Thrive Market

I first tried Thrive Market while avoiding grocery stores. Now I'm hooked and have found many healthier versions of my favorite products at a better price than I can find anywhere else. The membership is worth every penny and I've never had a problem filling up an order to get free shipping.

I've been a Thrive member for at least five years. Always good prices and what make up for even a slightly higher price was the quick delivery time. Two of my past three orders, including one I just placed could be walked to me quicker. What gives?! I'm really disappointed in a company I've recommended to so many.

Thrive market has such a wide variety of products in every genre of dietary needs. I'm grateful I can go to one website for all I need. Their prices on laundry detergent can't be beat other places as I always compare.

Glad I discovered Thrive Market! So many wonderful healthy brands and choices at great prices! Delivery is fast and no shipping charges with $49
Purchase. Your order comes in a well packed Thrive box!

Is the lack of reading comprehension these people have. It states pretty explicitly in multiple places on the website what happens when you place your first order... you opt into the trial period and you have 30 days to cancel before an annual membership fee is charged. I don't understand how people are saying they have been misled unless they didn't take ten minutes to read what they were signing up for. I guess this is common nowadays.

Anyway, I love Thrive. We get great value on certain products. Not everything is going to be cheaper than Amazon or Costco, but if you take your time and compare prices, you can get great value. It's a shame so many negative reviews are posted because people can't read (or can't be bothered to check their credit card statements so they end up getting charged MULTIPLE YEARS before they figure it out... really?).

I ordered from here once. Like the products. Have started another order. Has a membership fee, but each paid member covers a low income one for someone else, including elderly ones on Medicaid which I love.

Great assortment of healthy products with fast delivery!
Because I'm gluten free, I have a hard time finding all the ingredients for baking bread. Thrive has everything I need, and delivered to my door!

Thrive took many extra steps to insure that my order arrived safe! All glass items were individually wrapped, even the bags of chips were packed in paper to keep them from getting crushed. Very pleased!

They use OnTrac delivery, which means no one knocks or rings the bell when delivering. In San Francisco, this means even if you are home you will have no way of knowing a package has been delivered, so it will definitely get stolen off of your porch.

Their Customer Support folks must be somewhere international, because they only reply at around 3 am PST in my experience, and are the most inept support team I have ever seen.

I sent an email carefully and clearly outlining my situation, with order number and tracking info, and had to go back and forth over 6 emails to simply confirm my information. Their support rep literally did not read my email, and needed me to verify everything I had already said multiple times, across over 72 hours of correspondence.

I am just shocked. After my first order and the customer service nightmare I dealt with I asked for my account to be cancelled and a refund. Neither has been done 7 days later.

Always top quality products easily ordered/ received. Especially love their seafood selections. Competitively priced, direct home delivery. It is so easy to gift food boxes. Great way to directly help alleviate at least some anxiety for others during these uncertain times.

I noticed a charge on my credit card. Just like many others on here, I do not remember seeing this at check out. I used a different coupon code than they did. I am pretty upset, because I am good with these things (always mark calendar, test the waters more than one order before committing, etc.).

Customer service said they would refund me... let's see.

I simply would stay away from Thrive for this reason. You can find plenty of other delivery services where you know what you are getting yourself into. This is sneaky and unethical. Complete lack of transparency and I do not want to have a subscription with a company that lacks those values.

Have been shopping Thrive for several years now and have NEVER been disappointed- if mistakes are made on either end they are easily and competently handled. Hey, nobodies perfect and the negative reviews I see are disturbing.
Even in this strange new world of pandemic they have been wonderful. I received my last package looking like someone had played football with it, re-taped it and when I opened I discovered an item missing. Customer service not only apologized profusely for something that was not their fault, but also gave me way more than enough Thrive cash to cover it
I cannot praise them enough!
Thank you Thrive and all the fabulous people who work there!

I've been using Thrive for several months to keep my pantry stocked. I love their selection of healthier items (especially oat milk!) and find their prices to be very competitive with my local grocers. Recently an order I placed became damaged during shipping and once I notified Thrive via online chat, they shipped me a replacement right away. Thrive offers an awesome service that is so convenient, I simply can't live without it now.

Just like all the other bad reviews... noticed a 59.95 charge on my credit card statement which apparently has been going on for 3 years. Mad at myself for not seeing it but still disappointed in this company. Buy 1 thing and it automatically signs you up for membership. I'll make sure to tell everyone I know to stay away from this company.

Product selection is decent and the free samples/trials were nice when they had them. I enjoy trying new products, and have found some favorites from the beauty section as well as food for my family and dogs:-) If something is out of stock, it can be saved to a list for later if re-stocked. Also nice to look at past purchases for re-ordering. Most prices are very reasonable!

My only complaint is the inability to leave delivery notes on the website. I called customer service and let them know a box with items like chocolate was left at my (unlocked) gate in the sun, not walked up to my porch where there would have been adequate shade (other delivery people leave boxes on my porch). I know drivers can be lazy and Thrive has no control over them, but perhaps a perishable sticker or instructions might have helped? The agent I spoke to seemed indifferent to my concerns and did nothing.

That's unfortunate since the conditions for the 30 day trial were clearly stated. I'm happy to pay the yearly membership fee because the savings on many items is so high, and that fee goes towards helping those who need it. I've been using Thrive regularly for 2 years now and their customer service has been great. If something's missing or broken, they immediately refund, no hassle.

We enjoy a low/no grain diet, with minimal dairy. Thrive has many more options than the local markets and the reviews are generally very thorough. Though the pricing can be high, I try to order items on sale.

Definitely worth the membership fee! Prices are less than in-store. I'm so grateful that I can send my college daughter gluten free foods when her local store has none! Thank you Thrive for being here to help through the Quarantine!

I wish all shopping was this easy! Just placed an additional order after receiving notification that a product I've been needing was finally back in stock. Thank you for maintaining such an efficient website!

I love using thrive market for picking up pantry essentials! They have a great selection of products that I'm looking for and the ability to donate back to families in need when you check out is fantastic. Keep doing great things!

Copying another person review:
Thrive Market charges a membership fee of 59.95 automatically after first order and then annually. This is pretty steep for a one time use.
Customer service is horrible.
No phone line service, only online chat seriously messed up!

High quality, low price and reliable source for organic shopping. You can classify your shopping experience by your diet. I see huge difference comparing the others. Their own brand is quite good. Highly recommended!

I'm happy with all aspects of this company except for the deceitful marketing. Joined because offer said 25% off first order. Only at checkout did it say the limit was $20. Often offered a free gift, but, it never comes.