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    Thrive Market

Thrive Market

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Overview

Thrive Market has a rating of 2.8 stars from 2,069 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thrive Market most frequently mention membership fee, credit card, and free trial problems. Thrive Market ranks 2nd among Meal Delivery sites.

  • Service
    159
  • Value
    160
  • Shipping
    144
  • Returns
    92
  • Quality
    142

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 7.1%
Positive
2
Neutral
0
Negative
26
View ratings trends
155
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How would you rate Thrive Market?

Reviews (2,069)

Rating

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Reviews that mention popular keywords

membership fee (150) customer service (404) grocery store (116) quality products (70) credit card (72) trial membership (22) brand products (27) product selection (20)
Thumbnail of user georges266
California
1 review
5 helpful votes
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August 29th, 2017

Charged me $60 for 2 jars of Peanutbutter. They don't make it clear that they automatically sign you up for their scam of a membership and give you no way of removing your payment information other than calling their slow number! Stay away.

Date of experience: August 29, 2017

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Hi George! Sorry for the confusion. We offer a free 30-day trial, which is activated by your first purchase. All customers are informed at checkout that their annual membership will start once the free trial is complete. We also send trial members an email reminder a few days before the membership is activated. You can cancel at any time. If this was not your experience, please feel free to chat with us or email help@thrivemarket.com.

Thumbnail of user salinae
California
1 review
1 helpful vote
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September 7th, 2017

Thrive market membership is $59.99 a year I have been paying without knowing. I caught it on my credit card this year and they had to reverse it. I was not aware or using this membership they refused to reverse my charges for past 2 years. They are crafty and cunning and robbing hard working people. I have blocked them of horrible business they are thieves. I want to report them to better business bureau.

Date of experience: September 7, 2017

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Hi Salina- Sorry if that came as a surprise. As a membership-based company, we offer a 30-day free trial that begins with the first Thrive Market purchase. After the trial, we charge the annual fee for our services, as noted in the policy on the checkout page. We also send trial members an email reminder a few days before the membership is activated. If this was not your experience please feel free to contact us at help@thrivemarket.com or call us at 866-419-2174.

Thumbnail of user heleng306
New York
1 review
0 helpful votes
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July 23rd, 2020

I thought when I first ordered from Thrive that it was easy to order and the products were good. BUT... they have been out of the wine I want to reorder for more than 12 weeks and the back up wine I'd reorder if I could (both rose) has also been out of stock for more than SIX WEEKS now. It seems that the company is having supply chain problems. I know this is a tough time, but the prices are actually kind of high and the restocking issue seems extreme. Many of the items are priced the same as my local Whole Foods which delivers for free as a Prime member. Since there is a membership fee, I would expect them to do a better job. Really disappointed that I can't order a single rose wine or even a Prosecco... I think even the white wine was out of stock today. UGH...

Date of experience: July 23, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Hi Helen, thanks for your feedback! We're so sorry for the inconvenience, our team is working hard to get our inventory back up to pre-COVID levels. You can use the "Remind Me" button on any item to be notified when it is back in stock, hope this helps!

Thumbnail of user sr319
Minnesota
1 review
4 helpful votes
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December 13th, 2019

I purchased 2 e-gift memberships plus extra spending money for two gifts. Only one appeared in my inbox. After two days of 'chatting' with a customer service representative, another charge was added. Yes, I was told I had to purchase a membership to buy anything. Two days after my gift purchase without warning! Customer service representative were condescending & tried to lower my membership price to get me to agree to charge.

Date of experience: December 13, 2019

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for reaching out. We're sorry you had this experience! While a membership is required to shop with us, we can always cancel and refund membership within the 30-day trial period. If you're still experiencing issue retrieving the second gift membership email please feel free to email us at help@thrivemarket.com.

Thumbnail of user micheles578
Texas
1 review
0 helpful votes
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May 28th, 2020

After purchasing a couple of shipments to support my modified keto diet, I am impressed with the service and savings. The special touch of the person packing the box signing it before sealing is appreciated.

