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Thrive Market has a rating of 2.8 stars from 2,069 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thrive Market most frequently mention membership fee, credit card, and free trial problems. Thrive Market ranks 2nd among Meal Delivery sites.
This company responds to reviews on average within 4 days
Veterans get a free membership under Thrive Gives which is amazing. I like the shopping by categories for gluten free items.
Date of experience: June 21, 2020
Super frustrating to fill a shopping cart only to find at checkout that half of my items were not in stock!
Date of experience: May 17, 2020
Hi Stephen. We are so sorry that you had this shopping experience. If you continue to experience this issue, please contact our Member Services team so that we can explore what may be causing this issue.
Waiting to speak to a "specialist" as I type this.
29 minutes and counting.
SO, if you're reading this--BEWARE--once you decide you want to cancel membership it will NOT be quick. It will not be easy. This tactic is designed wear you out & dissuade you from your original realization that YOU ARE NOT SAVING MONEY with thrive... not really. Don't lose hope. Sit through the repetitive recorded sales pitch--that voice hammering away at your eardrums.
SO, you FINALLY get through to someone--a "specialist". OK.
They will try to rope you into a six month /$29.95 membership.
If you DO agree to it & DON'T use it more than a few times you're just wasting money. I agreed... I wasted money. That's why I am here--6 months later to cancel once and for all.
My point is this, with memberships in general--and this one specifically--1 of 4 things will happen:
1. You will magically remember to call back within the 6 months, wait 30 mins+ to speak with someone, cancel & be done with one unnecessary online membership.
2. You will notice a charge on a credit card that you believe you didn't authorize (which you did--but just forgot about). You will call to try to get it reversed (which will not work). You will tell them to cancel all future renewal charges to that credit card. You will be out $30.
3. You won't ever notice the charges to your credit card and continue to make yearly donations to the thrive corporation because you have so much money/so much to deal with that $60 goes unnoticed.
4. You actually use the membership, learn what really is less expensive through them & save money. This is probably the least likely scenario.
I waited 39 minutes today before a "specialist" answered my call & finally confirmed my cancellation.
The upside to that rather long wait is that I will not waste $60 tomorrow on membership renewal!
Lesson learned about memberships.
Date of experience: October 2, 2017
Hi Nika- We are so sorry about the wait time and sorry to see you go! We are currently hiring new specialists to keep up with our high call volumes. We currently have a call back option, a chat feature and email option for your convenience. We don't want the membership charge to be a surprise, and send email reminders 5 days prior to any transactions. Please let us know if this was not your experience. Also, we never want money to stand in the way of purchasing healthy products, that's why we offer membership alternatives. Members get exclusive promos, contests, giveaways, and free gifts! It costs less than $5 a month to join and most people find that the membership pays for itself in just 2-3 orders!
Love the choices of healthy items that they supply. And you don't even have to leave your home to shop.
Date of experience: June 12, 2020
Thanks for the review, Lonna!
I love going to one spot to order gluten free plant based foods. Thrive has the best pastas and sauces.
Date of experience: June 28, 2020
We're so glad we're able to help simplify your shopping, thanks for being a member!
I love that you can find safe foods all in one place. Grateful to have been directed to this website
Date of experience: July 28, 2020
Amazing, happy shopping, Staci!
Thrive market gives us the opportunity to purchase sugar free items that are not easy to find in our area.
Date of experience: May 29, 2020
Awesome, Nikki! Offering diet-specific items is only one of the perks of membership. Thank you for being a member!
I live in a small town and love having all these healthy, organic, and low carb options at my fingertips!
Date of experience: February 27, 2020
It's great to hear we can fill a need for you! Thrive On!
Thrive was the one site that delivered when so little could be found online. So grateful for them being there.
Date of experience: April 3, 2020
We're so happy we could get you the products you need!
Easy to get different diet based shopping. As it is already sorted as options.
Great choices and comparable market prices.
Date of experience: April 13, 2020
Thank you for your review!
Thrive has been a life saver making it convenient to get all my essentials at the comfort of my home.
Date of experience: June 5, 2020
SO glad to hear we've been a convenient option for you!
Great products and value. Packing job is perfect. Customer service is excellent. You can even reach someone in the phone.
Date of experience: May 21, 2020
Thank you so much, Azure!
Thrive market has been a pleasant surprise in these crazy times! Love their consciousness of the environment and the discounts!
Date of experience: June 24, 2020
We're so happy to hear this, thanks for being a member!
I get all of my fav healthy foods delivered to my door! I'm a student and the free membership is so helpful. I really appreciate thrive market! :)
Date of experience: May 14, 2020
Fantastic! Providing free memberships is at the core of why we do what we do. We are SO glad to hear that you are benefitting from being a recipient!
Thrive came into our lives at just the right time! We have enjoyed trying a few new things and love that we can some of our old favorites.
Date of experience: May 6, 2020
We're happy you've been able to find products you love!
