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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 7th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
I ordered an animated bike light for my 8 year old and it came without the rechargeable battery (the box had been opened). When I reached out he said it's not included however it specifically states on the website the rechargeable battery is included. He told me to go buy one. If you try to return they tell you they will hit you with fees.
Date of experience: May 19, 2020
Item received is not as Photographs on site. They are not authentic L. O. L. Series 3 Confetti Pop. What is advertised on their website is not what i received, contacted customer service but not helpful. Asking for a full refund and I am willing to send their items back on my on cost if that what it takes but instead offering me a $8 compensation from what i've paid $51.19
Tip for consumers:
Item received is not as Photographs on site. They are not authentic L.O.L. Series 3 Confetti Pop. What is advertised on their website is not what i received, contacted customer service but not helpful. Asking for a full refund and I am willing to send their items back on my in cost if that what it takes but instead offering me a $8 compensation from what i've paid $51.19
Date of experience: March 12, 2018
I bought a projector and when I read those bad reviews i wanted to check for myself. Firstly I contacted the service to let them cancel my product and they said it would be cancelled within two days which is false according to their policy and refunds. Secondly the service broke off character and kept saying bags bags. I won't get the money I paid for which is incredibly sad. Thirdly every good review is only the people they paid for doing the good reviews so do not trust any good review from Tomtop!
Products used:
Nothing it's a scam
Date of experience: November 30, 2022
I've seen other reviewers praise their prices. So far, I've spent about $400 for an item that is long overdue, and absolutely no one is answering me from TomTop. I've never encountered a worse company to deal with. I cannot advise against them enough.
Date of experience: July 27, 2017
Ummmm..., my dear customer, i am soooo sorry to hear about this and the later reply or non reply, i am going to help you to solve your problem when i got your email address and order number, pls kindly provide those information to me as soon as possible.
Bought a RC model Cessna 165 which only managed to bind twice before it became intermittent and the completely unbound. Spend lots of time making video to show what was happening all to no avail. Asked for new plane to replace never heard any more. Very poor service and low quality product. Buyer beware.
Date of experience: August 1, 2017
Hi, it must the crashed of the app in your phone, please upgrade the app and make sure it will be the latest version.
Should have looked into what kind of seller this was before ordering. Capacitor meter never arrived. Tomtop never responded to multiple emails. This appears to be another Asian drop shipment company--someone with nothing but a website who orders from someone else after they are paid.
Date of experience: April 27, 2019
Dear Thomas Litchard，
I'm sorry to bring you a bad customer experience.
I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
Looking forward to your quick reply.
Best regards,
Tomtop.com
Bought Internet Tablet with about 8 months. Received the product 6 weeks later ans was defective. I returned it and they never replace nor reimburse anything. Made many attempt to settle the issue directly with them or with EBAY but problem still pending.
Date of experience: January 27, 2011
Bought a mouse in Jan 15, nothing arrived, asked if it will ever arrive, tomtop then went on an email merry go ride, back and forward with order numbers etc, until eventually they wanted photos?
Photos of what? Needless to say, avoid tomtop.
Date of experience: October 15, 2015
Ordered a phone over a month ago, still hasn't shipped, and support doesn't answer their emails. They said:
Dear customer,
Thanks for shopping.
We are sincerely sorry to inform you because there was something wrong with the product of our supplier before, so you may not receive your order right on time as we original planned.
I waited 10 business days - nothing. No answer from support.
Very disappointing. If you want your product on time, or AT ALL, look elsewhere.
Date of experience: December 7, 2017
I received a bad component(android box)you guys never replaced nor let me return it and you took my monies,,, this is not done by no means, I have several and vary active media sites that I will be tell others to beware,
Date of experience: March 7, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
The best value on line when you are building or replacing a standard 21 fret neck, very smooth nice finish filed frets no sharp edges I've built over 100 guitars and haven't found quality this good at this price point anywhere else and fast shipping makes Tom top my choice!
