Thrive Market

I joined Thrive October 15th. I've made two orders since. The first came quickly in sustainable packaging. There are a lot of options, but since I eat a lot of produce, I have to go to the grocery anyway. I'm only purchasing for one person, so I wouldn't order more than one box a month. If you eat more prepared meals this shouldn't be a problem. I canceled my membership today. I see reviews claiming their marketing is deceptive or a scam, but it was easy to cancel and I already received a notification from PayPal that I have been refunded the full membership amount. So no risk in trying!

I had a nightmare order. I received a defective product, which I was credited a thrive credit. I then placed another order using my credit + bigger $ order, only to have my order cancelled due to me accidentally create another email idental to my email exception without the.(dot) not sure where or how they come up with that. Anyway, that was alot of my time wasted over a $10 credit.

I went through THREE agents before they tried shoving me on a forth agent. All I wanted to do was CANCEL MY GODDAMN AUTOMATIC RENEWAL. I used it ONCE in August 2019. Than in August 2020 I wake up to a $60 charge and auto renewal. I spent almost an hour chatting with customer service and 4 different agents to have it NOT CANCELLED. So now I have to make a dispute with my credit card company because these leeches won't let me freaking go and it's beyond frustrating. Gave all 3 my details to cancel, it goes silent than I'm back in the queue for the next available agent.

I understand that things changed very quickly for everyone with the COVID19, including small and large businesses. However, I am thankful for Thrive and how they have been so diligent with their communicating with their customer regarding the difficulties that they have experienced with the overload of families ordering online now. Thank you Thrive!

I really enjoy thrive products, that is, if they ever make it to my door! 4 times now I have had overfilled boxes that have broken in transit. Some I was notified about in a timely manner, others had no communication. One was also a terrible repackage with broken, damaged and wet items. I was told to order in separate boxes so they wouldn't be so heavy. I find that an inconvenience and a waste of my time. I am not satisfied with the resolutions of 10 Thrive bucks as I had to spend more money to backfill the items that I was waiting for from Thrive.

They sneak-in a membership fee, then SURPRISE, two months later, after the hidden 30 day trial membership expires, a charge of $59.95 will show-up on your credit card statement... SURPISE! Then, when you try to cancel and get a refund of the $59.95 they are STINGY and say, oops, sorry, you only have 30 days to cancel. Worst customer care I've ever experienced. STAY AWAY from this company.

Thrive is a wonderful company to order from. I know that I have been ordering more than 2 years and I am always surprised to see new items. Could use better search organization.

Placed an order of tea bags and apple cider vinegar. Came home to wet box, all ACV broken and 85% of tea bags wet. I called customer service and was only reimbursedo for the ACV and not the tea bags. The tea bags are useless since they're wet and went in the trash. Cancelled my membership afterwards.

Half the items in my cart couldn't be shipped to my address. I live in a house in Ypsilanti, not in the Grand Canyon. I didn't think the prices were very reasonable. I'll probably be cancelling my subscription before the 30 days are up-it's not worth it.

I LOVE Thrive Market! I go into stores in NYC and see the same products for sale and they are always cheaper on Thrive. I know the products I am getting are exactly what I want for a better price. I will always be a member!

I really appreciate the variety of natural and organic products that Thrive carries. And during COVID-19, Thrive has really come through with on-time delivery and rapid restocking of products. I also appreciate the plastic-free shipping materials.

Thrive is great for the community and has decreased the paper by not including the inventory. Though the packing paper is great, the THRIVE products are all in nonrecyclable plastic one use only packaging. Please suspend your use of plastics.
Additionally the Kosher certification for the beef and porcine broth is bogus. Porcine is pork and that is not kosher ever, no matter waht form it takes and the beef broth is certified by the same organization. Once an organization certifies one item then their reputation and methodology is expected to be the same for all the items which they certify. Thank you for your consideration.

I was amazed by this websites ability to intuitively know what I may like and not like
I was especially excited to try Charlotte's Web as a bonus. I don't know how they would
Know that I need to try a pain alternative?

