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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Pedido recibido en el tiempo estimado, sin problemas. Recomiendo TOMTOP. El pedido es un móvil XIAOMI.
Date of experience: October 16, 2017
Já estou de olho nos aparelhos Leeco x520, Mi6 e Xiami power box que estão em excelentes preços na Tomtop.
Date of experience: July 13, 2017
Credibilidade e pronto atendimento
Comprei um celular e sempre fui bem informado sobre a mercadoria
Date of experience: October 13, 2017
Prezzi super
Servizio impeccabile
Materiali validi Marche ottime
Spero di fare altri acquisti di qualità e prezzi competitivi
Bravi continuate cosi!
Date of experience: September 5, 2017
LOS ENVIOS SE REALIZAN NORMALMENTE AL DIA SIGUIENTE DE LA ORDEN DE COMPRA, AMABILIDAD EN EL TRATO CON LOS CLIENTES
Date of experience: February 13, 2017
Eles são bem rápidas em atender e trazer um serviço de atendimento de qualidade
Date of experience: November 25, 2016
No le compren a TOMTOP. NUNCA LLEGA EL PEDIDO Y NO TE DEVUELVEN EL DINERO. PONIENDO ESCUSAS, compañías fantasma
Date of experience: June 11, 2017
Client depuis un certain temps et jamais déçu
Site très bien achalander et logistique précise et rapide
Bonne continuation TOMTOP et a bientôt
Date of experience: September 5, 2017
Estou muito triste com o site TOMTOP, pois não informam aonde se encontra o produto comprado, e o código de rastreamento não funciona neste site
Date of experience: September 30, 2017
Отличный магазин. Покупал Mini XDUOO X3 JZ4760B Chip 24bit/192khz HI-FI Music Player Black. Остался доволен. Рекомендую.
Date of experience: September 25, 2017
Llegó todo muy rápido y en perfectas condiciones. Todo según lo especificado en la página web. LOS PRODUCTOS ORIGINALES Y EN PERFECTO ESTADO.
Date of experience: February 14, 2017
Buen servicio de entrega, buenos precios y buenos productos...
Date of experience: May 23, 2017
Runa is helpful Runa is helpful Runa is helpful Runa is helpful Runa is helpful Runa is helpful Runa is helpful Runa is helpful
Date of experience: August 21, 2017
Товары отправляются быстро и все товары качественные
Date of experience: November 30, 2015
Хороший магазин, с достаточно большим выбором товаров и приемлемым сроком доставки.
Date of experience: April 5, 2016
SITE CONFIÁVEL, EXCELENTES PROMOÇÕES, PORÉM, TENHO TIDO ALGUNS PROBLEMAS COM RETORNO DE PERGUNTAS, POIS TEM DEMORADO MUITO PARA RESPONDER
Date of experience: September 25, 2017
Très heureuse de mes produits, rapport qualité/prix au top! Je recommande ce site sans hésitation
Date of experience: October 18, 2017
Todo perfecto:...:...:::...:...::::::::.::::...:::::::::::...:::...::::::::...:::::::.:::
Date of experience: February 17, 2017
Kiváló szolgáltatást és termékeket! Elégedett vagyok mindennel.!
Date of experience: February 15, 2017
I prodotti venduti da Tomtop sono di ottima qualità...
Date of experience: April 21, 2017
Apres 3 mois mon colis n'est jamais arrivé... a fuir ils ne sont pas serieux.
Préférez d'autre shop
Date of experience: May 19, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
Muito profissionalismo, chegou rápido e funcionando.
Cinco estrelas, podem comprar.
Date of experience: November 20, 2015
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.