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Thrive Market has a rating of 2.8 stars from 2,069 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thrive Market most frequently mention membership fee, credit card, and free trial problems. Thrive Market ranks 2nd among Meal Delivery sites.
This company responds to reviews on average within 4 days
I just can't say enough about Thrive Market. I just love them and what they stand for. They try their best and achieve it. I can always count on them in quality and service.
Tip for consumers:
Thrive Market has many brands with many ingredients. They try to represent the best. If you have specific food allergies or diet, take the time to look at the ingredients, they are all listed. Customer service is of good quality and very helpful in cases of delivery problems or refunds.
Products used:
I have enjoyed all their products, but have some 'staples' that I order often, mainly in baking and toiletries.
Date of experience: June 17, 2020
I'm happy shopping at Thrive. I like the wide section of products you carry.
Please do whatever you need to do so that you don't run out of the Thrive brand of coconut cream.
Date of experience: May 15, 2020
Hi Pam! Thank you for your review. We are so glad you hear you've enjoyed perusing our products so far! Trust us that we will continue to make it a priority to keep Member-favorites (such as our coconut cream) in stock!
We have been using Thrive Market, the first thing we noted was how well our products came packed, no damage during shipping. Love the selection of items, we have been very with Thrive Market.
Date of experience: September 2, 2020
Awesome, thanks so much for taking the time to share your review, Terri!
This my first time ordering but I heard so many great reviews about there products. So I decided to give them a try and I can't wait to receive my products so I could order more.
Date of experience: July 25, 2020
Awesome, we hope you enjoy your order!
Great customer service! Great products. I bought a diffuser that stopped working. They refunded me the full amount plus $10. They stand by their products. I am a very satisfied customer.
Date of experience: July 9, 2020
We're so glad our team was able to make it right, thanks for being a member!
I enjoy the products and my health has gotten better since I started using Thrive products. Will continue to tell all my friends and family about your products.
Date of experience: February 4, 2020
Thank you for reaching out. Keep on Thriving!
Easy to shop. Great selection. Offers great discounts on products. Membership fee is minimal and you end up saving way more than you spent on the membership fee.
Date of experience: April 27, 2020
Thank you for your review!
I like the taste, the cost, the quality and the value of their products. I have been a member for years and will continue to keep my membership. Thank you Thrive.
Date of experience: August 10, 2020
Amazing, we're so glad to have you as a member!
I love Thrive. I can always count on healthy food. I trust them as their products are vetted. I love the Coconut amino, I use them when I make a dressing with coconut yogurt. Delicious and healthy.
Date of experience: July 20, 2020
That dressing sounds great, thanks for sharing your review, Beverley!
I love thrive! Great products at good prices and their customer service is truly amazing. Their products are delicious and help with staying consistent with paleo or any other lifestyle choice.
Date of experience: June 27, 2020
Awesome, so happy we've been able to help with your shopping!
I have been ordering from Thrive for a couple years. The quality of their products, and the efficiency of their operation have never disappointed. I really appreciate their social-entrepreneurship.
Date of experience: February 19, 2020
Thank you for joining us!
I can find items here that might be hard to find elsewhere, or that might be extremely expensive elsewhere. The quality of Thrive brand items is awesome as well!
Date of experience: July 8, 2020
Amazing, thanks for sharing!
Love the freshness of the products. Delivery on point and the packing was excellent. The delivery people throw our boxes over our gate and the packaging saved it from the glass bottles breaking.
Date of experience: February 6, 2020
Thank you for your review! We always want to ensure that our boxes arrive in be the best condition possible, and even if there is a problem we're happy to help!
I love that I can get all of my groceries online and that I know they are high quality! I used to have to go to a number of stores to get everything I can get on Thrive!
Date of experience: April 20, 2020
Thank you for your review! We're glad you've found everything you need!
Just wanted to say you are all crushing it and keep up the good work!
You are helping to keep us safe, we do not have to go to the market at all.
Thank you!
Date of experience: April 21, 2020
Thank you for your review!
Items I received were amazing and when one of my items were damaged in shipping, customer service was absolutely amazing. They were very quick and efficient!
Date of experience: January 29, 2020
Sorry to hear that one of your items was damaged, but we're happy we could get it taken care of for you! Keep on Thriving!
I love the food that I get. I thing the value is amazing, so is the customer service. However, Thrive is out of groceries my family likes very often. Check the site, the products do not come back.
Date of experience: May 24, 2020
Thank you, Mindy. We are working as hard as possible to return to pre-COVID inventory levels as soon as we can. We appreciate you bearing with us as we do so!
Enjoy using Thrive as it carries many of the items on the Plant Paradox eating plant that are hard to find. I have been happy with the quality of the items I have ordered.
Date of experience: June 24, 2020
We're so happy to be able to provide the items and the quality that our members are looking for, thanks for sharing!
The shopping and ordering process is very easy. The website is easy to navigate. You can shop by category or by brand or even by specific diet restrictions.
Date of experience: April 20, 2020
Thank you for reaching out. We're happy you've found the Shop By Value section useful to get the products you need!
I particularly love the way everything is shipped to my front door and the best thing of all is the savings compared to all the other health food stores thrive is the best way to go
Date of experience: February 7, 2020
Thank you for your review! Thrive On!
I love Thrive Market. I feel good buying from them. I love the personalized notes from the people that package my boxes and the great prices for quality organic products.
Date of experience: July 5, 2020
We're so happy to hear this Ana, happy shopping!
I like the broad spectrum of conscientious choices in products that are available. I also appreciate the opportunity to give back to the community in the current time of need.
Date of experience: April 14, 2020
Thank you for your review and your support of our social mission! Thrive On!
Great quality products at very reasonable prices, shipped directly to my door! I love the ease of shopping, the selection of products, the pricing, and the expedient shipping.
Date of experience: August 26, 2020
We're so happy to hear it, thanks for the review, Mechelle!
The website makes it seem like you can try it out for free for 30 days and then get a refund. I made one order and decided I wasn't interested. There aren't a lot of good products to choose from. So then I asked for my refund and they said that was only valid for the "annual membership, not the monthly one." I never saw this on the website, anywhere, including in the FAQ that I made sure to consult before signing up.
In fact, here is what the FAQ says:
"To better communicate our membership fee, we have replaced our 30 day free trial with the 30 day risk-free period of membership. We make it easy to decide if a Thrive Market membership is right for you. We allow you to try the membership risk-free for 30 days, meaning you can get a full refund on the membership fee if you cancel within 30 days of signing up. "
I complained to the chat online and the person still refused to give me a refund. It makes me very angry when companies deliberately try to trick people. This company needs to be reported to the Better Business Bureau.
Date of experience: October 27, 2020
Hi Liz! We're so sorry for any confusion regarding your membership, our Member Services team would be happy to help with this.
Their website is very simple and easy to use making shopping quicker! The only down fall is not being able to buy produce and if you buy meat the only option is to buy the meat box.
Date of experience: May 16, 2020
Hi Bryn! Thank you so much for this feedback. Although we do not currently offer fresh produce, we encourage our members to shop locally for such items or support other subscriptions for their fresh produce needs. As for meat, we limit purchases to bulk orders only to ensure that we remain carbon-conscious since shipping frozen items requires a significant amount of packaging.
Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.
Awesome, Michelle! Thank you for leaving this positive review!