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    Thrive Market

Thrive Market

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Overview

Thrive Market has a rating of 2.8 stars from 2,069 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thrive Market most frequently mention membership fee, credit card, and free trial problems. Thrive Market ranks 2nd among Meal Delivery sites.

  • Service
    159
  • Value
    160
  • Shipping
    144
  • Returns
    92
  • Quality
    142

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 7.1%
Positive
2
Neutral
0
Negative
26
View ratings trends
155
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How would you rate Thrive Market?

Reviews (2,069)

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Reviews that mention popular keywords

membership fee (150) customer service (404) grocery store (116) quality products (70) credit card (72) trial membership (22) brand products (27) product selection (20)
Thumbnail of user tinah356
New York
1 review
0 helpful votes
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May 2nd, 2020

I like the ease in ordering. It's also nice to earn thrive cash. It saves me a lot of money. Great experience

Date of experience: May 2, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We're glad you're enjoying your order experience and the Thrive Cash!

Thumbnail of user caseyb153
California
1 review
0 helpful votes
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May 2nd, 2020

Amazing products, great prices, excellent experience overall. I also enjoy the company mission and environmental stewardship :)

Date of experience: May 1, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your review!

Thumbnail of user kentt36
Arizona
1 review
0 helpful votes
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May 10th, 2020

Great web site, easy to use, excellent product reviews and nutritional information. Definitely recommended

Date of experience: May 10, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

So glad to hear you're enjoying the site!

Thumbnail of user susang1370
South Carolina
1 review
0 helpful votes
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May 9th, 2020

It was fun to browse groceries without wearing a mask and observing social; distancing, The product selection is very good

Date of experience: May 9, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We're so glad to hear we've been able to help during this time!

Thumbnail of user ms1035
Wisconsin
1 review
0 helpful votes
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May 9th, 2020

Quality products and decent prices. They carry several things that I cannot easily find at my local store

Date of experience: May 7, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your review! We're glad you were able to find even some of those hard to find products!

Thumbnail of user robinh427
Rhode Island
1 review
0 helpful votes
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May 12th, 2020

Thrive Market sells high quality products that are good values, and they have wonderful customer service!

Date of experience: May 11, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We're glad you're enjoying the products and your interactions with our Member Services team!

Thumbnail of user francines42
Connecticut
4 reviews
0 helpful votes
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May 11th, 2020

Great website, fantastic variety, good value. I enjoy ordering from Thrive Market. Better than amazon

Date of experience: May 11, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We're glad you're enjoying your membership!

Thumbnail of user em214
New York
1 review
0 helpful votes
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May 14th, 2020

Healthy food, reasonable prices, quality service. Well worth the membership. I would highly recommend.

Date of experience: May 13, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your review and recommendation!

Thumbnail of user sadafu
Virginia
1 review
0 helpful votes
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September 1st, 2020

Thrive carries every kitchen essentials you might need. I love browsing different categories for fun new products.

Date of experience: September 1, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We're so glad you're enjoying shopping with us, Sadaf, thanks for sharing!

Thumbnail of user tracyb515
Florida
1 review
0 helpful votes
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June 10th, 2020

Great place to get organic products at a good price. I have been very happy with Thrive for several years.

Date of experience: June 8, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We're so happy to hear you've been enjoying everything!

Thumbnail of user kathyb688
Connecticut
1 review
0 helpful votes
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June 8th, 2020

No problems so far. All items have been received and very much enjoyed. Will continue shopping with Thrive.

Date of experience: June 8, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Great, Kathy! Thank you for shopping with us.

Thumbnail of user leighl17
North Carolina
3 reviews
0 helpful votes
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September 14th, 2017

First of all, let me say that I like (or liked, since I'm not a member anymore) a lot of the items sold at Thrive Market, and they have very good prices. I am missing the Thrive brand coconut flakes cereal, I got really addicted to that when I was a member.

I haven't experienced as much of the negative stuff as other reviewers, although I did experience some - like getting an unexpected charge or something when i first joined. I got it resolved, but it was kind of a hassle.

The main thing i don't like is the membership fee. It is pretty high for what you get. So it is a bummer when renew time comes around and it is, Ouch! Sixty dollars!
I think it is overpriced, personally. One reviewer mentioned that is is plainly disclosed that there is a membership fee. I don't deny that, but I still don't like it.
I feel like I am being gouged for being a loyal customer and spending a lot of money at their store.

