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    TomTop

TomTop

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Overview

TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.

  • Service
    283
  • Value
    286
  • Shipping
    288
  • Returns
    211
  • Quality
    271

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
View ratings trends
141
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How would you rate TomTop?
Top Positive Review

“Quality Products”

Hallie H.
10/7/23

Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.

Date of experience: 9/30/23
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Top Critical Review

“I ordered ONE item, and tomtop.com delivered TWO items.”

Lars L.
11/21/24

I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars

Date of experience: 11/21/24
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Reviews (3,475)

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Reviews that mention popular keywords

customer service (1022) order number (59) quality products (67) customer support (61) post office (30) delivery time (40) credit card (36) shopping experience (40)
Thumbnail of user vincex2
France
1 review
0 helpful votes
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April 2nd, 2017

A fuir! J'ai commandé une caméra que j'ai reçu avec la batterie HS cela fait trois semaines que je me bats avec le SAV et rien ne bouge. On tourne en boucle à me demander photos et vidéos que j'envoie mais aucune solution à mon problème.

Date of experience: April 2, 2017

Thumbnail of user shamyz1
shamy z. – TomTop Rep

Hi, pls let me know your order number and Email address, i will help you to solve this problem..

Thumbnail of user marlonm16
Brazil
1 review
0 helpful votes
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September 4th, 2017

No geral a experiência foi muito boa. Os preços são excelentes e o site é fácil de usar. No entanto, fiquei um pouco decepcionado com o pós-venda. Entre eu comprar o produto e o produto ser postado, se passaram cerca de 10 dias, um período consideravelmente grande.

Apesar disso, a entrega foi rápida e tudo estava ok. Recomendo a Tomtop!

Date of experience: September 4, 2017

Thumbnail of user lucianoi1
Italy
1 review
0 helpful votes
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July 18th, 2017

Ho acquistato un gimbal per la mia Gopro. Il prezzo mi è sembrato molto conveniente ma per un mio pregiudizio mi aspettavo un prodotto mediocre. Invece è perfettamente funzionante e funzionale. Ottimo acquisto. Il prodotto mi è stato consegnato nei termini previsti e per tutto il tempo il customer care del sito mi ha comunicato lo stato di lavorazione del prodotto ed ha sempre risposto alle mie domande. Quindi un plauso anche all'assistenza clienti ed alla serietà di Tomtop.

Date of experience: July 18, 2017

Thumbnail of user peterl163
Germany
1 review
0 helpful votes
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August 2nd, 2017

Ich bin mit TomTop sehr zufrieden Die Artikelbeschreibung passt und alle bestellten Artikel sind geliefert worden. Preise und Lieferkosten sind sehr transparent. Ich wünsche mir noch einen Kundenservice, bzw. Beschwerdestelle um Probleme zu klären.

Date of experience: August 2, 2017

Thumbnail of user juanj43
Spain
1 review
0 helpful votes
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September 18th, 2017

He comprado hace poco un one plus 5 en esta tienda y me ha sorprendido gratamente la rapidez en el procesamiento y el envío. 9 días en casa (China - España) sin pagar ningún extra por envío rápido. Fantástico

Date of experience: September 18, 2017

Thumbnail of user jeanc77
France
1 review
0 helpful votes
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February 28th, 2017

Depuis plusieurs mois je suis client chez Tom Top. Les prix, le choix et le sérieux en ont fait l'un de mes commerces préférés. A ce jour, je n'ai pas eu un seul problème concernant mes achats et de plus, les délais de livraisons sont respectés.
Je recommande.

Date of experience: February 27, 2017

Thumbnail of user diegoo5
Brazil
1 review
0 helpful votes
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August 16th, 2017

Fiz a compra de um smartphone. O preço do site é excelente, gostei muito, porém é ruim na comunicação. Eu mandei três e-mails e não me responderam até hoje. Mandaram um código de rastreio errado, e dez dias depois mandaram o código de rastreio correto. O produto chegou rápido, bem embalado, novo.
Edit

Date of experience: August 16, 2017

Thumbnail of user ingoi
Germany
1 review
0 helpful votes
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May 29th, 2017

Sehr schwieriger Kontakt bei Problemen, d. H. bei defekten Geräten 14 Tage hin und her schreiben und dann nach Einigung wegen zurückschicken, dann nochmal 3 Wochen Schreiberei ehe Geld zurück, aber auf den Rücksendekosten bleibt man sitzen!

