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    Thrive Market

Thrive Market

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Overview

Thrive Market has a rating of 2.8 stars from 2,069 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thrive Market most frequently mention membership fee, credit card, and free trial problems. Thrive Market ranks 2nd among Meal Delivery sites.

  • Service
    159
  • Value
    160
  • Shipping
    144
  • Returns
    92
  • Quality
    142

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 7.1%
Positive
2
Neutral
0
Negative
26
View ratings trends
155
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How would you rate Thrive Market?

Reviews (2,069)

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Reviews that mention popular keywords

customer service (404) membership fee (150) quality products (70) credit card (72) grocery store (116) trial membership (22) brand products (27) product selection (20)
Thumbnail of user stephaniew115
Nevada
1 review
2 helpful votes
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August 15th, 2017

It's a horrible unsanitary place! I've received rotten tuna from them holes in the cans which smelled like a dead body! Just gross! Who does business like that? Oh yea, thrivemarket!

Date of experience: August 15, 2017

Thumbnail of user janaleeg
Missouri
2 reviews
0 helpful votes
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July 24th, 2020

I love being able to find healthy foods without leaving my house. During Covid 19 shutdowns, it is such a lifesaver! The only thing I would change is more vegan options.

Date of experience: July 24, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thanks for sharing, Janalee! We're so glad we've been able to help you out during this time!

Thumbnail of user gs506
South Carolina
1 review
1 helpful vote
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August 5th, 2020

I am glad that they carry products thatI use every day at a better price then grocery store. I also save gas and time because products come to my door.

Date of experience: August 5, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We're so happy to be able to save you time and money here, thanks for being a member!

Thumbnail of user sharono209
California
1 review
0 helpful votes
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May 25th, 2020

Just placed my second order with Thrive. So far I am very pleased with their selection and their prices! It is also nice to see that they are philanthropically minded.

Date of experience: May 25, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Awesome, Sharon! We love how aligned you feel with our mission and values. Can't wait for you to try so many new products!

Thumbnail of user luigip18
New York
1 review
0 helpful votes
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August 4th, 2020

Web site very detailed and good selection of organic foods. The whole service(shipping, packing and costumer attention) great. Overall simply... Super!

Date of experience: August 3, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We're so glad you think so, thanks for sharing!

Thumbnail of user anonymousj9
Florida
1 review
15 helpful votes
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March 27th, 2018

Why would I spend $60/yr for absolutely nothing in return? That $60/yr you want me to pay for another year doesn't include free shipping on my orders, regular discount codes, or anything at all. All it does is give some low-income person a free membership and pays Thrive Market's CEO and employees. This is the only way their company is staying in business!

I thought when I paid the $60/yr fee in 2017 that I would get 25-50% off the listed prices on your website but that isn't the case. Only first time users get a steep discount on their first order if they use a discount code. All the discount codes won't work after you're a member!

With my $50/yr Amazon Prime Student Membership I get free same-day shipping, 2-day shipping, access to streaming tons of music/movies/shows for free, exclusive discounts, free returns, etc. With this $60/yr Thrive Market membership you don't get anything at all, not even free shipping (unless you spend $49+ each time you order).

Thrive also doesn't have the cheapest prices on many items. Compare prices to Vitacost, LuckyVitamin, iHerb, Amazon or a local co-op in your city. You may find the price is cheaper elsewhere.

I canceled my membership because the $60/yr fee is absurd and doesn't give you anything in return besides the occasional "this product is on sale" or "free coconut oil with you next order" email.

Date of experience: March 27, 2018

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Hi J.- Thank you for taking the time to offer your feedback. All orders over $49 always include free shipping. Each brand we carry provides a manufacturer suggested retail price (MSRP). In practice, some retailers will price higher than the MSRP (like local boutiques), while others will price lower. On average, our products are 25-50% below the MSRP, and are cheaper than other retailers 90% of the time. Also, Thrive Market does offer cash back, sale items and free gifts with purchases multiple times a week. I do apologize that you didn't see the savings and we hope that you consider joining us again in the future.