Some say that other places charge a membership fee too, namely Costco and Amazon. I don't think the these are valid comparisons, because with those two, you get vastly more benefits than just a good selection of products for a good price.
For one, you can shop at Amazon even if you don't buy Prime. But if you do join, you get loads of stuff like Prime Video and fast free shipping. With Costco, you get better warranties and you can return things easily if you don't like them. If you get the higher cost membership, too, you can earn that cost back, so the membership can pay for itself (not just in lower grocery costs, which is supposedly how you get paid back your fee at Thrive).

The prices are very good, in general, at Thrive. But in my opinion, it would be much better if they raised the prices slightly and eliminated the membership fee, so you wouldn't have the feeling that you are not appreciated as a customer and that you are getting slightly ripped off for shopping there.

Date of experience: September 14, 2017

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Hi Leigh! We're sorry to see you go. Thrive Market gives you access to the best organic foods and home products, from brands you love, at everyday low prices. Members get exclusive promos, contests, giveaways, and free gifts! It costs less than $5 a month to join and most people find that the membership pays for itself in just 2-3 orders! Also, with every paid membership, we're able to give a membership away to a family in need. We hope you consider joining us again in the future.

Thumbnail of user reneeb407
Wisconsin
2 reviews
0 helpful votes
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July 28th, 2020

Greato keto go to, now trying probiotics and perhaps clean quality make-up, I trust thrive market labels...<3 great and easy shopping experience.

Date of experience: July 28, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Awesome, thanks so much for sharing! We're so grateful to have members like you!

Thumbnail of user sherryb317
New York
1 review
0 helpful votes
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September 1st, 2020

Great prices on great quality products. Items consistently arrive in perfect condition. Thrive is my go-to for many keto friendly items.

Date of experience: September 1, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Amazing, thanks so much for sharing, Sherry!

Thumbnail of user kelliek6
Colorado
1 review
23 helpful votes
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August 8th, 2017

Are you people all MORONS? Thrive VERY CLEARLY STATES that there is annual membership fee. Do you morons just blindly sign up for every "offer" that comes along, or do you actually READ what you are getting into? Myself, and three other friends/family members all do Thrive, and none of us missed that very important point, the fact that there is a membership fee. DUUUUHHH!

As far as Thrive itself, I find the membership fee to be totally worth it. Their prices are almost always better than Whole Foods, I wait until I have at least $49 worth of merch to buy so my shipping is free, and I ALWAYS wait until there are "freebies" with my order. Which isn't that difficult, since they send me a "freebie" or "bogo" email about 3-4 times a week. Last time I ordered from them, I got $17 dollars worth of freebies for only spending $59 dollars.

I really feel that these reviews are unfair. Most of you aren't negatively rating Thrive AS A SERVICE, but instead you're blaming your own ignorance on Thrive. You're giving Thrive a one-star rating because YOU can't figure out how the world works. Pull your heads out of your@$$$ and READ THE FINE PRINT FOR ONCE! Un flipping believable!

Date of experience: August 8, 2017

Thumbnail of user kelseyp30
Kelsey P.
Arizona
1 review
0 helpful votes
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January 17th, 2020

Amazing, amazing, AMAZING clean, nontoxic, natural products! I love 100% of what I order, and I order off Thrive A LOT lol. Not to mention, the customer service is always exceptional!

Date of experience: January 15, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your review. It's wonderful to hear you've enjoyed our products and service!

Thumbnail of user kristier23
California
1 review
0 helpful votes
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February 20th, 2020

I love the ease of using the site to order keto products! I love everything I've tried, and appreciate that they offer recipes as well.

Date of experience: February 20, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your review!

Thumbnail of user sagarb16
New Jersey
1 review
0 helpful votes
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August 9th, 2020

Easier than walking down the aisle by aisle. Super user friendly and priced better than the rest. Thrive Market is a no brainer for me!

Date of experience: August 8, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Awesome, thanks for the review, Sagar!

Thumbnail of user sarahs1553
Massachusetts
1 review
0 helpful votes
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April 25th, 2020

My order was packed so well. No waisted space. Padded for glass. Nothing was broken. I was so happy to receive this package. Money well-spent.

Date of experience: April 24, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We're happy your order arrived safely to your door!