I almost solely buy eco friendly products and have many brands I like. It was hard to find the brands I wanted and things I know I enjoyed. The prices are comparable to our local co-op with some things costing more and some less. Many mnay things were out of stock so I would have to check repeatedly or still get them from the store. Often it looked like something was in stock but when you clicked it would tell you it wasn't. Lastly at checkout it said something I wanted couldn't be shipped to me. This was totally a waste.

Like other reviews, the automatic 30 day membership wasn't apparent. Still on looking at the email I got about the membership, it said I could cancel my membership. I emailed Thrive telling them I wanted to cancel the membership.

I got an email back from Thrive, saying that they were sorry to hear I was considering canceling my membership and they signed me up for six months at a reduced rate. I had been clear I wanted to cancel the membership before the 30 days I was up. I am getting the run around.

I was planning to be a regular customer with the comoany because of all the great products they have, until they charged me a hidden membership fee. There was no indication that I was being charged a fee at check out, and the sneaky bastards charged me separately on a different day so I wouldnt notice. Thank God my husband always checks the account or else I wouldn't have caught it. When I called to cancel the membership fee, the customer representative put me on hold twice for a hundred years, pretending like she was trying to help me by speaking to her supervisor. After I expressed my frustration, she then offered to reimburse me $30 of the $65 that was stolen from me. Are you kidding me? How can you offer to refund me half of my own friggin money which was stolen by the way? This company sucks balls. They have lost my service forever. Buyer beware.

Complete scam. On two occassions, I placed orders over $49 using the code 'bd20x3'. This supposedly discounts $20 from orders over $49, for your first 3 orders. On *both* occasions, even though the promo code was successfully added, AFTER paying, the website switched the code to one for 20% off- meaning a lower discount for me, the customer. I noticed right away each time and contacted customer service for help. On both occassions, the representatives acted as if it had been my fault. The first claimed I had used the 20% off code (no I did not). The second claimed my order had been under $49 (it clearly wasn't, and this could be seen from order history- AND the code that they automatically apply themselves is only valid on orders over $49 too).
This website gets by on tricking customers, and from the other reviews here- automatically signing people up for memberships without honoring cancellation requests.

There are certain healthy snacks my kids devour, and for that, I am so grateful (the "healthy", that is :) The healthier snacks are not available in the warehouse stores so this is the ONLY place I order them from. I typically save around $50 every time I place an order, and when the box arrives, the kids hover because they know what's in there. So grateful they can keep working to supply us during COVID-19. The kids are eating more snacks than ever...

Food was sent moldy tasting and they wouldn't return it since it was outside the 20 day period! Customer support was awful, was only concerned with keeping the money and not customer satisfaction, total scam.

They don't make it clear that there is a $59.95 membership fee and then they charge your account. It is nearly impossible to call them and get them to cancel. They give you the run around trying to explain BS reasons for charging your account. DO NOT USE THIS COMPANY

Do not order from this company! I ordered one item for a total of $2. I thought I was getting a great deal on some coconut oil! No, I was charged $60 a few days later. I didn't notice it at the time (Oct 2016) because I wasn't checking my account every single day. I was charged another $60 today and I actually noticed it! I contacted them to refund me. They said I will be refunded the latest $60 in 3-5 business days and I cancelled the membership. I HAD NO IDEA I was signed up for a membership automatically when I made a purchase! There was no email notification or ANY INFORMATION that I was going to be charged for a membership!

I love this online shopping venue. Its convenient for me since I work 2 jobs and have little time to shop. It also assists me in making healthy keto friendly choices with its shop by diet feature and allows me to keep on track. I enjoy that it also gives me an opportunity to assist my fellow man by offering opportunities to donate to different causes. THANK YOU THRIVE MARKET for being a total package!

I love not only what they have but the responsiveness of their customer service! Not only in answering any questions but resplacing a broken item that came in a shipment. During the initial days of shortages and confusion of the covid issues, they were clear in what they could do and were doing. And did what they said.