Thumbnail of user monicac156
New Hampshire
1 review
7 helpful votes
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December 30th, 2018

I bought 4 small items in 2016 with a trial offer and then proceeded to cancel my membership within the 30 days. I had lost my job as I explained to the rep, was looking to cut costs and could not pay $60 a year, along with a Costco and others that essentially offered the same thing. They offered me a half price membership for $29.95 and I still declined. Believing this was taken care of, I received a renewal today for $59.95 and found they had been charging us $59.95 since 2016. My husband pays the bills and was unaware since he doesn't question me for purchases unless it's very suspicious ( ie, $500 spent in Panama). I chatted with a rep., who said they would refund the last charge and send the other inquiries to their resolution team.' What? These people are crooks: I will be contacting my credit card company and the BBB. What a harassment! The majority of the reviews are very similar: I wish I'd seen them before signing up for this debacle. Essentially, I've paid $150 to buy a jar of mayonnaise, honey, creamer, and some crackers. Just awful.

Date of experience: December 30, 2018

Thumbnail of user taroleh
Washington
1 review
0 helpful votes
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March 9th, 2020

Environmentally friendly and best choices. Reviewers be kind during the COVID-19 please. Yes they run out of stock of my favorite things but are still the same ethical company.

Date of experience: March 9, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your review!

Thumbnail of user huayiz
Florida
1 review
0 helpful votes
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January 14th, 2020

I ordered some seafood from this site. The shrimp is the worst I ever had! Also, you cannot even unsubscribe it through their website. You have to call them!

Date of experience: January 14, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your review. We're sorry that the shrimp did not live up to the expectation of quality that we strive for. If you have not already, please email us at help@thrivemarket.com and we'll be happy to take care of this issue and your account.

Thumbnail of user arlettaa
North Carolina
1 review
0 helpful votes
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August 7th, 2020

I love shopping at Thrive to help keep my family healthy and safe. I was so impressed with the customer service as well as everything I ordered! Thank you!

Date of experience: August 6, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We're so glad to hear it! Thanks for the shoutout to our awesome member Services team!

Thumbnail of user charlotteh175
California
1 review
0 helpful votes
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July 6th, 2020

I feel great about buying from Thrive! But it is on the expensive side- will be using this for certain products but will continue to go the grocery story.

Date of experience: July 5, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

So glad to hear it, thanks for being a member, Charlotte!

Thumbnail of user denisek391
Maryland
1 review
0 helpful votes
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July 5th, 2020

My daughter is vegan, my husband is kosher, and I'm strict yummy. Everyone is happy in our family with
Thrive products. We get so excited when the shipment arrives!

Date of experience: July 5, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We're so glad to hear this, thanks for taking the time to share your review!

Thumbnail of user cheryld354
North Dakota
1 review
0 helpful votes
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June 16th, 2020

Like that I can get the variety of organic, hard to get food at good prices. Many of these items are not available where I live or priced outrageously.

Date of experience: June 16, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We're so happy to hear we've been of help to you, happy shopping!

Thumbnail of user vanessam325
Iowa
1 review
0 helpful votes
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August 23rd, 2020

In an effort to avoid Amazon and big chain stores, I switched to Thrive, and could not be happier! Easy ordering, high quality products, and speedy delivery. Highly recommend!

Date of experience: August 23, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Awesome, thanks, Vanessa! Happy shopping!

Thumbnail of user rebeccas911
Washington
1 review
0 helpful votes
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August 31st, 2020

What can I say, amazing products, selection, and unbeatable value in such a convenient platform. I love the carbon neutral shipping and giving back to the community as well.

Date of experience: August 29, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thanks for your support, Rebecca, we're so happy to have you as a member!

Thumbnail of user felices18
New York
2 reviews
1 helpful vote
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June 4th, 2020

Prices are reasonable. Great variety of products. I love their bath products, cleaning products, food... Delivery is quick and order is well-packaged. Definitely a first-rate site for healthy living.

Date of experience: June 4, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

You've got that right, Felice! Thank you for your review!

Thumbnail of user lindam1027
New Jersey
1 review
13 helpful votes
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March 2nd, 2019

Wow-

A bunch of grown individuals, who clearly did not finish high school, because they cannot read the big bold print, that clearly states MEMBERSHIP', right when you arrive.

The site is FANTASTIC and offers items for nearly half the cost of a foodstore, or target. Everything is always fresh, and I'm not sure where these people are getting that reviews are generated by fake people, but we clearly have people here that do not eat healthy on a daily basis.

