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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Recomiendo Tomtop como tienda Web, tanto por el trato personal como
La respuesta en los envios, mi valoración es muy positiva
Date of experience: October 3, 2017
Très bon site, les produits sont moins chers que sur les autres sites, la livraison est rapide... parfait! Je suis très satisfait!
Date of experience: May 22, 2017
Bons artigos, bom preços com entregas rápidas.
Ainda não tive problemas com este site a nível de entregas assim como nos pagamentos.
Date of experience: May 27, 2017
Que mejor servicio, Gracias por todo, sus servicios me mantubieron contento La ayuda fue grande Y la atencion maravillosa
Date of experience: June 19, 2017
Precios muy competitivos. Suelo comprar online y los precios de Tom Top son los mejores del mercado; si a esto añadimos la rapidez en los envíos...
Date of experience: August 17, 2017
Produit correspond a la description livraison rapide suivi du colis aise vendeur a recommande exellentttttt
Date of experience: September 18, 2017
Muy rápidos y material muy correcto para el precio bajo. Además de tener una web muy intuitiva a la hora de saber cómo va tu pedido
Date of experience: December 11, 2017
Os produtos correspondem exatamente ao que é anunciado. Os prazos de entrega foram completamente respeitados.
Date of experience: March 14, 2017
No me responden a lo les pregunto. Pedí un zángano y tras más de 2 meses aún no me dicen donde está ni me dan solución...
Date of experience: June 28, 2017
El producto en sí funciona perfectamente. El tiempo de llegada lo veo excesivo y el servicio post-venta por el mail no te dan soluciones, solo largas
Date of experience: July 11, 2017
Thank you very much for your suggestion.
Enviou tudo corretamente e no prazo, parabéns. Estou muito satisfeito com minhas compras na tomtop e com certeza vou continuar comprando.
Date of experience: August 8, 2017
Todo perfecto a día de hoy, sin ningún problema, todo se envía con gran rapidez y los artículos se describen correctamente.
Date of experience: August 4, 2017
Toujours satisfait, les produits correspondent à mes attentes. RAS
Je recommande. Livraison toujours en avance par rapport à la date prévue.
Date of experience: September 12, 2017
Muito feliz com minhas compras, site seguro entrega rápida, e produtos de qualidade sempre. Vale muito a pena comprar no site.
Date of experience: October 8, 2017
Recomendo a loja. Envio muito rápido. Pós vendas muito bom! Produto chegou bem embalado, sem nenhum problema! Produto de alta qualidade!
Date of experience: October 6, 2017
Otimo Site de Compras Internacional amei de mais E recomendo ele a Todos suporte 100% atualizado comprei meus itens e chegou rapido com otima qualidade de embalagem tomtop e um dos melhores site
Date of experience: October 7, 2017
Produit jamais arrivé
Impossible de joindre le service apres vente
Obligé de faire valoir mes droits avec Paypal
Date of experience: March 9, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
Tienda muy fiable con productos a muy buenos precios y una gran comunicación entre cliente y vendedor que hace que la compra sea mas segura.
Date of experience: August 15, 2017
FIQUEI MUITO FELIZ EM COMPRAR NA TOMTOP DEVIDO AO BOM ATENDIMENTO EO PREÇO DOS PRODUTOS ABAIXO DA CONCORRÊNCIA.
O ENVIO DOS PRODUTOS FOI MUITO RÁPIDO.
Date of experience: October 11, 2017
Matériel de très bonne qualité très très satisfait merci prêt à recommander si besoin est près affaire commander par des amis ou de la famille
Date of experience: October 2, 2017
Fiz um pedido de dois celulares e achei que iria demorar muito, mas em menos de um mês chegou a encomenda em perfeito estado. Aprovado.
Date of experience: July 5, 2017
Muito boa empresa, entrega sempre os produtos comprados. Pessoal do chat vendas sempre tira as duvidas sobre entrega ou comprar.
Date of experience: August 12, 2017
Super! Nagyon jó a TmTop! Szivesen vásárolok ott. Jó, hogy nem csak kínai lerakatok is vannak, ahonnan gyors a szállítás.
Date of experience: September 6, 2017
Vásároltam már a Tomtopnál, sportkamerát vettem, meglepetésemre elég gyors volt a kiszállítás amire nem is számítottam! A termék jó minőségű!
Date of experience: September 25, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Hi my dear customer, pls kindly let me know you order number and email address, i will help you to resolve this problem.