Date of experience: May 29, 2017

Thumbnail of user shamyz1
shamy z. – TomTop Rep

My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.

Thumbnail of user jorged27
Brazil
1 review
0 helpful votes
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September 9th, 2017

Foi uma bôa experiência. Comprar na TOMTOP. Recomendo. Omarerial é exatamente o que eu esperava. Bom preço e muito fácil de navegar. E menos de um mês voltei a comprar e pretendo fqazer muito negocios no futuro.

Date of experience: September 8, 2017

Thumbnail of user julianom1
Brazil
1 review
0 helpful votes
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October 10th, 2017

De 2 produtos que comprei, um não chegou até hoje e outro não pode ser enviado por políticas de envio da transportadora. Perdi tempo tendo que enviar dezenas de mensagena e emails. TomTop não tem um canal de atendimento direto, tendo que acionar redes sociais para achar uma solução. Todos os pedidos foram reembolsados depois de muita insistência e tempo. Tomtop eu não recomendo.

Date of experience: October 10, 2017

Thumbnail of user shamyz1
shamy z. – TomTop Rep

Dear Catalin Nick,

I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address?
So that i can check the details and supply you the latest shipping information or do something needful to push the carrier to deliver the goods sooner.
Thank you very much for your patience and lookinf forwar to see your prompt reply.

Tomtop.com

Thumbnail of user filipec4
Brazil
1 review
0 helpful votes
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August 1st, 2017

Por enquanto tive apenas uma experiência com a loja, mas tudo transcorreu dentro da normalidade. Na ocasião comprei uma power bank da xiaomi e pude verificar que a loja trabalha com produtos originais, assemelhando-se a outras grandes lojas do ramo.

Date of experience: August 1, 2017

Thumbnail of user emersond10
Spain
1 review
1 helpful vote
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August 23rd, 2017

Son unos ladrones, yo pagué casi 10 euros por un envío rápido desde Alemania, y ellos me enviaron desde China, y mi paquete que tendría que llegar en 4 días hábiles, llegó mas dos semanas después, les pedí que me reembolsaran el dinero del envío y no me reembolsaran.

Date of experience: August 23, 2017

Thumbnail of user shamyz1
shamy z. – TomTop Rep

Dear customer, please kindly let me know your order number and email address so that i can check if for you and help you to solve your problem.

Thumbnail of user angeln9
Spain
1 review
0 helpful votes
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September 10th, 2017

Soy Usuario-comprador de articulos de TomTop, desde hace ya mas de 2 años, y los diferentes articulos adquiridos, siempre han sido de una relacion calidad/precio, excelente.
Estoy a la fecha muy satisfecho de esta wed-tienda online.
Seguire comprando de futuro.

Date of experience: September 10, 2017

Thumbnail of user juniors23
Brazil
1 review
0 helpful votes
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October 23rd, 2017

Comprei o produto e chegou conforme o combinado. Único ponto negativo, foi que há dificuldades em rastrear o produto em tempo real. Fora isso, sem, problemas. Tudo bom. Espero que possam concertar esse problema, para que haja mais transparência entre ambas as partes e dar confiança para o comprador voltar e comprar mais vezes.

Date of experience: October 23, 2017

Thumbnail of user joseb85
Spain
3 reviews
0 helpful votes
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August 25th, 2017

Desde que conocí a Tomtop me di cuenta que es una verdadera tienda online de productos de buena calidad. Estaba acostumbrado a comprar porquerías en china. Pero tomtop es una empresa sería y manda los mejores productos al mejor precio. La recomiendo 100x100

Date of experience: August 25, 2017

Thumbnail of user rauli3
Spain
1 review
0 helpful votes
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September 22nd, 2017

He comprado varios productos de electrónica en Tomtop y hasta la fecha sin problemas. Algunos de ellos han venido directamente desde Europa y otros desde China con el consiguiente retraso en envío, todo normal.
Los productos tenian la calidad deseada y el tiempo de envío ha sido correcto.
Puedes pagar con Paypal y sumar puntos de fidelidad.
Recomendada.