I just realized while getting ready to write this review after submitting my order that there were no free gifts with minimum purchases this time. Well... that will change again- eventually. The last time I ordered was just after different parts of the country started putting out the shelter-in-place warnings. Thrive could not keep up with the free gifts because people were ordering like crazy from this company all at the same time- myself included. I still would not change a thing. I appreciate the 15% off deal today and glad I was able to take advantage of this to pick up a few things. Wish I could have ordered more, but it is what it is! I enjoy being able to reorder some items we now know we like and the chances to order something new each time. I already am looking forward to receiving my order. I am also looking forward to hopefully trying the fig orange spread on my next order. In this one, we'll will be trying new sweet potato chips and instant vanilla pudding mixes. The reviews for both products were great and also gave some great insight/ideas with the pudding. I so dislike trying pudding using non-milk products and it turns out runny. This one sounds like a winner.
When I had to contact the company one time in the past, the service was spectacular.
As always, some items run out quicker than others; however, there are usually other similar items. We all have the option to click the button to receive notification when the item(s) are back in stock. Wish we could do this as easily with some stores with our toilet paper, etc. Plus I have found that some of the items are more reasonable here than at the health food store or other on-line stores.
I can tell that Thrive is also trying to streamline and work on their website quietly to help us find items easier. Thank you for that! I was able to navigate much easier today from the sale link to each section I wanted to search. Really nice and smooth!
Date of experience: May 7, 2020
Thank you for your review! While we did remove our free gift options for a time we do plan to have them back soon! Thank you for your patience while we prioritized getting orders our quickly and please let us know if you have any further questions!
I saw the product I wanted, I put it in my cart, I read all the warnings etc. and my stomach clenched, as did my butthole. I really have amazing disdain for people who charge you and don't let you cancel. So I went and read the overwhelming amount of 1 star reviews and saw how many people got charge 80 bucks in order to save 3.00, becuase they weren't allowed to cancel or there was fine print, or something nebulous. WTF is wrong with society that when people work to earn their money there is always a shady assh*le ready to pull something to take money they in fact did NOT earn. I found the same product, 'trace minerals' at walmart, free shipping. Glad I trusted my gut and puckered anus and read the reviews before ordering. I dealt with a scumbag parking facility in Long Beach like this. (insert accent) 'No my friend, we do not take anything larger than a 20, and only tell you that as you leave. Please sign this notice to pay. ' I knew that if I did, and even when I paid these pieces of excrement would try to bill me... they did. I had it dismissed. So: buy walmart, forget these guys.
Date of experience: January 5, 2018
Hi M. H.- Thanks for your feedback. After the trial, we charge the annual fee for our services, as clearly noted just under the checkout amount on the checkout page. We also send trial members an email reminder a few days before the membership is activated. We try to be as transparent as possible regarding our membership model. We charge $59.95 annually for membership. Upon starting a trial, it is easy to cancel anytime. Customers can call us at 866-419-2174, chat on our site, or visit http://thrv.me/HzvsNz to request a cancellation.
I love eating organic so this site is great for me and my family, in these hard times it makes it easy not to leave my house.
Date of experience: June 14, 2020
We're glad to hear we've been a help to you and your family during this time. Thanks for being a member, Christy!
When I type in a certain product, it often comes up with items that don't pertain. Wastes my time in shopping. But I like the healthy options.
Date of experience: September 1, 2020
Thanks for the feedback, we will pass this along to our team. We're happy to have you as a member, Neesy!
I find products here that I have not come across anywhere else, prices are reasonable, and delivery is fast.
Date of experience: May 14, 2020
Awesome! Thank you for being a valuable member.
Since changing over to a vegan lifestyle, it has been difficult and quite expensive when I have found very little vegan options at our 3 stores in my small town. Also being more physically disabled due to my illnesses progressing rapidly in the past few years, I am finding it easier for me to do online shopping with home deliveries. It is also less demanding on my body which can be very painful and exhausting at times when I have to shop in person at stores.
I then heard about Thrive Market, I went to their website to check them out. I thought that I could not afford the membership cost to be able to use Thrive Market as an option, but to my surprise, they have a program that helps low income families like we are, to apply for a discount or waiver of the annual fee. This was such a blessing as we are wanting to be able to choose healthier options for our food choices. Being restricted on many levels, like my illnesses and less vegan options in our area, and also financially being a factor as well, I was happy they offer program to help. The program helped us have access to the price reduced products Thrive Market offers, and the large variety of vegan options, and the easy of ordering and convenience of home delivery which makes our shopping needs so much easier for us in so many ways and on so many levels. I highly recommend this company for your shopping needs, no matter the obsticals; Thrive Market has taken in consideration many factors in helping with obsticals families may face. We are proof of that with our situation and the help they provided to overcome our difficulties during our time of struggles.
Thank you Thrive Market for having such a positive impact on our family.
Forever grateful ~Bobbi & family
Date of experience: February 4, 2020
Wow! What a wonderful review to read! IT's wonderful that you and your family could take advantage of the Thrive Gives program and we can partner together in your diet. Keep on Thriving!
I love the products, prices and convenience for me. It is wonderful since I don't live close to town.
Date of experience: February 17, 2020
We're glad you're enjoying your membership!
When I'm looking for particular foods for good health, Thrive has them, or will get back to me soon.
Date of experience: April 18, 2020
Thank you for your review! We're happy you've found the products you need!
Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.
Thanks for the review, Laura, so glad you're enjoying our filters!