Thrive Market has a rating of 2.8 stars from 2,069 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thrive Market most frequently mention membership fee, credit card, and free trial problems. Thrive Market ranks 2nd among Meal Delivery sites.
This company responds to reviews on average within 4 days
I love their products and their customer service is wonderful -- I just wish I would get LESS e-mails... they tend to send you emails alot... if that's my only issue... I am very pleased with their service and products I'm not able to find in store, they deliver quickly and efficiently
Date of experience: February 27, 2020
Just placed my first order! It's nice to shop a company where you don't have too search out organic or eco-friendly products. With the membership, prices seem to be the same as other places I shop. I would like to see a bit more variety (specifically looking for more ethnic' offerings. I use things like Teff flour and sumacQuite often) and more plant-based prepackaged meals. Cannot wait to see more and different items appear on their "shelves!" Excited to get me first box!
Date of experience: July 11, 2020
Thanks for being a member, Kaurie! We'd love to hear any specific product recommendations you have!
Don't always find exactly what I want but always find enough that I do want. Fortunately I live in a community that has a wonderful health food store but there are things I can't get there that Thrive does have. And if I ever have a problem with an order Thrive's customer service is top notch.
Date of experience: March 31, 2020
I signed up for a free trial after seeing an ad on Facebook. The prices were decent (nothing special) and being able to track the shipment was not great. Since it was not worth it, I went to cancel and apparently you need to contact them to do that, or you will be charged. I received an email saying the below, in response to me canceling, so they would not even let me cancel with out having to contact them multiple times. Not worth the trial, just skip it and order from somewhere else
If you wish to take advantage of this offer, you do not need to take any action. If you decide that you do not want to take advantage of this offer, please respond to this email.
Date of experience: October 8, 2019
Thank you for reaching out. We appreciate your feedback regarding the cancelation processes. We try to make multiple communication channels available including email, chat, phone, and sms, and like to offer a membership plan to those wishing to cancel to see if perhaps a different option will work better for their lifestyle. A response to an email or through any means will confirm the cancelation and refund, if applicable. Please email help@thrivemarket.com if you have further questions.
Thrive Market is the way to shop! It's so easy, great quality prices and shipping is fast. We're trying hard to eat and use healthier items, Thrive has a huge verity of great organic products that we love and use, all items are always fresh and they really take care in the way of packing my order (We loved seeing the signed box tops of the person that took care in packing our items) this adds a personal touch that you won't get anywhere else.
THANKS THRIVE!
Date of experience: February 21, 2020
Keep on Thriving!
I am always able to find what I am looking for, and always find other interesting items to try. I love the free samples with most orders. Even though there may be delays at this time of covid-19, I still think it's worth ordering and will continue to do so.
Date of experience: April 24, 2020
Thank you for your review!
The store keeps adding new products and has many great deals daily plus other deals on offer when visiting the site. I think I will try to order more products here more often. It's worth checking and comparing. Sometimes a product I use regularly (such as Califa Barista Oat Creamer) isn't cheaper than I can buy locally but there are many items (such as 4th and Heart Ghee, and Artisana Raw Pecan/cashew butter) that are significantly lower priced. Love that. There are so many products now it will take me a while to get acquainted. I'm sure there are new things I will want to try!
Date of experience: February 29, 2020
Thank you for your review! We're glad you're enjoying everything! Did you know that we also offer price matching, so those products you can find cheaper in your local store can also be purchased from Thrive Market at the same cost? For one-stop shopping. Thrive On!
I was a member of Thrive Market in the past and enjoyed their great selection of fine products, until financial constraints during this pandemic caused inability to renew my membership.
Ibotta to the rescue! Thanks to Ibotta, I've renewed my Thrive membership AND expect to get 50% of today's purchase credited to my Ibotta account within 45 days!
I just had to take advantage of this fabulous deal, thanks to Ibotta and Thrive!
Date of experience: July 20, 2020
Awesome, we're so glad to have you as a member!
