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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
My order did not come they said they shipped out on12-13-2015 the tracking number is fake my order number is35R*******B******* and the Item number isY1261BL1
Date of experience: December 30, 2015
Good site for shopping, good deals. I ordered quadcopter from this site in good price. Syma X8HC is perfect quadcopter for beginners.
Date of experience: September 28, 2017
I just bought a new item and I am very happy, because the item has been quickly posted and I will soon receive it, Thanks Tomtop...
Date of experience: September 11, 2017
Ordered us version of tv tuner got the europe version instead.
After 7 emails and a promise of a new one never got it
NOT HAPPY
Date of experience: February 14, 2017
Fast delivery of a very good range of products. Excellent service. No problems for last few years.
Date of experience: November 16, 2015
I bought a phone and it was defective 4 months later I still dont have a replacement or refund NO CUSTOMER SERVICE AT ALL!
Date of experience: February 27, 2017
I RECOMMEND TOMTOP FOR THEIR PRICES AND VARIETY OF PRODUCTS THAT ARE OFFERED.
QUICK AND SAFE SHIPMENTS BUT ABOVE ALL THE OFFERS OF ITEMS.
Date of experience: April 18, 2017
Selling smartphone with good price and super customer service.
They replied my mesaages bery quickly altough i ask many questions
Date of experience: August 26, 2017
Prices are lower than in other stores. Fast delivery, all is well. I bought a microSD on 64GB of 10 grade Sandisk.
Date of experience: September 13, 2017
I ordered an Andoer AN5000 4K 24fps WiFi Sports Action Camera
(Item# D4697W). It came in 8 days but the plastic transparent waterproof cover had scratches and It cant be used for foto!
Date of experience: September 6, 2017
Dear customer, please kindly let me know your order number and email address, i will help you to check the details and give you a satisfactory solution.
I purchased a AC Power Adapter Charger for 15" 17" Apple MacBook from tomtop, All good, as described, would happily purchase from this seller again.
Date of experience: June 3, 2013
I HAVE LESS PURCHASE, but in the future intend to buy MORE PRODUCTS FROM THIS BECAUSE I liked Saito GOODS AND PRICES. THANK YOU THAT THERE.
Date of experience: December 28, 2016
Thanks so much for your supporting!
I bought at TOMTOP and recommend the store, it has a partnership with Ebax in Brazil which gives more security to the business as well.
Date of experience: June 14, 2017
My experiences with TOMTOP were very good. Fair price, fast shipping and also, for us Brazilians, interest free installments with low IOF.
Date of experience: September 5, 2017
Very fast delivery, but I have written the customer support twice because I wanted some TOMTOP Points back and they havn't answered!
Date of experience: June 6, 2017
I received my items on the specified dates and they have the best options on the market, and then a perfect tracking number. EXCELLENT
Date of experience: August 26, 2017
I bought a gimbal from Zhiyun on Tomtop and I am very pleased with the purchase the deadline was respected and the product came in perfect condition!
Date of experience: September 12, 2017
Great customer service and products from afar will be buying my next drone from there again thanks, guys.
Product id ~ RAN17G10X1231-G9FAJ3
Date of experience: September 23, 2017
Tomtop is a website that I recommend because I bought there and unbeatable prices and delivery speed is very good, I am very happy to buy Tomtop
Date of experience: November 20, 2015
The goods received.
Quality is excellent, I thought it would be worse
I think I'll order again.
Order No.: AN17C02F4808-AXKYYEOrder date: 2017-03-02
Date of experience: June 1, 2017
Great deals at a reasonable price 4 all computer, drone, cellular phones, electronic and entertainment needs. Everyday is Boxing Day@ TOMTOP.
Date of experience: December 30, 2016
Dear customer, thanks for your sincerely review and we are looking forward to the next cooperation with you!
Bought 3x 32gb sdhc card and received 3 400Mb sd card with 32gb printed on it.
They sale fake stuff.
Date of experience: May 9, 2018
-My 4K Xiaomi drone was to arrive with a 3-6 days shipping. It arrived 13 days later.
-The WiFi connector was not in the box (another 10 EUR purchase from another site) as described, yet there was a set of prop guards -what is useless for me since I was not planning to fly it indoors.
-Straight out of the box at the very first use (trying the connectivity with phone and camera) I realized that the camera system (probably the gimbals) is not working.
- The camera would not stay steady, it is steady for a 2-3 seconds and then it would "fall" and after 5-8 seconds it will try to stay steady and it is falling again, following a 15-20 seconds "adjusting itself" (spinning its "head") like R2D2 when it got hit in the star wars.
-CUSTOMER CARE IS NON-EXISTENT. Only after opening a case with PayPal they answered, asked me for 1-2 days (!) After many days later when I reminded them, they wrote me to "check my local POST OFFICE for my order"... Clearly, they don't even read the e-mails.
So forget about the customer service, warranty, or any attention what so ever. At this moment I am returning it for more than half price of the drone with traceable shipping.
-If I add the costs so far I could buy a much better drone from a reliable seller, at this moment I am just hoping to get back something. SUPER disappointed specially because I ordered a Xiaomi scooter also, so I will have sleepless nights before it can be tried out...
-Xiaomi drones are absolutely not on the level of DJI. The price is OK if you are lucky not to have problems with it, TomTop wont help you in case you have. Spend your money wisely...:(
+they don't let you post this negative review on the site...
Date of experience: August 13, 2017
Dear customer, actually if you want a reliable drone and do some sophisticated works with it, we strongly commend you to order DJI, we will update you once the returning item arrived.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.