Date of experience: September 22, 2017

Thumbnail of user mariae111
Spain
1 review
0 helpful votes
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January 9th, 2018

Hice un pedido el 27 de noviembre ( Order No: AA17K27L5706-UTCH9Z) y ponía que llegaba en 7-12 días hábiles. Hace ya más de un mes y ahora me dicen que está previsto para el 30 de enero.En el rastreo pone que se envió a España el 4 de diciembre. Estoy muy enfadada porque era una regalo de Navidad.Es una vergüenza que engañen así a la gente.No creo que compre nunca más en Tom Top.

Date of experience: January 9, 2018

Thumbnail of user shamyz1
shamy z. – TomTop Rep

Dear MARIA E.,
Thank you very much for your comment.

Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.

Please feel free to contact us by email support@tomtop.com

For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.

Tomtop.com

Thumbnail of user zaredg
zared g.
Italy
1 review
0 helpful votes
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July 20th, 2017

Sito veramente ottimo soprattutto per le sue promozioni, e prezzi veramente ridotti all'osso.
Aggiungo 4 stelle perchè il sito è ben fatto ma può essere migliorato in gestione, per il resto fantastico

Date of experience: July 19, 2017

Thumbnail of user rokb9
Spain
1 review
0 helpful votes
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October 10th, 2017

Muy contento con la compra y con el servicio de esta página. Envío rápido y bien empaquetado. El track de seguimiento siempre actualizado y en orden. Servicio de atención al cliente efectivo. Buenos precios en ofertas flash. He echo varias compras y todo siempre correcto por lo que seguiré confiando en ellos.
Útil

Date of experience: October 10, 2017

Thumbnail of user julioj7
Brazil
1 review
0 helpful votes
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September 25th, 2017

Produto bate com a descrição, porém sua conexão via cabo falha muito, sendo necessário remover e recolocar o mesmo durante o uso, pois há queda constante enquanto se assiste, e é necessário tal procedimento. O mesmo acontece com a Wi-Fi, ela conecta, porém não navega.

Date of experience: September 24, 2017

Thumbnail of user enriquer9
Spain
2 reviews
0 helpful votes
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April 12th, 2017

Tuve problemas con un variador, y después de varios correos me devolvieron el importe del mismo.

He realizado más compras y todas han ido bien. He comprado en el almacén de Inglaterra y los pedidos han tardado una semana.

Date of experience: April 11, 2017

Thumbnail of user juninhoa
Brazil
1 review
0 helpful votes
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July 12th, 2018

Obrigao pelos 500 pontos, e a sua vontade de dar aquele enfim ao produto chegou ao fim, gostaria de receber a atenção, e exalar a qualidade dos produtos, estou safisfeito! Fique com Deus e até as próximas compras, Obrigado!

Date of experience: July 12, 2018

Thumbnail of user ferrucciol
Italy
1 review
0 helpful votes
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August 6th, 2017

Gli stessi prodotti che si trovano su amazon o altri siti a minor prezzo. I tempi di spedizione sono circa 20 giorni per l'Italia, escluso prodotti da pochi euro per i quali i tempi di attesa sono più lunghi. Complessivamente affidabile. RELIABLE.

Date of experience: August 6, 2017

Thumbnail of user franciscol16
Spain
1 review
0 helpful votes
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March 13th, 2017

He recibido el drone rapido y en perfectas condiciones, es un drone muy facil de manejar y mucha autonomia, responde bien a los mandos y es muy facil de transportar, una cosa muy importante es chequear el firmware que lleva instalado, a mi me llego con el v1. 1. 21 que tiene un problema al girarlo y se paran los motores, teneis que actualizarlo antes de el primer vuelo o lo rompereis, por lo demas estoy encantado con el.

Date of experience: March 12, 2017

Thumbnail of user zaka212
France
1 review
0 helpful votes
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August 22nd, 2017

Très bon site de commerce chinois, il a de nombreux entrepôts en Europe notamment un en France. Le staff est présent sur le site mais pas tellement professionnelle enfin pour certain (ce n'est pas le cas de tout Tomtop). Les prix sont bon les délais de livraison un peu plus long que prévu mais sont tout de même rapide moins d'une semaine pour des objet en Europe.

Tip for consumers:
Talk with the pre-sale chat

Service
Value
Shipping
Returns
Quality

Date of experience: August 22, 2017

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From the business

Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!

Company Representative

Thumbnail of user shamyz1
shamy z.
Typically responds within 3 days

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