Date of experience: April 12, 2017
Their business model is to sell broken or defective products and hope that you dont discover what's wrong with them until it's too late! Bought two model airplanes from them, both came defected but when i contacted them, went silent! Stay away!
Date of experience: April 9, 2017
Hi, pls let me know your order number and Email address, i will help you to solve this problem..
Great service! I ordered phone from DE magazine an received package 3 days later (in Poland)! Good packing and everything as it should be! I Recommend this
Store for anyone that want to receive goods fast and without problems!
Date of experience: May 18, 2017
Basically took them 8 months to admit that the carrier lost my package and they are not doing anything about it. Terrible customer service, avoid at all costs!
EDIT: After posting many reviews in different websites the issue got sorted straight away (why couldn't this be done in the first place?) So my recommendation is if you a have a problem with them, publish everywhere!
Date of experience: April 3, 2019
Dear Eduardo，
I'm sorry to bring you a bad customer experience. Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
Looking forward to your quick reply.
Best regards,
Tomtop.com
Fast and in mostly effective!
I have received most of my orders within 2 weeks time, which is quite good for items from across the globe. Everything was as promised except for a tripod end screw that didn't fit, but nothing that would keep me from using it. Perhaps the only down side is the poor quality english in which you sometimes struggle to understand
Date of experience: June 16, 2019
Dear Althea W，
I'm sorry to bring you a bad customer experience.
If there is any problem with your order, we will promptly solve your satisfaction. Please feel free to contact our customer service if you have any questions. Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com
I have placed an order over a week now and the order is still processing. Several mails sent to them had no reply. They won't also answer their calls when you call their phone. I'm so unhappy with their service.
Date of experience: December 11, 2015
I have bought a number of items from Tomtop ranging from mobile phone, projector and music equipment. Everything has been as described, well packaged and arrived within a few weeks of ordering, sometimes faster. The fact that they accept Paypal is a big plus for me in choosing to shop with them.
Date of experience: August 14, 2017
Buyer beware. I ordered an item Nov. 28,2015. I have been trying to reach their non
Existent customer service on every level. Even though they quickly charged my credit card, I have never received so much as a confirmation or tracking number. I did file a claim with PayPal. Stay Away!
Date of experience: December 7, 2015
Was surprised at how inexpensive the items I needed were but decided to give it a try. My order arrived much faster than promised, and the cameras were very high quality and are working perfectly. 100% recommend this company.
Date of experience: September 23, 2017
Hello. I have the best experience with Tomtop. I bought many things all are super very quickly about 10 days to Greece.
And if something gone or lose to shipping they just refund after my first email.
I highly recommend!
Date of experience: September 21, 2017
Very good quality products with warranty at great price.
I am from India and had a fear of buying it from other country but Tomtop has provided me worry free transactions.
Its a really great portal to buy latest in the market at one place.
Date of experience: January 17, 2018
I strongly recommend the Tomtop website, for various reasons:
1. It's intuitive and very easy to use by everyone with minimum knowledge of the internet.
2. To everyone who is looking for stuff at low prices, like clothes, shoes, watches, high tech, tools, car spare parts, and many other things.
Date of experience: April 6, 2017
I have shopped@ http://www.tomtop.com on several occasions and each time I have found the experience to be without hassle. Living in Australia can make many products expensive. So shopping at TomTop save me a ton of money, Postage and shipping costs are very reasonable with many items having free shipping.
Date of experience: November 16, 2015
Order an a wireless PC keyboard remote and got it just as described. This site is good for Chinese products. Expect the normal shipping times as they come from China, though. All of these sites have slower shipping times.
Date of experience: June 21, 2017
Tomtop appears on the surface to be legit, until U deal with them. Non-existent customer support when U contact then if they respond, they simply send U a useless, blank response. Total fraud and misleading advertising, my suggestion is that we need a class action lawsuit to shut them down for good. Enough of this BS..
Date of experience: May 22, 2020
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear louise r,
I have verified your order information and sent our solution to your email at louisealiya@gmail.com.
Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
Looking forward to your quick reply.
Best regards,
Yeri