TomTop

TX3 - a good choice indeed, shipment was in time, had some problems at first due to firmware but it all worked out after last update (oct 2016 i think), wireless good, kodi runs well (kodi 16), no problems since then. Thank you

1Z07W12A*******435, placed the order on November 30,2015, they claimed that they shipped on December 12,2015. Feel free to check tracking number. It's now February 18,2016. Still no movement. Thanks to PayPal I have been refunded. Emails from Tomtop take a few days but always bs excuse on why I didn't receive item yet.

I made several orders on tomtop.com - every single order arrived in very good conditions! Once I had a little quality problem with a set of carbon propellers, but the tomtop support solved it very quickly. So i have nothing to complain about. I could absolutly recommend this website for people, who want to buy from germany!

Tomtop has a great selection of products at reasonable prices. All the products that I have purchase are good quality and just what I expected based on the website information. Shipping from the local warehouse is fast. Shipping from the China warehouse takes some time but is still reasonable. I would definitely recommend this online store.

Recently I've bought Oukitel phone. Thanks to EU warehouse I avoided any customs charges. The item was for reasonable price, well packed and delivered in few days.

I committed several purchases on TomTop and I've quite happy with this shop.

Great price for purchasing an item from the EU warehouses. Order was dispatched right away, and delivery could have been faster but it was DHL delay and not Tomtop's. The app is also very good to track orders and to find cheaper offers. Thank you!

Edit: I'm still very happy with my purchase, but one thing I don't think is right is that there seems to be no after-sales support. In the page the link is broken and I've written a couple of emails to them and after almost a month I still haven't got an answer. Luckily my requests weren't important, but I'd really appreciate some kind of reply at least.

Ordered a cellphone dispatch within 24hrs but 3 work days later nothing, live chat waste of time so i want to cancel. Finally chat with someone says sorry truth is posted one hour ago but site not updated to prove that fact, what a bunch of liars they are just another reason to stay away.

Ordered a Drone, still in "Processing", Chat always offline, no response from company, horrible service :( shamy z. [TomTop Rep] wrote " processing " means your order will be dispatched within the next 3 days, pas kindly wait with patience, and keep in touch with us. I've been waiting for a week, over three days and am not going to wait 3 months like some of the poor reviewers on this site, shamy z your "helpful advice" is very unhelpful and wrong.

If you try to get something from this website it's a scam! Now my dad got this but his bank is woodforest bank, and they gave him an email that it's a fraud. Christmas is about giving not taking. Tomtop should rot in hell. Sorry for the rude language.

I bought a chinese made smartphone from tomtop.com more than 2 months ago.
Arrieved in 2 weeks (to Europe) with postal tracking, received in excellent condition. The customs declaration filled correctly.
Phone description on website coincided with reality.

The responses to my frequent emails asking a report back on item that was never delivered, were always the same:
"If you are satisfied with our item and service, we sincerely hope you could leave us positive feedback..." WTF!
And "What's more, if it's convenient for you, please click all the five stars..."?

I really like to shop in TomTop. There is a large choice of products at great prices. Often they organized various promotions with even better prices. I've never had problems with shipping - orders came quickly and were well protected - sent parcel is always photographed and you can see in your order. I buy TomTop recommeded many friends - all of them are very satisfied with the purchases.

So, initially I was doubtful on ordering on this website because of mixed reviews. I've never had an issue buying online and was hoping this not to be the first.
I bought a Xiaomi M365 Electric Scooter from TomTop. All the process was excellent. I received my scooter today through UPS and could not be happier!
Seller provided tracking, although it took nearly 13 days for UPS to receive the package, then it was just 3 days for me to receive it. Unit working 100%, I saved quite a few euros vs local price. It was a great shopping experience and customer service did not take more than 24 hours to answer my questions.
Feeling great with my new zero emission vehicle :D

I bought DJI Mavic Pro Platinum Combo in Tomtop. The Drone came to me after less than 24 days. The product was packed very well. Free shipping. I am very pleased! I did not pay any additional costs, such as duty or tax. I highly recommend this seller to everyone who is looking for very good merchandise at a very low price.

I want really recommend this online store. I ordered few DJI drones with accessories and some video equipment. Shipping was very fast. I also recieved a free gift. I will order next products in future from TOMTOP.

I had bought 4 products in the last 3 months. All of them was good packed and I received them in good condition. Prices was very low because all products I ordered as flash deals. Nevertheless products work very well. Delivery to Poland was usually after 2-3 weeks (super saver shipping).
2018.01.29.
I am forced to modify my opinion about TomTop. After writing my primary review, I ordered the next product. Now it is 4th month Im waiting for it. I tried contact TomTop, but my email remained with no answer. TomTop definitely isnt a customer oriented company. Prices here are good, but services below my expectation. Because I mistrust in this company, Im going to remove my account from this website. Be careful with your orders.

I'm never buying from this store again! Don't waste your money! I spoke with a person on the customer service chat and this person was very rude. Instead of checking on my order and tracking she told me to try back later because that person was going on break! I mean really?! Why in the world are you checking messages then? It's very fishy! Obviously customers aren't important! I had to contact them the next day to see if by any chance they could finally check on my order! They were able to trace it but I will never trust or shop at this awful company again! There are WAY better sites out there to shop on and this one was NOT one of them! DON'T WASTE YOUR MONEY!

I purchased my kids toys a week before christmas. Its now January and they haven't showed up, the company will not return my e-mails, the web site does not work and there is no other way to get ahold of anyone. This sucks

Bought an item on 11-2017, it never came. Was told they would resend, but they never did! Was then promised a refund and now since over month every day i get the same lame text that they will refund in 2 days.
Stay away from this horrible shop

Purchased a water monitor December 2016 product arrived defective contact was made with TomTop services we were giving the runaround send photo send video we will get back to you nothing happens they just want you to go away be very carfull.
Spending good money with this company.

On March 30,2020 due to the worldwide quarantine I ordered a pack of face masks from TomTop. That was my first experience with the site so I only paid 20 for 10 masks and I thought let's see what happens. Well, it is May 28 today and after three weeks of e-mailing each other they told me the refund is not possible unless I am sending the item back to China. Since I am not getting the package and it surely has been lost because of this pandemic chaos I cannot send it back to get a refund. What is this Catch 22? Aliexpress always refunds me if something similar happens. Alwayssss. I would like to puke on TomTops managers head.

It appears to me that Tomtop appreciates their customers. They show their loyalty by staying in contact and offering return customers extra savings on products. I call that GOOD business! Honestly I have not yet dealt with customer service regarding faulty products because everything I bought so far has been excellent. I'm sure if I need help they will be there for me, and that means I'll keep buying from them.
Keep up the good work Tomtop.
R. Gardella

They had what I needed, could get it to me fast (ordered Tues -received Fri) and at the time I ordered they were $50 less than any other online retailer. I stumbled upon their site by accident and now I'm enjoying my item.