I'm canceling PayPal as well.
Date of experience: October 7, 2017
Hi Mike- I apologize for the experience. I'll be contacting you directly to see if we can locate the charges on our end and resolve the issue.
Thrive market provides the organic and gluten free, delicious, healthy foods I want at a price I can afford. I love Thrive and love having great food and non toxic household & personal products delivered right to my door.
Date of experience: January 29, 2020
We're happy you're enjoying everything! Thrive On!
This company has great products, the prices are the best and they are truly out to make a difference. They have the almost extinct quality of having great customer service with fantastic employees. It's almost a one stop shop that brings it to your door.
Date of experience: January 31, 2020
We're so glad you're enjoying everything! Thrive On!
I have ordered from Thrive Market for a few years now. I had a problem with my last order. The customer service chat was awesome! Problem resolved to my satisfaction in minutes! Truly outstanding! Thanks Kristelle!
Date of experience: February 6, 2020
We're sorry to hear you had an issue with an order but we're glad we could get it resolved for you!
I love using Thrive Market! I tried it initially for more ideas for dairy, egg, and peanut free snacks for my kids. It has helped us save money on things we already buy, snd now that we buy regularly. Shipping is fast and packaging is great with all recyclable material. I can't rave enough!
Date of experience: February 20, 2020
Keep on Thriving!
Thrive Market is the best company to order from because they think of the community and best of all the environment. Within 2 or 3 days I get my order. They have great prices and service. They use to pack orders with plastic (recyclable plastic) but since last year they have been using paper. My orders have always arrived in great shape and I have been a customer for many years.
Date of experience: February 26, 2020
Thank you for Thriving with us for so long!
I've been using Thrive Market for several years and have always been very pleased with products and customer service. On the very rare occasion there was a problem with an order they made it right, right away. I will continue to shop with Thrive Market!
Date of experience: April 6, 2020
Thank you for Thriving with us for so many years! Thrive On!
In addition to their focus on social justice, Thrive is also very customer-centric. When we've had issues with an order or a shipper they've been very responsive. We live in a rural area and depend on Thrive a lot.
Date of experience: April 14, 2020
Thank you for your review! We're glad you've been able to find what you need!
I had a problem logging in & they fixed it immediately. I like the remind me option when something isn't available. Luckily it's not often & it comes in quick usually. Packaging is nice. I always reuse box & packing. I enjoy the blogs too
Date of experience: August 22, 2020
Thanks for your feedback, Julie, we're so happy you're enjoying you're shopping with us!
This was my first time. I felt it was easy to find items at reasonable prices. I am excited to receive my box. Most items that I found were about the same or less expensive than the supermarket in my area. Overall a good experience.
Date of experience: July 15, 2020
We're so glad to hear you had a good experience, enjoy your order!
Thrive Market has been my go to for household staples for many years. They just keep getting better and better! TM has handled the influx of business during covid days with professionalism and efficiency. While shipping may take a little longer I expect that and appreciate the communication. Thanks to Thrive Market I am able to stay home and stay healthy. Thank you to everyone who is working to make that happen!
Date of experience: April 10, 2020
Thank you for Thriving with us for so long and for your patience while we work diligently to ensure our members are being taken care of!
I'm so happy with Thrive Market. The products are all high quality and natural. Prices are great compared to Sprouts or Wholefoods. I feel that Thrive really cares about the customers and they definitely give back!
Date of experience: April 23, 2020
We're so happy you're enjoying your membership!
This site is phenomenal. They provide quick, and excellent customer service. They put customer's concerns first and make sure they are satisfied. Prices are fantastic and so it the product selection and availability. I would recommend Thrive to anyone.
Date of experience: April 30, 2020
Thank you for your review and your recommendation!
I like to order about once per month. I mostly get essential pantry items. The prices are good, as is the quality. It's an easy way to learn about food things I haven't eaten. Chat support is great too!
Date of experience: June 28, 2020
Thanks for being a member, happy shopping!
I got an order from thrive last week and I felt safe opening it up and not having to worry about getting any illness from the order!
I opened it and enjoyed everything I received, my grandsons came over and enjoyed the chocolate covered nuts and the chips! I am trying some new things this time and feel that everything I get is really good and safe to eat. Thank you for caring!
Bernadette
Date of experience: May 31, 2020
So glad you and your family are enjoying everything, thanks for your support, Bernadette!
I was very disappointed with the availability of products after paying for a year membership. I realize there's a pandemic and understand Thrive Market is trying to keep products in stock. If I had known how few products were available before paying for the membership I would have waited or just kept on using Instacart or Shipt. The inability to view anything (products/availability) before paying for a membership would totally have changed my mind. The good thing is you can cancel within the first 30 days... I'm sure that's what I will do.
Date of experience: April 3, 2020
The product variety is fine. But there are so many out of stock products. I do like the emphasis on health and the planet. I would like to see more perishable products such as eggs and yogurt. Produce would make my day.
Date of experience: June 8, 2020
Thanks so much for your feedback and recommendations, Charles! Our team is working hard to increase our inventory levels.
Amazing prices on all of their products they carry. Add in chances to earn bonus cash to actually use on future orders, a win - win situation. They have everything that you can think of at amazing prices. I can't even get their prices as a health professional buying the same items from the same companies.
Date of experience: January 29, 2020
It's wonderful to hear you're finding everything you need! Thrive On!
I absolutely love Thrive and have turned on several of my friends and family members. It's my go to for snacks, cleaning supplies and miscellaneous beauty products. The prices are unbeatable, website user friendly and customer service extremely helpful and accomodating. Thank you Thrive!
Date of experience: August 6, 2020
We're so glad to hear you're enjoying our products, prices, and site! Happy shopping!
I love how fast Thrive ships and how they take care of their customers. There are always gifts to redeem, so many healthy selections for a good price, and always good deals. Thank you Thrive for making it convenient, especially during these Covid times.
Date of experience: May 27, 2020
Thank you for trusting us to be there for you during this time. We know a lot is uncertain right now, but we are certainly committed to doing everything we can to show up for our members!
There have been some screw ups along my shopping experience but when I ask for help I have gotten it and always know my package is well on it's way... I have never had to wait as packages always arrive on time...
Date of experience: May 4, 2020
We're so glad you're enjoying your membership!
I suppose its my fault for not looking through the website more in depth before choosing to open a membership, I did pay the one month fee and i suppose its not a huge loss, however i did decide I did not want to shop through Thrive market the same day that i opened up my account and paid for it. Short of it is that they dont offer refunds on the membership even though I wont be using it all. Oh well.
Date of experience: May 4, 2021
We're so sorry for any confusion regarding our membership. Our monthly membership does not include the same risk-free period as our annual membership option but it canbe canceled at any time if it's not a good fit. Our Member Services team would be happy to help with any questions!
Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.
Thank you for reaching out. We're sorry for the experience you had with autoship and with the call you had with us. It sounds like there may be a technical issue regarding your autoship if changes are not reflected and a 10-minute hold is never something we want to put our members through. If you haven't already please email us at help@thrivemarket.com so we can resolve the issue right away.