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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Have ordered several products until now from TomTop and they arrived quite quickly (to Romania, aprox 2 weeks) and as promised. I did not have any issues with the items or the shop and I can recommend it.
Frank
Date of experience: September 18, 2017
I ordered a mini action camera for 20 and it was delivered to Ireland in the specified time. What I received was better then what was described. The camera was well packaged and undamaged on arrival. This is not the first time I have used TomTop and have bought stuff from both their UK and China warehouses. Thank you TomTop.
Date of experience: October 12, 2017
Tried to order a simple phone, got offered additional accessories to the phone as "package". Paid it, then the ceremony started. Not from same Warehouse, should pay more for the additional shipping costs as this additional item costs!
Delivery promised: 4 Days. Actual delivery -> 14 Days after Payment - WITHIN Europe?!?
Date of experience: December 13, 2016
TomTom is the type of company that gets you what you ordered quickly and efficiently without hassle. The check out is very user friendly and their long arm of goods to select from is great. The prices are more than competitive.
Date of experience: March 3, 2017
I am from INDIA and I have bought two items from Tomtop till now.
For the first product everything was smooth and great, delivered on correct time.
For Second item, even though they shipped on time i never got the product. But now they have refunded my cash.
That is why i gave 4star, there is still room for improvement.
Improvement needed-C
1. Tracking in buyers country(there was no tracking after product reached india)
2. Better customer support options for India.(Even though Chat is there it is not upto expectation, there is No time specified when chat available and all.)
3.No calling option for customer support in INDIA.
Date of experience: September 12, 2017
I had the same experience from eBay seller TomTop-w that another reviewer here had. I purchased a wireless mouse; it worked, so I left positive feedback and then purchased a second one. This one was defective. I contacted TomTop. They asked me very nicely to take the mouse to a repair shop to get it fixed and they would reimburse me $2 to get it fixed. I responded that no repair shop would fix it for $2. They again responded asking me to get it fixed for $3. This back-and-forth went on until the eBay/Paypal claim period was over. They never gave a refund, never authorized return, never sent a replacement. I lost 100 percent of the purchase price.
Date of experience: October 5, 2015
I bought two Fidget Spinner Light, for my nephew, ours surpeendido by the quality and finish of the product, besides being an excellent product for gift. Many thanks to the entire Tomtop team!
I look forward to receiving my new products purchased from this great store.
Date of experience: August 19, 2017
Nice website you get your product on time but the only problem is of the refund. I actually got my credit card blocked but they still didnt agree to refund in any other and faced a loss of $90. But still all the rest came fine.
Date of experience: August 27, 2017
Tomtop has some real deals. I am happy with everyone of my numerous purchases. Everything I have ordered has been exactly as it was advertised. Delivery was better than expected considering it was shipped from a foreign country. Electronics are a plus when it comes to price. Will I buy more from Tomtop... you betcha!
Date of experience: December 20, 2016
Dear customer, thanks for your sincerely review and we are looking forward to the next cooperation with you!
Very unhappy with TOMTOP. I purcased an item from them it cost 157.00 it was defective never worked. They promised for months to ship me another on never did. Finally they told me they would return my money if I shipped the item back to them (in China) the shipping would cost over $320.00. It was originally shipped to me from the City of Industry in southern California. No shipping charges. I am going to pursue this. I have been interview by an L. A new station. All I wanted was a replacement unit. Don't buy from them!
Date of experience: March 22, 2017
Hi, pls let me know your order number and Email address, i will help you to solve this problem..
Do not waste your money on this company they sell fake items. We purchased LOL confetti dolls and they show pics on their website of the real dolls, but we received fake dolls that are broke and discolored. They are trying to make me pay to ship them back before getting a refund. This would cost me more money than what I bought them for!
Date of experience: March 4, 2018
Dear Deidra M，
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you a solution as soon as i can.
Thank you very much for your patience and looking forward to see your positive reply.
Tomtop.com
The first order had a defect in it. I bought a headlight for a bicycle and the wire is exposed because the screw was lose. I contacted Tomtop via email and sent a picture of the unit. They would not do anything. So I'm stuck with something that works but has an expose wire installed in a bicycle that is exposed to the elements. Not really safe to use. I tried to screw it back but it keeps coming off.
Date of experience: February 21, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
If your thinking of buying something from these folks, be very careful. If the item works good for you. You got a good deal, however if the item is faulty you are about to embark on the worst customer service if personally have every seen. After I had to pay for the faulty item to be returned, I'm pretty sure they sent me the same item back. It was such an ordeal, I decided to cut my loses and throw the item away. I chalked it up to a lesson learned.