Date of experience: May 28, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thanks for shopping with us, so glad to hear you're enjoying everything!

Thumbnail of user nataliem82
Missouri
1 review
6 helpful votes
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August 31st, 2017

I've canceled 3 credit cards and somehow they charge my new card every time. I'm going to have to report the 4th case of fraud to my bank account later today. Im ready to cancel my bank account and only use cash for the rest of my life. If anyone is interested in doing a group lawsuit on this company for lost time dealing with this bull$#*!, count me in!

Date of experience: August 31, 2017

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Hi Natalie- So sorry about that! Please feel free to contact us at help@thrivemarket.com or call us at 866-419-2174. We're happy to look into this for you.

Thumbnail of user aimeec61
New Jersey
1 review
1 helpful vote
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July 20th, 2020

I found that there are some items that I can't get at a local brick and mortar store that I will order here (mostly snack chips), but most everything else, I can get at Costco for much, much less. The prices need to be lowered quite a bit on many products or I will probably not continue my membership. Also, they are out of Siete products a lot, which is one of the main reasons I joined. Not sold on Thrive Market quite yet.

Date of experience: July 20, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thanks for your feedback, Aimee! You can always reach out to our Member Services team for price matching on items you see elsewhere for a lower price.

Thumbnail of user tiagog10
Pennsylvania
1 review
1 helpful vote
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October 21st, 2017

I did not authorized the debit few minutes ago in my credit card and didn't see any annual membership in the cart when i bought something 2 years ago. My only purchase was 2 years ago! Around 20 dollars and now I figured out that i'm paying for something, 59 dollars, for 2 years!
Stay away from this company... never seen something like this. My product for 19.90 is costing 139.90 after 2 years. I'm extremely confused and pissed..

Tip for consumers:
Partially solved, I was in contact with the online chat and asked for refund and immediate cancellation. The lady was gentle and said that my "membership" was cancelled and the pending debit for the second year !! cancelled .. I asked for the last year and she informed that is not possible.

Service
Returns

Date of experience: October 21, 2017

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Hi Tiago- I apologize that this came as a surprise! As a membership-based company, we offer a 30-day free trial that begins with the first Thrive Market purchase. After the trial, we charge the annual fee for our services, as noted in the policy on the checkout page. We also send trial members an email reminder a few days before the membership is activated. I'll be sending you a private message to discuss your account further.

Thumbnail of user lucial39
Colorado
2 reviews
2 helpful votes
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May 28th, 2023

It may just be me, but when I went to Thrive Market's site, it seemed as if I had to buy a membership before you could find out much about what they offer. I'd like to know what they sell and at what prices, how long delivery takes and how much it costs. I couldn't find contact information on the site either. Why would I want to pay almost $10 (at the annual rate) but not know what I was getting? Crazy.

Products used:
None. I'm complaining about Thrive Market requiring a person to buy a membership in order to find out what the company is about.

Date of experience: May 28, 2023

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thanks for your feedback, Lucia. Access to our catalog is reserved for members only. We offer a 30-day risk-free window for new annual members to request a refund if you're not happy with the service. If you have any questions about Thrive Market, please feel free to reach out via our 24/7 online chat.

Thumbnail of user wendyd224
Oklahoma
1 review
0 helpful votes
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June 19th, 2020

Thrive has been great except once they sent me a box of jello with missing product in the box. There was no way to prove this because an empty box is an empty box. Therefore, I did not bother to tell Thrive. The gelatin is actually high priced compared to Jello brand, but it tastes much better so I will keep buying it,

Date of experience: June 19, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We're so sorry this happened, Wendy! You can always reach out to our Member Services team for assistance with any issues like this, they're always happy to help!

