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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Thank you for the refund of my order I didn't received. Probably lost in mail. Tomtop
Help me solve my problems by giving me a refund. I appreciate what Tomtop did and I will surely put new orders soon. I recommend Tomtop for all buyers for the quality and good service I had. Thanks again.
Date of experience: May 25, 2017
Whatever you do... do NOT order from this company! I ordered a Hoverboard on December 1st... my credit card was charged that day... was told it would be here by Christmas... It is now January 4th... I do not have the item and cannot get anyone to response to my numerous emails. The site does not even show my tracking number anymore... so basically, it is showing that I have not even placed an order... but my credit card has not been credited back the money they charged to it!
Date of experience: January 4, 2016
Awful company. Pessima experience. Of 4 purchases I made, 2 of them came with defect and Tomtop did not give assistance. In one of the purchases I lost the product that cost $ 150, and in the other buy I lost a drone battery that cost $ 80. I did not receive any help from Tomtop, even after sending numerous emails to the support. They only knew how to deceive. Tomtop never again.
Date of experience: September 15, 2017
On the web pages all are well described, the delivery of the beast and without problems, the product corresponds to the description!
Communication with excellent seller - maximum 2 days get adequate response and help!
Tip for consumers:
+++++
Date of experience: September 14, 2017
I placed an order for LOL dolls with this company. I did not receive the items I ordered. Instead, they substituted items. When I contacted them to get the original items I ordered for a refund, they stated that because their items are cheap, they feel they should be able to switch items. It look weeks of emailing to get a final answer. Stay away from this company if you really want the exact items you ordered!
Date of experience: March 9, 2018
I have placed an order from Germany WH, i also chose fast shipping with extra fee. They said that they have stock and i will receive in 5 days. After 8 days my order is still processing and no one answers my emails.
Date of experience: June 7, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
I bought an item with free shipping and a week later received an email asking for more money for shipping.
After 5 email exchange they're now going to cancel the order if I don't pay the additional money they ask. It's a very bad practice and a scam.
Products used:
Motorcycle gear
Date of experience: April 27, 2021
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Jackson Milano
2 reviews
Published 1 seconds ago
Products received were intact really fast
Products received were really fast, the price is real, unlike many other seller from China, which I have bought many from, most will have a price as selling, as during Promotion period, they will rise the price higher than list, after discount price which are higher than usual price. That is my experience, I have bought from other for years till I found TomTop, which when they are on sale, it really sale.
Believe me or not, you can check and browse their products and prices.
Infact, the products are real quality with reasonable price.
Edit
Date of experience: August 16, 2017
I ordered there a Xiaomi Mi 6 that was on sale and they accepted the payment after confirming by email that I was the credit card owner and dispatched asap. The product arrived in perfect condition and very well packaged.
Date of experience: September 17, 2017
Great seller... it's a pleasure to buy from the site at really special prices. I bought a rugged phone and arrived in four days as stated in the site... everything is perfect and corresponds to the insertion! Thank you TOMTOP
Date of experience: October 18, 2017
I brought laser carving printer from this site but it just work for 25 min. And start smoke. I talked with costumer service but after 1 month they reply i need to buy new head. This is very bad experience from this seller. Finally i throw it in trash and lost $70 for nothing. Never back on this site.
Date of experience: March 19, 2018
Dear Udden Maharjan,
I'm sorry to bring you a bad customer experience.
I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
Looking forward to your quick reply.
Best regards,
Yeri
No support after purchase. When they reply to your emails they tell you only lies. First of all they say that you just need to wait a bit more for the product. When they told me to wait more I contacted my bank to make a complaint about the fraud and after a couple of hours Tomtop said that the product has been lost...
Tip for consumers:
Cheater site
Date of experience: July 12, 2017
Hi, we will issue refund or resend if the goods be lost during transportation.
They always supply very good quality products under workable price.
Dealing with Tomtop is very easy since they always with us during matters like late shipments and so on...
I really impress and recommend for all.
Thanks,
Chandana.
Date of experience: January 21, 2019
I am really fully satisfied with tomtop.com customer service and reasonable price for an excellent quality items. Very efficient in processing orders and well communicative professional services which they already provided for each customer.
I appreciated their an excellent service and I wish for them a great business.
A. j.
Date of experience: September 21, 2017
Ordered electronic parts for a guitar last November /2014. About 2 months later I notified them that I did not receive it. They notified me they would send another. When I still did not get my item after waiting 5 months I notified them again. Now they simply do not respond to me emails. Stay away folks.
