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Thrive Market has a rating of 2.8 stars from 2,069 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thrive Market most frequently mention membership fee, credit card, and free trial problems. Thrive Market ranks 2nd among Meal Delivery sites.
This company responds to reviews on average within 4 days
Terrible customer service! We were getting ready to start our child on a special diet and wanted to place an order. I also wanted to apply for thrive gives but I had questions. No one wanted to answer the questions, they just told me to apply, so I did. My husband is a high school guidance counselor and coach, and I am a nurse. My question was simple: do either of those count as either first responder or teacher to qualify for thrive gives. It was frustrating that no one would answer this question and instead I took the time to fill out the application. In the meantime I went ahead and placed an order because as I said earlier we were getting ready to start our son on a special diet. I never heard back from anyone about the thrive gives application, but now on my membership status it says I'm a thrive gives member. I thought I should double-check to make sure that I was in fact approved (since my account clearly stated I am now at thrive gives member) and that I will not be charged another membership fee at the end of my paid membership. Sure enough, "Justin" told me that I am not a thrive gives member because after I placed an order, my thrive gives application was canceled. It made zero sense to me. Especially since no one ever mentioned that my application would be canceled if I paid them a membership fee and placed an order. And I never received any communication stating that my application was now cancelled since I was a paying member. Also, the only reason I can think of that it actually says I am a thrive gives member, is so that I would not even think to cancel my membership before they charge my credit card again because I would assume it was free. I'm really glad I checked. Justin seemed very disinterested in my confusion and disappointment. There was never once an apology for the confusion and lack of communication or a "how can I make this right"? He just repeated the "facts" over and over that my application was canceled because I didn't give them time to process it before placing an actual order. Customer service is what wins me or loses me. In this case it was a huge lose.
Date of experience: June 14, 2019
Whenever there has been an issue and both times it wasn't even their fault, they are so quick to resolve it at their own expense.
Date of experience: March 6, 2020
I get good savings on products and know that Thrive is helping others. I agree with their mission and like the fact that they support our community.
Date of experience: August 20, 2020
Wow! Thanks so much for sharing this, Glenda!
A great place to find better-for-you products and items for a grain-free diet. Love that there is a way to donate on every shopping purchase as well.
Date of experience: May 3, 2020
Thank you for your review and for supporting our social mission!
I signed up, and bought some things that had good price and the first invoice was on $40. As they stated, it was possible to cancel trial period any time and I will not be charged with membership fee. I have sent request for cancellation twice, and was assured that they will not charge me for any membership fee. I thought this thing is done, so to be honest I did not pay attention on emails I have received by TM again. In a meantime, system sent me a new email, telling me that since I sumbitted request for cancellation and reason of this was costy membership they have decided to extend my trial period for new month and with expiration of this trial, charged me with $29.95 for 6 months subscription. I have also hit $20 insufficient funds in my bank and I could not pay my bill that day, which has resulted in another $35 charge frrom my bank. Obvioulsy TM is SCAM, earning money on charging custumers with something they do not have any authorization. Never doing any business with them. Basically, my $40 worrth products I have ordered with TM cost me $95.
Date of experience: April 7, 2017
I have been shopping with Thrive Market for over a year. I enjoy many of the Thrive Market Goods! They also have amazing, clean wines!
Date of experience: April 16, 2020
Thank you for Thriving with us! We're glad you can enjoy all your favorite products and clean wines!
Thrive is the best place to find high quality products at a good price! Thrive Market is one if my favorite stores!
Tip for consumers:
Check for sales and save even more!
Products used:
Cat food, dog food, sunflower oil, chocolate bars and Keto items.
Date of experience: May 17, 2020
We love to hear it, Amy! Thank you for the review.
Omg I was thrilled to see item on here that I can actually eat without compromising my allergies! I am so excited!
Date of experience: August 3, 2020
We're so glad we've been able to help you find some more options, thanks for being a member, Brittany!
Glad to have you at my fingertips to get what I need. Thanks so much much for your very complete product line!
Date of experience: July 29, 2020
Thank you for being a member, Allison!
This is a great place to order organic products. Plus you can get free shipping and big discounts on the organic products.
Date of experience: July 6, 2020
Awesome, thanks for the review!
Great quality products at good prices. I'm a bargain hunter and I compare prices and I've gotten many items cheaper from Thrive.
Date of experience: June 14, 2020
Amazing, thanks for sharing!
I love Thrive Market as it's so easy to order and I think the samples are helpful for trying new products.
Date of experience: February 10, 2020
It's great to hear you're able to take advantage of the samples! They're a great way to try new products without purchasing the full products. Thrive on!
Easy to find what I was looking for and order. I look forward to seeing all new products available in the future.
Date of experience: July 8, 2020
Glad to hear it, Jessica!
My bag of Einkorn flour had a hole going through even the plastic bag and they took care of it right away.
Date of experience: March 4, 2020
We're sorry to hear you had a damaged item but we're happy we could get it taken care of. We never want our members to experience issues with their orders and any feedback you provide is always passed to the respective fulfilment center. Thrive On!
There are some items that are better priced on thrive, but not all. I'm not sure it's really worth the membership fee.
Date of experience: April 2, 2020
Great products and great customer service! All orders are regularly updated and the live chat is always available to answer any questions.
Date of experience: March 27, 2020
Thank you for your review!
Amazing products, great prices, and a very helpful staff when needed! Will continue purchasing products thru Thrive! Live a healthy life style!
Date of experience: April 16, 2020
Thank you for reaching out! We're glad you're enjoying the products and our service!
I expected more non dairy vegan things. I was looking for snacks and cheese. But you are alright.
I will order again.
Date of experience: May 11, 2020
Thank you for your review! If you don't see a product you would normally like to purchase please let us know and we'll be happy to pass along the recommendation!
I love everything about Thrive Market. Excellent products, delivery, and customer service. I have recommended them to all my friends and family!
Date of experience: June 8, 2020
Thank you, Kelly! Here at Thrive Market, we know that you share what you love - so it means the world to us that you would share us with your loved ones!
Very helpful and always meeting my needs will recommend. I will always shop here. I love it here staff is always helpful.
Date of experience: October 13, 2021
Good selection and fair prices for this service. Purchase was easy and communication consistent. I'm on my 3rd order and happy with the process.
Date of experience: April 10, 2020
Thank you for Thriving with us!
Membership fee is charged without permission or notification. Buyer beware. $59.95 annually which is ridiculous.
Date of experience: March 31, 2021
We're so sorry for any confusion regarding the membership sign up, our Member Servies team would be happy to assist or provide any more clarification!
This is a great way to find the products we want and need thank you Daily Stoic! This is my first time ordering and I am impressed with the variety!
Date of experience: August 21, 2020
We're so glad to hear this, Julia! Enjoy your order!
Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.
Thank you for your review! We're happy we could help. Thrive On!