Thumbnail of user lisag856
Texas
1 review
0 helpful votes
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January 12th, 2020

Dont know how I lived this long without Thrive Market! All the healthiest products at the lowest prices. I can always trust that if Thrive Market sells it, they have done their research and stand behind their products!

Tip for consumers:
Stock up on your own health and get food cheaper than the grocery store! Plus they ship to you!

Products used:
I buy all my canned fish, coconut aminos, ghee, and coconut oil from Thrive. I also am able to get hard to find items like macadamian and pili nuts

Service
Value
Shipping
Returns
Quality

Date of experience: January 11, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your review! Keep on Thriving!

Thumbnail of user nicolar34
New York
1 review
0 helpful votes
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January 24th, 2020

I have been buying from Thrive for a couple of years now and I am always satisfied. Yes there's a membership fee, but the discounts you get from the products makes up for that. I just make sure I order enough to get free shipping and that makes it all the more worthwhile.
The products are mostly or all organic and from reputable companies.

Date of experience: January 23, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for Thriving with us for so long!

Thumbnail of user maureenw90
California
1 review
0 helpful votes
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May 18th, 2020

Thrive Market has great prices, an amazing array of choices in a variety of interests, i. E., food, wines, beauty products, diapers and much more.
Thrive Market, also has a small business "feel" to it, generous promotions, quality products at great prices and I've always received my orders quickly and in perfect condition.
I highly recommend Thrive Market!

Date of experience: May 18, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thanks for your review Maureen! We're thrilled to hear you've had great order experiences!

Thumbnail of user dawnm708
Indiana
1 review
0 helpful votes
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August 18th, 2020

I have been ordering from Thrive Market for two years now and I have never been disappointed in their service. Prices are great, too. I don't even have to leave my desk chair to go shopping, and that is a great time saver, especially for someone who is self-employed.

Date of experience: August 18, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We're so glad to hear this, Dawn, thanks for the review!

Thumbnail of user lynns495
Pennsylvania
1 review
3 helpful votes
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May 25th, 2020

Besides from lots of "out of stock" items and mediocre pricing, I was charged a different amount from what my bill listed. It turned out the coupon code was invalid but it was not shown until I got my receipt showing a different amount then what I agreed to pay. Despite their error the customer service was not very helpful.

Date of experience: May 25, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Hi Lynn. We are incredibly sorry for the negative customer experience that you had. Our Member Service team is full of passionate, hard-working specialists - but they are also human and unhelpful moments are bound to happen some time. We would be more than happy to connect you with someone on our leadership team to see if there anything we can do to make this right for you. If you are interested, please contact us at (866) 419-2174 Monday-Friday from 6:00AM-4:00PM PST and request to speak with a team lead.

Thumbnail of user kassandraw6
Illinois
1 review
0 helpful votes
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May 28th, 2020

After spending quite awhile gluten free, I transitioned into grain free foods. While my body feels better, the grain free alternatives at Thrive Market have allowed me to eat many meals that I have missed without compromising the flavor! I love the cassava chips and wonder noodles! My family also enjoys it. Tomorrow I am making grain free tacos! I am ordering more today, and excited that I will receive the delivery next day!

Date of experience: May 28, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Changing your diet to improve your health and well-being shouldn't mean giving up things you love. So happy we've been able to help!

Thumbnail of user jacquib28
New York
1 review
0 helpful votes
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March 29th, 2020

I have been shopping with Thrive Market for some time now and have never been disappointed with a shipment. Wines are delicious.
I buy my organic spices here at a considerable price reduction compared to my local stores. And I buy quality teas regularly. Great service and super products.

Date of experience: March 28, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your review! We're glad you've enjoyed our products and our service!

Thumbnail of user gs472
Kentucky
1 review
0 helpful votes
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April 25th, 2020

I am always surprised by how much I save at Thrive, and the service cannot be beat. Delivery is always when promised, and the care with with my box is packed never fails to amaze me. Everything arrives safe and sound.

Date of experience: April 25, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We're glad that you've been able to find everything you need and that it's arrived perfectly to your door!