Date of experience: February 28, 2019

Thumbnail of user jk155
Florida
1 review
10 helpful votes
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February 28th, 2017

Unbelievable! I ordered online not realizing it was a membership site. I used my paypal acct but did not have that cc info online. NOTHING was referred to as a membership or that it was dependent on that. 4 days following on a SUNDAY, they charged my PAYPAL card ( which was NOT on file on my acct) for a membership. I saw the charge immediately and emailed and canceled the order ( which had NOT gone out) wrote an email and told them to cancel the membership which they had no authorization to CHARGE. "LaTanya: replied that she was sorry but there was already an order placed and they did not refund a "membership." No membership info was given at the time of the order. Thus she essentially "lied". Now, I will have to tackle it w. Paypal but i will call TM as well. After reading reviews, I do not envision any success there... BEWARE!

Date of experience: February 28, 2017

Thumbnail of user peterp147
California
1 review
4 helpful votes
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April 6th, 2017

Like thousands of others on the web posting, I was tricked by ordering a product at a fair price, and then a month later charged some kind of hidden membership fee. Apparently this is detailed on their FAQ page - that's actually how they explained the ripoff to me - why would anyone read that? If they ever intend to become legit this would need to be posted on THEIR HOME PAGE.

Date of experience: April 6, 2017

Thumbnail of user ronnier76
Missouri
1 review
0 helpful votes
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June 15th, 2020

Thrive Gives has been a great aid during the pandemic. I've ordered more during this time than I ever had sine I became a member in 2017. The prices are fair and the customer service is wonderful.

Date of experience: June 14, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We're so happy to hear we've been of help during this time!

Thumbnail of user imane4
New York
1 review
0 helpful votes
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May 9th, 2020

I can find great products here for a fair price. They run a lot of promotions and send me discounts on new products to try. I like how easy it is to order and finalize my purchase.

Date of experience: May 8, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We're happy you're enjoying everything!

Thumbnail of user alishat6
Rhode Island
2 reviews
8 helpful votes
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May 31st, 2017

As I can't comment on what the cancellation process is, I can, however, comment on the bogus reviews about people not knowing they were automatically enrolled in a membership with Thrive. I have not signed up with them or ordered with them so I can not comment on any thing aside from the fact that when you enter your cart prior to check out there is a HUGE box under your subtotal that very clearly states that your first purchase starts the trial and goes on to inform you that after the 30 day trial you WILL be charged a yearly fee automatically. This information box is located right below the subtotal box and right above the grand total box. The only way you can miss this is if you're just blatantly not paying attention. Even if you scroll all the way to the bottom of the page to the check out button, the information about your automatic membership is big and bold about two inches above the checkout button so I'm not sure how people are claiming that they were "unaware" they were automatically signed up after they admit to making their purchases. Again, you have to really not be paying attention to miss the very obvious statement. If I had to guess, that is probably the reason it is so hard for people to try and get their money back when they claim they were unaware of this membership term. I'm also not sure if the membership price is worth it, only because I've browsed the product and only select items actually appeal to me and my household needs, however, other families may benefit from their selection greatly!

Date of experience: May 31, 2017

Thumbnail of user johnt1466
Texas
1 review
0 helpful votes
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March 27th, 2020

Wow. I don't know if I can express how satisfied with Thrive. Start to finish, top to bottom. Jethro treated me with absolute professionalism, courtesy and kindness. I am making it a point to share my experience with Thrive to everyone I know who are conscious about what they buy and from whom they buy it.
I LOVED IT SO MUCH I WANT TO TELL THE ENTIRE WORLD! (Twitter, Insta, FB)

BRAVO!

Tip for consumers:
I went with the butcher's box selections and was not disappointed. Quality and value for the right price.

Products used:
A variety of pantry items including pastas and cookies, fresh poultry cuts, Artisal breads and a variety of organic grains and sides.

Service
Value
Shipping
Returns
Quality

Date of experience: March 25, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you so much for your review and feedback! We're so happy you had a wonderful experience!

Thumbnail of user daleb321
California
1 review
0 helpful votes
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July 9th, 2020

I love Thrive Market because they have the best prices ever and it is a company that cares about people. Their customer service is easy to get to and very helpful. They care.

Date of experience: July 9, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Our awesome Member Services team is always happy to help, thanks for being a member!

Thumbnail of user desmondm28
Virginia
1 review
0 helpful votes
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July 20th, 2020

Thrive market is a one stop shop for those who need specialty items, have allergies or preferences or just want better products at a more reasonable price. Very happy to shop with Thrive.

Date of experience: July 19, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Awesome, we're so happy to be able to provide all the diet specific items you need, thanks for the review!

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From the business

Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.

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Thumbnail of user thrivem1
Thrive M.
Typically responds within 4 days

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