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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Good store, prices are the lowest in the internet, support is good and shipping is fast.
Date of experience: July 24, 2016
Very good prices and good items. I suggest it.
Shipping is very fast, and packaging is well done...
Date of experience: February 14, 2017
We have not received our helicopter. They have taken our payment. What's wrong
Date of experience: September 27, 2016
Dear Customer,
Sorry for the inconvenience we may have brought.
Please tell us your order number, we can check what the status of your order.
Usually it takes about 7-15 business days for delivery from China, 3-5 business days from oversea warehouse.
If possible, please send email to support@tomtop.com, then we will check and give you a solution.
Thanks.
Best regards
Customer service from tomtop.com
No one cares
Order
Lateness
Very
He did not receive
No one cares
Order
Lateness
Very
He did not receive
Date of experience: January 16, 2018
Dear halim h，
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you a solution as soon as i can.
Thank you very much for your patience and looking forward to see your positive reply.
Tomtop.com
Great website, great value with high quality. Recommended.
Date of experience: February 19, 2016
Superior quality products and constant availability of products!
Date of experience: November 30, 2015
Des bonnes affaires et des descriptions correct, je recommande fortement, la livraison reste assez rapide
Date of experience: October 16, 2017
Buyer beware have not delivered my order but happy to take the money
Date of experience: December 15, 2016
Dear customer, Would you pls give me your order number and email? We will check it for you, thank you
Very good electronic lock, stout and wall well made
Date of experience: September 30, 2015
Take your money, never get a product that works. One word... SCAM!
PERIOD
Date of experience: January 23, 2019
Dear Tim P，
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com
There was buying Cycling gear. Sent quickly, Packed securely. I'm happy with the service
Date of experience: November 14, 2016
Have to check this site, good products and cheap, you won't regret it.
Date of experience: November 13, 2016
Packaged well. Delivery is always on time. All packages come normal
Date of experience: November 7, 2016
We had only a very positive experience in business together, highly recommended to everyone.
Date of experience: November 6, 2016
Goods have always been as described and, if you can wait a little for delivery, good value.
Date of experience: December 2, 2015
Tom top is bogus. We lucky got a refund thru pay pal.
Date of experience: December 22, 2015
Excellent eshop..., good prices..., fast delivery of goods and quality product support.
Date of experience: September 25, 2017
The tomtop is a recommended friendly eshop with good products and nice prices:-):-):-):-):-):-):-)
Date of experience: April 19, 2017
Really good site. Excellent price - a nice quality. What else is needed?
Date of experience: July 26, 2016
I recommend to shop on this site. Many times shopped here, the goods are delivered quickly
Date of experience: July 24, 2016
Great store and products. I recommend for ALL.
Pretendo comprar mais vezes dessa loja. By Brasil.
Tomtop.
Date of experience: September 18, 2017
Little or no customer service. Unreliable. Goods are also poor quality.
Date of experience: November 20, 2015
I bought from Tomtop. All we are positive concerning MS patients; communication, delivery, quality
Date of experience: December 28, 2015
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Okay, my dear client, i will help you, pls let me know your order number and email address first or i can't search your order on our system.