Thumbnail of user notat3
Michigan
1 review
0 helpful votes
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March 5th, 2018

I was intrigued by Thrive Market because they had a lot of options I was not able to find locally. For me I did not find it to be a 'bait and switch' because they made it very clear that their website had a membership. Even when they partner with influencers the influencer DOES bring up that it is a subscription service on top of the fact that you are buying goods from them. For this I feel like some of the complaints that they have received here have been unwarranted because they are due to a consumer not fully understanding what they are signing up for - which is not the fault of the company as they make it clear during check out, on their website, on their subscription tab on your account that is a subscription service much like Hulu or Netflix - but with organic food.

I was happy to buy products from their website at a much more reasonable price but for me I could not afford a $60 membership fee on top of that the things I would be buying from their website would not be too often.

My issue that I had with them was when I tried to cancel my account. I explained that I was happy with the service but at this point in my life I couldn't afford to keep the subscription. The representative on the 24 hour chat then tried to say 'oh, you have two more opportunities to get 20% off your order!' and again I let them know that I would not be able to afford the subscription at this time. Then the representative tried to tell me about all the 'new things Thrive Market is doing and that I'd be missing out!'

My issue was that instead of just immediately accepting what I had asked of them they tried to continue to push me into a service that I decided I did not want. Before this exchange I would've possibly come back to Thrive Market because it is very paleo/organic friendly and offers things that otherwise I would not be able to find in my area. I believe that Thrive Market representatives have to follow a script for these sort of exchanges and I really wish they didn't. I didn't like feeling pressured to stay with a service I just wanted to cancel. So please Thrive Market - make it easy on your members to cancel and maybe the chance of them coming back will be higher.

Service
Value
Shipping
Quality

Date of experience: March 4, 2018

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Hi Nota- Thanks so much for your feedback! We truly value each member and don't want the cost of membership to stand in the way of being able to access healthy foods so we do ask members to share their experiences to see if we can help. We're sorry to see you go, but we hope to have you back on board in the future.

Thumbnail of user arnoldod1
California
1 review
0 helpful votes
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June 10th, 2020

I love this website shipment it's super fast, great quality product and shipper than wholefoods and other high quality supermarkets

Date of experience: June 10, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

We're happy to hear you've had a great order experience!

Thumbnail of user edam4
Canada
1 review
0 helpful votes
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February 16th, 2020

There hasn't been a product that we don't like. We have loved every Keto product. Love the quality and prices!

Date of experience: February 15, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your review! We're happy you're enjoying everything!

Thumbnail of user tomp152
Michigan
1 review
2 helpful votes
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January 17th, 2018

I enjoyed getting products from them, but I didn't know they kept charging me for a service I wasn't using.

Date of experience: January 17, 2018

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Hi Tom- Thanks for your feedback. After the trial, we charge the annual fee for our services, as clearly noted just under the checkout amount on the checkout page. We also send trial members an email reminder a few days before the membership is activated and also 5 days prior to your annual renewal. We try to be as transparent as possible regarding our membership model. Members can request to cancel anytime by calling us at 866-419-2174, chatting on our site, or visiting http://thrv.me/HzvsNz.

Thumbnail of user melb104
Massachusetts
1 review
2 helpful votes
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February 26th, 2020

Too much money for membership, they do have good options especially for keto, but I cant afford the membership fee.

Date of experience: February 26, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thank you for your review! Part of the membership goes to our Thrive Gives program, which gives a free membership to those who otherwise couldn't afford it! If you have more questions please reach out and we'll be happy to help!

Thumbnail of user normav30
Texas
1 review
0 helpful votes
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August 31st, 2020

Its ok always run out of stock takes forever to restock. Alot of things when you check out will all of a sudden will no longer be available

Date of experience: August 29, 2020

Thumbnail of user thrivem1
Thrive M. – Thrive Market Rep

Thanks for your feedback, Norma! Our team is working hard to increase our inventory back to pre-COVID levels and most items should be back within 1-2 weeks. You can always hit the "Remind Me" button on an item to be notified when it is back in stock.

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From the business

Thrive Market is an online retailer offering thousands of the best-selling healthy, natural products from your favorite brands at wholesale prices. For every paying member, a membership is given to a low-income American family.

Company Representative

Thumbnail of user thrivem1
Thrive M.
Typically responds within 4 days

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