Date of experience: March 29, 2015
I recently purchased an android box for an unbelievable price which made me think that perhaps something was wrong with the box. I took the chance anyway and made the buy and here I am writing about it. The box was as good as any inexpensive android box I had purchased from other online stores at almost half the price. It has performed as well as the other boxes and I use it every day since I bought it. As for shipping, this box was shipped from California and arrived via standard mail in about a week. "A Good Price for a Good product that includes fast shipping!" (I paid a few dollars for the shipping but the price was so low that it made no difference).
Tip for consumers:
Order #:No.AN17E13M4710-3V0NUR
Order date: 05-14-2017
Date of experience: June 4, 2017
I purchased a mobile phone with shipping from China. On the page they said shipment 72 hours.
Shipment took place after 5 days.
Delivery, with no cost-free shipping, took place after 21 days of order, a real record, I never received from China, with no shipping before 40 days. No custom cost, exceptional, given the price of the item. My phone works perfectly, we hope it will stay in the future...
Date of experience: October 9, 2017
I ordered some items from Tomtop the last September 30th. The order is still processing without any kind of information or news about the delay. Their support e-mail, chat or forum is not working, they don't have a functional client support service.
This is not a reliable store!
Date of experience: October 19, 2017
Dear Jorge Mochón,
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
We have sent a email to jmochon@aefx.com to offer the order details, please kindly check your email inbox and reply to us as soon as possible.
We hope you will receive the parcel soon.
Tomtop.com
I am only posting this review since I was bribed to post a positive review by Tomtop.com. I cannot in good faith write a good review for this company because of the bad experience I had. I bought a cheap baby monitor and it didn't work at all. There was no clear way of returning the product and when I asked for help, I was told to send a video. I sent numerous videos and I kept getting messages to send more. It turns out this particular product had multiple people with the same issue. This back and forth nonsense went on for over two weeks and then no answer. I tried to write a review on the product but was told I had to buy the product to review it even though I was logged on. I finally had to get paypal involved and start a claim. I was able to get half my money back but I have a cheap hunk of plastic to remind me never to shop on Tomtop again. Lesson learned.
Date of experience: February 14, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
Hi,
I'm very pleased with Tomtop services.
At my order, there was some stock issues and some misunderstandings at the beginning, but after I contact Tomtop support team everything was ok.
Fast delivery time.
Very profesionals and good prices!
Keep going the good work!
Have a nice day!
Date of experience: May 28, 2017
So I ordered two packages, one from the site tomtop.com and one from another site. A few hours later I had the message from the other site that the package seemed to be "out of stock" hence I wanted to cancel my order on TomTop as well, so I wrote them a mail. At that time TomTop had only registered the payment. However, it took them 4 days to respond to the mail, actually only when they knew it was delivered
Date of experience: July 27, 2017
Ummmm..., my dear customer, i am soooo sorry to hear about this and the later reply or non reply, i am going to help you to solve your problem when i got your email address and order number, pls kindly provide those information to me as soon as possible.
I've used Tomtop on several occasions for gadgety electronic type items and have always been impressed with the speed of delivery (I'm in the UK) and quality of the items.
The only time I had a problem, when an item arrived damaged in the post, it only took an email with pictures to get the refund in to my PayPal. Customer service at it's best.
They are now the first place I check when I need anything, and their newsletter has me wondering how I could make use of the amazing offers.
Date of experience: May 2, 2017
I ordered a gadget for my daughter on 25 March and 2,5 months later I am still waiting for it. Emailing the company to ask what the problem is, is to no avail, as they do not answer - not even on my request to cancel the order and get refunded. No service at all!
Date of experience: June 7, 2020
Dear Anthony A.，
I'm sorry to bring you a bad customer experience. Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Looking forward to your quick reply.
Best regards,
Tomtop.com
TomTop is the best online shop. From here you can buy mobiles, tablets, mobile acessories, women's clothes, toys for your baby, and many other items. TomTop provides things at very reasonable prices with best quality. I suggest my all frienda an family to visit this site once..
Date of experience: November 3, 2016
Good store. Products meets description, good prices and sale coupons wich can save you a lot money (i save $10 from $50 order). Suprisingly fast delivery to Russia via express shiping, not ordinary mail. One issue is slow response of support. If they improve communications i will give 5 stars.
Date of experience: September 10, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear SANDY M，
I'm sorry to bring you a bad customer experience.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com