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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 7th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Gostei muito de comprar na TOMTOP, respeitam prazos e são muito atenciosos, produtos bem embalados
Date of experience: April 18, 2017
Ye me llego la orden BN16K24S4640-L7WVLZ pero no llego el control de la lampara que sucedio
Date of experience: December 13, 2016
Unterirdisch und spamt einem das postfach zu...
Date of experience: July 24, 2017
Hi, pls kindly send some images and videos able to showing the problem of the goods to us for checking and advise your order number and email address, i will help your to resolve this problem.
заказывал тв-бокс
https://www.tomtop.com/p-v1880eu-16g.html?admitad_uid=d4a37f059a11c5a1df71b17b4a61a041&web=*******&aid=Adm
и клавиатуру к нему.
тв бокс жутко тормозил, потом совсем перестал работать. клавиатура вообще не приехала.
хотел написать плохой отзыв про тв-бокс, но томтом заблокировал мой аккаунт с которого я его покупал, а с другого отправить отзыв на товар который я не покупал никак.
Резюмирую - томтом мошенники, и дел с ними я иметь не буду.
Date of experience: September 30, 2017
Dear customer,
Thank you very much for placing your order on tomtop.
As your review mentioned, the item you received is not functioned properly, Please kindly ship it back, we will test it carefully and supply you a solution as soon as we can.
Just be easy, you will have a workable drone in perft conditions eventually.
Looking forward to see your prompt reply.
Tomtop.com
Chegou rapido mais a caixa chegou pouco amassada Mais compensou paguei bom preço! Chegou rapido mais a caixa chegou pouco amassada Mais compensou paguei bom preço!
Date of experience: August 27, 2017
Ótima opção para compras< recomendo a todos! Ótima opção para compras< recomendo a todos! Ótima opção para compras< recomendo a todos! Ótima opção para compras< recomendo a todos!
Date of experience: August 27, 2017
Классный магазин, покупаю товары не первый раз, все отлично! Особенно нравится качество товаров, и поддержка быстро отвечает. В общем, всем доволен. Магазину желаю процветания!
Date of experience: August 2, 2017
Покупал повербанк по акции, доволен. Низкая цена, оплата палкой, хорошее качество. Доставку пришлось вызванивать самому, но не критично, все в целости.
Date of experience: September 25, 2017
Покупка в этом магазине всегда доставляет радость, низкие цены, быстрая отправка, многочисленные акции, все это заставляет меня покупать снова и снова в этом магазине.
Date of experience: May 18, 2017
He realizado dos compras en esta pagina web y todo rápido y perfecto.
He realizado dos compras en esta pagina web y todo rápido y perfecto
Date of experience: February 14, 2017
Дуже швидко та надійно обслужують. Тільки приємні враження! Замовлення, в основному, прибуває курєрською службою.
Date of experience: July 31, 2017
Хороший интернет магазин, низкие цены, большой выбор товаров, быстрая доставка.
Буду еще пользоваться, рекомендую.
Date of experience: August 24, 2017
Отличный магазин, часто покупаю в нем акционные товары, безтрековые посылки с бесплатной доставкой доходят быстро, в отличии от других магазинов
Date of experience: August 7, 2017
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Date of experience: August 15, 2017
Dear custom, please your reviews is absolutely unable to read, please kindly update it with your inquiry, i will help you to solve your problem.
Купил квадрокоптер, не могу на радоваться! С детства о таком мечтал! Качество на высшем уровне и цены приятные, всем советую!
Date of experience: April 5, 2016
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Date of experience: January 21, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Hi, your parcel has been delivered and signed.
We are looking forward to the next cooperation with you!