Thumbnail of user katek120
Maryland
1 review
0 helpful votes
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February 25th, 2020

I am a college student and had trouble applying for the student membership application. Their customer service was exceptional. No hassle involved, and great communication. Their products are amazing, as well. For example, I am vegan, and am always finding new healthy products to try at a discounted price!

Service
Value
Shipping
Quality

Date of experience: February 24, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for Thriving with us!

Thumbnail of user russellb249
California
1 review
0 helpful votes
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August 9th, 2020

Love the ability to buy so many items that reflect my values. A little difficult to navigate the website at first, and I am sure I will get the hang of it. I would love to see this marketplace expand! (sustainably).

Date of experience: August 9, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thanks for sharing, Russell! Our Member Services team is available 24/7 if you ever need assistance with the site.

Thumbnail of user catherineg201
New Jersey
1 review
0 helpful votes
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April 2nd, 2020

Lots of choices. I am glad that I can get on website. Packing for merchandise is excellent. There is a weight for merchandise but we are told this up front. With Earth Day coming, I am thrilled Thrift is environmentally conscious.

Date of experience: April 2, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for reaching out! We're glad you're enjoying everything!

Thumbnail of user karent631
Texas
1 review
3 helpful votes
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February 5th, 2020

I buy lots of organic food and products and I find that Thrive Market has lots of the things I prefer. I purchase at least once a month and sometimes more often. I've compared prices between Thrive Market and local grocery stores and Thrive has the lower price almost every time. I always purchase greater than $49 to take advantage of free shipping, but I never buy something I don't need in order to reach $49. I've never received an order with a damaged item. I buy grocery items in glass and everything is wrapped well and cushioned by brown paper. I'm 'over-the-top' happy with Thrive Market!

Date of experience: February 4, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

It's wonderful to hear you're enjoying all of your products and membership! Keep on Thriving!

Thumbnail of user cynthiak267
Kansas
1 review
0 helpful votes
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February 26th, 2020

Love the food and plant on based organic coconut beverage very good I'm allergic to milk and the coconut is also unsweetened so I cut out sugar and it the healthiest beverage around great good at a great price and delivered to your door now you can't beat that

Date of experience: February 26, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your review!

Thumbnail of user sherriw61
Massachusetts
1 review
0 helpful votes
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February 5th, 2020

I bought the memberhip thinking it was like Grove which gives you free shipping for the year. Wrong! You have to spend $50+ to get free shipping- like every other website on the web. Individual savings on the items I purchase? Not worth it. In most cases, I'm saving 10- 40 cents per item. I'm going to need to buy a lot of product to make my $60 back. In some cases, I can get a comparable product at my local grocery store for significantly cheaper. I can't get everything I need via Thrive, so I have to go to the store anyway.
Also, my first order came frozen because it's winter here. There was broken glass in my box from some jars. Not sure if that was just from rough handling or some combination with the freezing. Something they need to consider in the future. I am trying to not buy anything glass from them now.

Date of experience: February 4, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your feedback! We're sorry to hear about your first order. If you haven't already, please email us at help@thrivemarket.com and we'll be happy to get it taken care of for you! In regards to savings, we offer a Savings Guarantee so if you don't save what you paid for the membership we give it right back to you in Thrive Cash! We also offer price matching so if you do find the brand and product elsewhere we'll match their price!

Thumbnail of user joyceg207
Massachusetts
1 review
0 helpful votes
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June 27th, 2020

I love that I can find delicious healthy foods, snacks and other non food items and its delivered to my door. I spend WAY less on those items. I do wish however that refill sizes were available on items such as liquid hand soap to have less waste. Thanks

Date of experience: June 26, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We're so glad you're enjoying shopping with us! Thanks for your feedback, we are always working on ways we can further promote sustanability!

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From the business

Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.

Company Representative

Thumbnail of user thrivem1
Thrive M.
Typically responds within 4 days

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