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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Recebi o produto lacrado, até tudo certo, quando fui instalar o mesmo não está conectando quando ligo a chaves do carro. O fabricante não testa seus produtos não?
Date of experience: March 13, 2018
Comprei um celular chegou do jeito que eu queria. Recomendo na minha opinião site muito bom, a unica coisa ruim e a demora o resto e o resto e so esperar
Date of experience: July 9, 2017
Todo muy bien tanto el articulo que compre que es igual al que viene en su pagina como el transporte, yo compre en el almacén de Alemania y me tardo muy poco en llegar
Date of experience: April 11, 2017
Satisfais de tous les produits commandés sur TomTop. Service clients très professionnel.Je recommande à tous les internautes de faire une petite visite sur site web TomTop.
Date of experience: September 2, 2017
Eu recomendo é um ótimo site para suas compras com um ótimo atendimento e fácil acesso aos produtos e serviços. Agiu na entrega é e produtos de qualidade
Date of experience: September 12, 2017
Часто покупаю аксессуары в этом магазине, качество товара очень хорошее, большой выбор и не плохие цены, очень часто появляются новинки, всегда есть гибкие скидки,
советую.
Date of experience: April 5, 2016
God handel, hurtig levering. Hjemmesiden lovede gratis forsendelse indenfor 10-20 arbejsdage, pakken kom efter 9dage- perfekt.
Everything OK. Quick delivery.
Date of experience: July 27, 2017
Нашел все необходимое в данном магазине. Брал себе видеорегистратор, а потом присмотрелся и к квадрокоптерам) По цене и качеству вопросов нет, доставка тоже была своевременной.
Date of experience: April 15, 2016
Хороший магазин! Хороший сайт! Я доверяю! Покупки доставлены в срок и в целости! Качество товара тоже радует. Поддержка клиента вплоть до доставки товара!
Date of experience: August 1, 2017
Ho acquistato una batteria originale per uno Xiaomi mi Drone 4K, prodotto arrivato in condizioni perfette. Prezzi molto competitivi, tempi corrispondenti e attenzione al cliente. Consigliato
Date of experience: August 3, 2017
Bonne expérience. La commande a été effectuée sans encombre. Livraison rapide et communication efficace avec le vendeur. Produit correspondant à mes attentes. Merci.
Date of experience: August 15, 2017
Robiłem dwukrotnie zakupy w TOMTOP i jestem zadowolony. Ceny bardzo dobre, nie było problemów z dostawą, duży asortyment produktów dobrych firm. Ogólnie polecam en sklep!
Date of experience: August 17, 2017
Atendimento ao cliente poderia ser melhor... Ótimos produtos grandes marcas. Se pode encontrar quase de tudo no mesmo lugar.
Confiabilidade e comprometimento.
Date of experience: September 5, 2017
Ho comprato parecchi articoli da Tom Top.
Le consegne sono state sempre tempestive e perfettamente in linea con quanto dichiarato nelle proposte di acquisto.
Date of experience: September 3, 2017
Рекомендую всем посещать несколько раз в день! Регулярное посещение увеличит шанс вашего успеха. Обязательно поделитесь ссылкой на сайт с друзьями и знакомыми, проживающими в разных регионах
Date of experience: September 2, 2017
Amo comprar no site porque é o melhor que existe para compras online. Produtos de boa qualidade e preços ótimos, com rapidez na postagem. 100% recomendado... Muito bom!
Date of experience: September 2, 2017
O melhor site que existe para compras online. Produtos de ótima qualidade e preços excelentes, com rapidez na postagem. 100% recomendado... Muito bom!
Date of experience: September 2, 2017
Produtos entregues conforme tempo programado. Embalagem excelente. Prazos de pagamento atraentes.
ítens que consolidam minha opnião em me manter cliente da TomTop
Date of experience: September 2, 2017
прислали совсем другой товар... через долгие переговоры удалось вернуть деньги. но мне это стоило нервов и по траченого времени... не рекомендую эту торговую площадку
Date of experience: August 30, 2017
Dear customer, thank you very much for your suggestion, we will looking into this case and and improve our service and fix this problem as soon as possible, looking forward to do more business in the future.
Rápidos na entrega, excelentes preços e produtos de qualidade.
Recomendo vivamente.
Tudo o que até hoje recebi, correspondeu exatamente ao descrito no site
Date of experience: September 17, 2017
считаю, что ассортимент магазина обширный, цены приемлемые. покупала здесь детям игрушки. качество порадовало. доставка была быстрой. всё без обмана. удобно оплачивать свою покупку. ставлю 5+++
Date of experience: April 5, 2016
Заказывал уже не первый раз тут вещи, покупкой и доставкой остался доволен. Огромное спасибо работникам сайта, вся работа сделана оперативно и качественно! Тех. поддержка постоянно на связи)
Date of experience: April 5, 2016
Estou muito satisfeito com minha compra, recomendo a todos. Produto excelente.
Demorou um mes para chegar mimnha mercadoria, uma das mais rapidas que já recebi.
Date of experience: September 21, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear Alber A,
I have verified your order information and sent our solution to your email alber.vendas@gmail.com.
Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
Looking forward to your quick reply.
Best regards,
Yeri