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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Como cuentas con el tiempo que tardara en llegar el pedido y te informan en todo momento de cuando ha salido, ningún problema y en cuanto a las compras perfecto
Date of experience: February 12, 2017
Третьего дня получил с ТомТопа Docooler M9S-PRO 2/16. На деле же оказалось, что это 1/16. Убедиться в этом можно тремя способами: 1) приложение Spec Device показывает реальный объём оперативной памяти, а не нарисованный в конфигах; 2) Заполнитель оперативной памяти позволяет заполнить всю оперативную память, в программе «нарисовано» 1248MB свободно, начинаем заполнять, заполняется около 450MB и OOM Killer убивает программу, потому что реально не осталось свободной памяти; 3) в эмуляторе терминала набираем free -m, получаем total 818.
Отдельно хочу отметить тормознутую поддержку ТомТопа. Написал им о проблеме, попросили подождать, прождал месяц, так ничего и не решили. Пришлось обращаться в PayPal. Первый раз покупаю в ТомТопе, в следующий раз уже буду думать, стоит там брать или нет.
Что касается самой приставки. Первое это дикий нагрев, 100 °C и больше. Разобрал, а там под низом вентиляционные отверстия заклеены картонкой, «интересное решение». На процессоре очень маленький радиатор. Но главная проблема в том, что радиатор приклеен каким-то клеем, из-за которого не происходит теплообмена. Думаю, что перегрев как раз из-за этого. Радиатор я так и не смог снять. Пробовал и нагревать, и вращать по-всякому, ни в какую. Ещё из минусов: если выключить, то потом с пульта уже не включить, нужно передёргивать питание; если отправить в сон, то потом с пульта не выключишь. Уже точно не помню, но вроде были проблемы с тёмным экраном, но это легко решается.
Распаковка и демонстрация работы: https://youtu.be/oKmpST38Rks
Tip for consumers:
Не советую связываться с этим магазином.
Date of experience: August 20, 2017
Рекомендую этот магазин всем, кто разочаровался в Aliexpress! Лично для меня покупки в нем намного приятнее чем где либо. Быстрая доставка, низкие цены и внимательность к покупателям.
Date of experience: May 27, 2017
Si tratta di un rivenditore molto affidabile, rapporto qualità prezzo impeccabile, spedizioni veloci, qualità eccellente, spedisce dall'Europa senza costi di dogana.
Date of experience: August 14, 2017
Ho acquistato uno smartphone leeco le max 2, bellissimo e perfettamente funzionante ottimo smartphone ottimo il servizio di spedizione sito consigliatissimo
Date of experience: May 16, 2017
He comprado ya varios artículos y todos han llegado en buen estado, los artículos llegan con la calidad indicada, me gusta mucho comprar en este sitio, lo recomiendo en calidad, productos y servicio.
Date of experience: June 7, 2017
A megrendelést követően 1 hónapra kezdték meg a postázást. Hibás készüléket küldtek, de semmilyen formában nem hajlandóak kezelni a problémát. A levelekre nem is válaszolnak. Senki se vásároljon itt.
Date of experience: October 16, 2017
Dear customer,
Thank you very much for placing your order with tomtop.
As your review mentioned, the item you received is not functioned properly,
Please kindly ship it back, we will test it carefully and supply you a solution as soon as we can.
Please be easy, you will have a workable drone in perfect conditions eventually.
Looking forward to see your prompt reply.
Tomtop.com
J'ai commandé un produit chez eux au meilleur prix du net. La livraison est rapide et conforme. Le produit est très bien emballé et fonctionnelle. Je repasserai chez eux les yeux fermés
Date of experience: August 22, 2017
Bueno despues de un tiempo me llego el xiaomi escoter m 365 ya lo e probado y de momento estoy encantado bueno tiene un pequeño problema de ajuste en el cierre pero bien lo recomiendo
Tip for consumers:
xiaomi m365 escoter electrico lo recomiendo
Date of experience: September 5, 2017
Excelente empresa, entrega tudo direitinho conforme sua compra, envio muito rápido, recebi tudo intacto sem surpresas, muito bem embalado, aconselho..
Date of experience: September 11, 2017
A loja é muito boa, tem uma grande variedade de produtos e pratica ótimos preços. Os produtos veem bem embalado e o envio é rápido. Recomendo a todos.
Date of experience: August 21, 2017
Patikami izdarit pasūtījumus, pat cilvēkam ar pieklājīgu vecumu, kurš ar i-netu ir uz,, Jūs,, nekadu sarežģījumu ar noręķināšanos, un preces saņemšanu pat lauku apvidū.
Date of experience: September 18, 2017
Sehr schöne Deko für draussen. Aber auch für in der Wohnung sehr zu empfehlen.
Holz ist schon vorgestrichen.Man brauch nur noch Blumen zu pflanzen in dem Topf.
Date of experience: September 24, 2017
O melhor site de compras de todo o mundo: ótimos produtos pelo melhor preço!
O envio é rápido, a empresa é de confiança - compro há anos e sempre recebi minhas encomendas corretamente.
Date of experience: May 18, 2017
Um excelente loja, totalmente confiável e uma entrega super rápida.
Os produtos são muito bens embalados, e seus produtos são fantásticos um melhor que o outro.
Date of experience: August 23, 2017
Eu estou muito satisfeito com a compra pode comprar sem medo Tomtop e uma empresa de confiança o seu pedido e postado bem rápido a única demora a com os Correios aqui no Brasil!
Date of experience: October 8, 2017
El vendedor me atencion con mucha amabilidad la descripcion del producto es muy Buena y la calidad del producto excelente lo recomiendo y tienen un cliente muy satisfecho. Gracias
Date of experience: May 23, 2017
Todo ok. Vendedor 100% recomendable. Pagina muy fácil de usar y todo perfecto.
Volveré a comprar seguro mi compra fue un smatphone y todo llego perfecto.
Date of experience: June 7, 2017
Spedizione rapidissima, ottimo prodotto, superiore alle aspettative.ho risolto il problema del trasporto del drone!... spedizione sicura e affidabile...
Date of experience: March 14, 2017
Fácil comprar, produtos e serviço ao cliente excelentes. Recomendo.
Produtos de boa qualidade a preços muito bons, muitas novidades e promoções excelentes.
Date of experience: February 20, 2017
Ótimo site. Tenho várias compras e todas chegaram no tempo. Espero que continue assim. Tenho várias compras a caminho. Quase todas registradas e a demora fica por conta do correio mesmo.
Date of experience: August 13, 2017
La descripción del producto iba acompañada por comentarios, imágenes y vídeos de compradores anteriores, lo que aumenta tu confianza en el producto elegido y la experiencia de compra en la tienda.
Date of experience: September 25, 2017
Tudo que precisamos sem sair de casa e com preços ótimos e tudo ao nosso alcance e de ótima qualidade, site confiável e recomendável, obrigado a toda a equipe da tomtop.
Date of experience: October 23, 2017
Sono completamente soddisfatto degli articoli acquistati grazie sono un cliente da molto tempo e tutto è in regola arriva dopo un po di tempo ma dopo si rimane contenti di tutto
Date of experience: February 25, 2017
Tres pedidos recientes a Tomtop. Muy satisfecho con los precios y con el trato. Correo certificado con número de seguimiento. Muy bien embalado. Gran calidad de los productos.
Date of experience: April 2, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear customer, thank you very much for the videos, but i can't find the order number for checking the details at your reviews, please kindly let me the information as soon as possible, so that i can solve your problem as soon as possible.