Date of experience: May 3, 2017
Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.
I ordered 3 frigid spinners from TomTop on March 20,2017 for $5.97 US including shipping (was not popular then) and never received the goods. I filed a complaint thru PayPal in May 22,2017 and TomTop refunded me right away $5.97 US.
I am not surprised but very upset from the way TomTop handled the case. Knowingly it is about $15.00 US each now (only about $2.00 then), therefore TomTop rather paid me since it is much cheaper.
TomTop, you can save a few dollars for NOT honoring the sales that I ordered but I will make sure that you will lose thousand and thousand of dollars by telling the everyone HOW BAD you are. Good luck to your business. Let's boycott this company.
Date of experience: June 16, 2017
Ordered a drone website said shipping in 2-5 business days. I waited for two weeks and my order still said processing so I decided to cancel the order and get a refund. Tomtop sent me an email saying I will receive my refund in 3-5 business days and here I am two weeks later and haven't received my money back. Do not order from this website.
Date of experience: October 24, 2017
Dear corey k.
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
Genuine and Big range of products in fair price. It is easy to choose from. There are some segments which are providing a big range of product. To choose from them a easy task like camera and car products,, which are of my interests. It is really to play with the side to get the required item. I love shopping from here. But one thing with hurt me the time of reaching product is painful. It should be reduced any way.
Date of experience: July 24, 2017
Shipment never arrived because TomTop's carrier of choice refused to ship lithium batteries to the U.S. After seven weeks TomTop eventually admitted the product had been returned to them and promised a refund. Weeks after that, no refund. PayPal eventually had to intervene on my behalf.
Date of experience: September 20, 2017
Dear Dave Wardle,
Thank you very much for shopping with us and your attention,
We have to apology to you on this issue, recently the shipping policy changed,
Battery is can't be shipped as usually, but we have already doing the work to solve this problem, big progress already been made, everything will goes normally very soon.
Looking forward to do more business with you in the future.
Regards
Tomtop.com
I bought a product and I didn't receive. I complaint and they give data in order to enter in contact with my local post office. After several tries and I return to them for help.
They simply refund me. No question asked.
Excellent after sales service.
Date of experience: November 13, 2018
It may have taken a fairly long time for it to arrive but I understand the origin is far from the destination. Also, the support team responded to me with the tracking details I needed when I inquired on them regarding my parcel. More importantly, I have received my parcel without a scratch!
Date of experience: July 25, 2017
I just received my order AN17A13T4212YNP3FP. This meter knob does not turn from OFF to OFF, it get stuck half way.The product is defective. I would like a replacement or a refund. Please let me know. Thank you for your cooperation.
Date of experience: January 25, 2017
Hello. I ordered inflatable sofa. Goods received in time. Pretezny not. The quality is excellent. Thank you store and manager for fast delivery and quality products. All liked it. The track was a tracking number. Goods sent on the second day after the order. So I can not say I'm unhappy - all super! Store prosperity and success and a lot of sales
Date of experience: November 2, 2016
I initially bought from TomTop on ebay when buying a high quality 2-in-1 lightning and micro usb cable. The product arrived in a timely manner and the quality is exactly as described. I then received an email from tomtop.com and decided to buy directly from their website and it was just as safe and secure as it was on ebay. Paypal was used for both transactions and I received my items promptly and got what I ordered. They have lots of great deals and I plan to check back whenever I need something. Great seller with quality items and good deals. Highly recommend.
Date of experience: October 4, 2015
Tomtop is very excellent in services: it is easy and simple in tracking the goods that i have ordered, quick response from the customer service by replying my email. The delivery time is much faster than promised and accurate or just in time.
So, i think that it is a trustworthy company in online selling
Date of experience: September 13, 2017
Don't buy from these scammers. They promise a lot, but don't follow through. They send you a faulty product and if you call upon your warranty, they are not home or send you off with an insult of a refund (mostly 20 to 30 percent). Never buy, they are the biggest scammers you can find.
Date of experience: September 3, 2019
Dear Danny Hulsker,
Thanks for your order and we are sorry for all the inconvenienced.
First of all, I am sorry for any quality problems with your product, please do not hesitate to contact our customer service.
I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Tomtop.com
When I went to purchase from them, I had excellent pre-sales support and the buying process was very easy. Payment through Paypal. The item was sent promptly and arrived to me shortly after. Definitely recommend them. The process was simple, smooth and quick. Great value. The quality of the products is better than I expected!
Date of experience: November 20, 2015
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Sorry for unsatisfy purchasing we brought.
Next time you can choose fast shipping if you are in a hurry.
Anyway we will improve our service and looking forward to the next cooperation with you