I had a really bad experience with their rude customer service, I told them I was charged for 4 months and I did cancel it but something went wrong with that. And they refuse to refund. Customer service left the chat and I couldn't finish it
Date of experience: January 3, 2023
We're so sorry to hear about your experience with our Member Services team. While previous membership fees are nonrefundable, upcoming renewals may be canceled at any time. If we failed to cancel your account after a previous cancellation request, we'd be happy to make it right. We are available 24/7 via live chat or by email at heretohelp@thrivemarket.com
I was aware of the 30 day trial and someone picked up the phone on a Saturday when I called on day 30 which was nice. They talked me into keeping the membership for 2 weeks. I then contacted a chatter and wanted to cancel. She was nice and I decided to keep the membership. I wanted to add this review because I saw a lot of people didn't know about the trial period and I thought it was clear. I should mention that I like the products and the prices. I have switched from being a coffee drinker to a green matcha with unfiltered honey drinker. I like the service and how it changed what I consume
Date of experience: March 24, 2018
This site is difficult to work with and takes it takes a long time to locate what you are looking for in regard to product. I did not want to look through everything to find the products I was looking for. I spent over an hour trying to find some things. When I found one product I had to buy 3 or 6 so I could place an order when I just wanted to try one. Also I thought I only had to have an order for $41 for free shipping. Then it turned out to be over $53. It turned out to be very confusing, I can only hope I get my free gift as it was never mentioned on the final order. I have a membership; but will be rethinking this in the future. Mkg 6/28/20
Date of experience: June 28, 2020
We apologize for any confusion Mary! Shipping will always be free on orders over $49. You can use our search bar if you are looking for any specific items. During summer months, heat-sensitive items like chocolate do have to ship with a cold pack to avoid damage. Brands introduce minimum order requirements in order to sponsor the cold packs. Hope this helps, feel free to reach out to our Member Services team for more info!
Thrive market has made my life so much easier. The prices are lower than the same products in the grocery store and they offer others that I can never find in the store. I follow the keto lifestyle and have no problem finding all my products on Thrive.
Date of experience: August 31, 2020
We're thrilled to hear we've been able to make your life a bit easier! Thanks for sharing, we're so happy to have you as a member!
I have used Thrive Market for several years now. It worked great when I was on the Whole30 diet plan, and it now works great as I'm on a Keto diet. I'm able to order quality foods at a decent price. I also like the ability to send gift packages of some of my favorites to family members who are interested in the Keto lifestyle. Thanks, Thrive Market!
Date of experience: July 14, 2020
We're so happy to have you as a member and to be able to provide great options for you and your family!
Company scammed me. Literally. I cancelled my membership via their customer service and have the cancellation email. They charged me for a yearly membership for two years after that. Could only get them to refund one despite that. Do not trust these scammers. I filed a complaint through my state attorney general and you should too.
When I cancelled through their website, they sent me an email stating if I wanted to cancel I had to send them an email. I sent them the email saying I wish to cancel since they said SEND ONE EMAIL TO CANCEL. One of their customer service lackeys sent me another email asking again if I wanted to cancel, I responded saying yes I did want to cancel. They never did. They then refuse to acknowledge their part after repeated calls and emails and through their website customer service. If anyone has similar issues please message me regarding a possible class action lawsuit.
Date of experience: February 9, 2018
Hi Zachary- As a membership-based company, we offer a 30-day free trial that begins with the first Thrive Market purchase. After the trial, we charge the annual fee for our services, as noted in the policy on the checkout page. We also send trial members an email reminder a few days before the membership is activated, as well as prior to renewal. Sometimes these can go to spam. The membership fee would charge to whichever bank account is linked to the debit card number regardless of any changes. If you have additional questions, please feel free to reach out. We're happy to assist. You may call us at 866-419-2174 or chat with us directly on our site.
I absolutely love that I went ahead and tried out the membership. I love the choices and quality of the items they have for you to choose from. I am following a ketogenic diet and also trying to be more conscious of the food I eat and buy. I really like that you can learn about each company and I know I am getting quality. I really love love loved the packaging as well! Everything came packed (in recyclable packaging) so nice and there is even a signature from the person who packed it! The delivery status is spot on and I was notified along the way. I am definitely going to stay a member and look forward to finding more hidden gems.
Tip for consumers:
Take your time to go through everything there is soooo much to consider and look through. Make a list of favorites as you go along.
Products used:
MCT Protein Powder
Lily's Sugar Free Chocolates
4505 products
EPIC bone broths
Date of experience: May 7, 2020
We're happy you've been able to find what you need to match your Keto diet and have been enjoying your membership!
Thrive has been a lifesaver! My daughter has celiac's disease and recently left for college. It is so easy to ship her gluten-free food! And with the pandemic, Thrive is a no brainer for a safer shopping option!
Date of experience: August 26, 2020
We're so glad to hear we've been of help to you and your family at this time, thanks for sharing!
I saw great things on this site that's why I placed my order. I really can't afford a 50 plus order each time and probably will see the quality once I get the order. Nevertheless, I didn't like that my gift wasn't really free in which I paid membership and I did a 49 order.
Date of experience: August 2, 2020
Thanks for your feedback, Sarah! We're so sorry if there was any confusion regarding the gift with purchase, our Member Services team would be happy to help you out!
Bought one thing, they used my Credit card for an auto sign up. Canceled once online. Canceled twice online. Get a bill. Call up. Lady asks why canceled. I told her: Look I already canceled twice. Either you cancel me now or I will go to my credit card company change my credit card number and cancel transaction due to it being an unauthorized charge. We can do it now or I will do it with my credit card company. Then she tried to explain to me that Thrive sent an email on 10/13/2016 regarding a half off membership and what a good deal it was. I had to be like a total fcking $#*! to get her to cancel. Asked for a email confirmation - guess what - haven't received it yet. AVOID AVOID
Date of experience: November 11, 2016
I'm impressed by the price savings on supplements and protein powders especially. Cheaper than Amazon, and supporting a company that actually cares about its workers. Shipping is super fast. I've never had an issue. They're essentially a zero waste company, too. Very eco-friendly shipping. All of the shipping supplies are recylable. Not all the prices are better than what I can find locally, but many are. The savings on our supplements alone make the yearly membership so worth it.
To address the current top negative review: the "Be Back Soon" thing is because they were seriously overrun with orders because of the pandemic and several things were out of stock. Supply chains are overrun and some things are taking a while to get back in stock. For me, there were a few things I wanted that I couldn't get in one order, then the next time I went to order some were back in stock but some weren't. It's just the way of things right now. Hopefully not for long.
Date of experience: June 11, 2020
Hi Catie. Thank you for highlighting some of our top features like fast shipping, savings, and taking care of our employees. Did you know that we offer price matching? If you are ever at a local grocer or shopping online and you see a product offered for cheaper than we offer - just let us know! We will match that price and submit it for review with our Merchandising team.
The COVID crisis and a YouTube review of Thrive led me to give them a try. While there were many things unavailable due to this crisis, they were very helpful in making Thrive an option. It is a marvelous site for specific dietary needs such as gluten free, Paleo, Keto, and such. They have a lot of their own branded products, which helps keep pricing down. It is a blessing to be able to give them a try right now with so many other options unavailable. I look forward to trying more of their products as they become available again.
Date of experience: April 26, 2020
Thank you for your review and for Thriving with us!
I love this site. It is so easy to scroll through to see new products. I love that there is a list of Danette May approved products. I love that I can just search a brand and get all that they offer. And I love that many products I use are also Thrive products. This site has made it so much easier to get the items I need. The store near here either don't carry what I need or do so sparingly.
Date of experience: June 20, 2020
We're so happy to be able to make your life a bit easier, thanks so much for sharing!
I began ordering from Thrive Market when I began a Ketogenic diet. I continue to order for the same reason. Some of the items I am not able to find where I live and need to order them online. My experience with selection, ordering, delivering, and quality of the products has been satisfactory and quite frankly the delivery exceeded my expectations. The signature on the inside of the box makes me smile. It makes me feel like it is personalized order that someone prepared just for me. It is the little things that mean so much and add up to make for a pleasant experience.
Date of experience: August 23, 2020
We're so glad you've been enjoying your experience, Deana, thanks for being a member!
I ordered from Thrive because I try to eat mostly paleo, and I liked some of their products. However, when their website overcharged me for an item, the first customer service rep I talked with was absolutely hateful! He obviously hated his job and dispised the people who called. The second one was better, but could still not grasp the concept that the discount I received on the over-charged item, still had to be applied to the corrected price... they both argued and argued with me and ended up losing me as a customer over $5.49 that they refused to refund to correct the issue. Turns out, I was lucky, because as I am seeing here, the next thing they would have done is charge my acct for a membership fee... I shut down the card I had used with them, so their mistreatment turned out to be a blessing. AVOID!
Date of experience: December 9, 2016
We have had a membership for over a year and have used them for several products. During the beginning of this dreadful time, our membership came due. We thought about canceling our membership until next year, but after talking to their wonderful customer service, we decided to keep it. I have seen people complaining about out of stock things. Before Covid-19, Thrive was always stocked with products, but like any other company during this time, they are out of a few things. Yea it's a little disappointing when I can't get the things I need but I understand.
I have a long list of food allergies, and Thrive always has something for me! I love this company and plan to stay with them for a long time.
Date of experience: June 16, 2020
Awesome, April! Thanks for your understanding, we're so happy to be a help to you!
When I logged on, there was a message at the top of my screen saying I would receive 20% off on my entire order. When I checked out, I found out there was a $20 maximum discount. This wasn't just misleading, it was an out-an-out lie. My entire order was more than $100 and I did not receive a 20% discount as promised.
Date of experience: February 26, 2020
Thank you for your feedback! All promotions and discounts from the site and through emails have additional information about terms and conditions listed on their respective platforms. We'll pass this along to the proper team to review clarity.
Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.
Thank you for your review and feedback! You can always change your email setting in your Account page as well if you'd like fewer emails! Thrive On!