TomTop

I read all these great reviews and so decided to order the soldier 76 helmet for my son, we received it, the box had some normal shipping dents (it is being shipped from China) but when i opened the box the mask was broken and the broken piece was not in the box, which means it was broken before it was shipped. I reached out and they at first argued with me about the mask being broken before shipping and then finally offered me $6 refund, the mask was 21.99 plus shipping, told them to keep the $6 since they obviously need it more than me. Had the broken piece been in the box i could have fixed it for my son to wear for halloween. My order # was BN18H26V4151-VUSb5b

I sent an e mail informing them of address I returned goods to. I get a reply asking what address did I send goods to! What more can I say. One last thing Who is Shamy Z he asks for more info. I send info expect some sort of reply but just like all the staff nothing at all. I think it must be some sort of infant school playing jokes on people! JMF

This was my first transaction with Tomtop, in which I had ordered 3 different products. 2 reached within the time mentioned, but the 3rd product got delayed beyond the time limit ( more than 30 days) for which I co-ordinated with their customer support through email. Thanks to Asya for her prompt reply on my emails and trying to track down the parcel. All products delivered in good condition.

I paid for an Easyn IP outdoor camera for 69.9 USD. My account was deducted but the status of the order is still processing since 3days now. They have not confirmed my payment and wouldn't reply my mails either. Even the calls don't get through and I was told delivery is latest 6 days. Please look into the matter.
Chidi from Nigeria

I made a purchase from their website some 25 days ago and still have NOT received my purchase or a refund (todays date 4/2/2016). I have exchanged some 28 emails and have heard every excuse why they have NOT authorised Paypal to make the refund. I paid an additional $27.10 for a DHL Courier which appears did not make a difference or expedite the Delivery to Australia. They assured me the order has been cancelled but not according to their website. I am not sure what they are doing, lucky i paid with Paypal now i can put a claim in and let Paypal get my moneyback...

NEVER deal with this mob again!

Oh now i have been informed due to Chinese New Year nothing will be done for another 7 DAYS, what a ****** joke!

I first found Tomtop when I was looking for a small item that wasnt avalible in any stores in my country. I had not experience what so ever at ordering anything online, and on this site was realy easy for me to find my order and purchase it. Not just that, but they also had free shipping. Just a few days later I got my item on my door. But tomtop has some negative sides too. One of my other orders never got shipped, and some of the produkts are not to be trusted. But overall Il still like Tomtop, and will continue to shop there :)

If you have been scammed by this company with fake, used products and then scammed again when trying to get a refund, we must leave reviews, because they are luring in people to leave fake reviews to give them a better rating. Make sure to leave a rating if you have also been scammed! They need to be stopped!

I ordered an item from UK warehose and received within 5 days. The item was well packed and in good condition. The item work straight out of the box and connected to the app required without any problems. All good thanks.

Have bought several different items off this sight and have been please with items and description, most are Chinese in origin just like Walmart but the prices are great and there are many items that are not available except thru Chinese sellers on eBay. There certainly is junk on this web sight but the price is great and they deliver quickly from US warehouses and slow from Chinese warehouses. But all and all good people to deal with.

I ordered a hoverboard for my grandson. It was supposed to have been shipped on the 10th of December and today is the 18th. I emailed them with no response. I called a phone number listed and they said something in some foreign language then hangs up. I am calling PayPal today. Now my grandson want get anything from me. I spent all of my allowance on that! I could just cry!

I bought an action cam (SJ5000X Elite) with 30% of discount. This action cam is high quality product and I'm very happy of this purchase.
TomTop offers a great choose of goods and an easy way to choose the country of warehouse in order to select best price and short distance for best delivery.
Very userfriendly interface and many payments accepted.
For me is the number one for shopping online.

I bought Syma X8C quadcopter on Tomtop as a limited-time offer. It was a real bargain, so I got a bit anxious at first, but I swiftly received the product and it's exactly as advertised. Lots of fun, perfect customer service, fast delivery.

1 star is the best compliment i can give unfortunately i couldnt give it a zero, i ordered an item costing £250, Toptom sent me an empty box, i immediately contacted toptom about this, forstly they asked me to send pictures of the packaging after toptom claiming they had not received the pictures, it took about 25 attempts for them to admit to receiving the pictures of the empty box, they blatantly lied to me about not receiving the pictures i sent them, the item purchased was 8 weeks ago now, and im yet to receive a refund to this day, their after care is the worse ive even known, i wont be dealing with this company again, i had to report this company to trading standards in the UK and even the police, stay away from toptom, their criminals

I bought a webcam from TomTop and it did not work properly so I claimed a replacement and/or a refund. They promised me that a replacement has been sent but never arrived. Then they promised me a refund but again the refund never came either. TomTop dragged the time to the extent that I could not claim from Ebay as time lapse and so now I ended up with a faulty Webcam. So be careful when you buy from TomTop unless you want to risk your money as the company has no after sales service.

First of all product reviews on Tomtop are manipulated. Only positive reviews are published and negative reviews are discarded. So dont by those reviews on tomtop.

I had ordered products worth more than US$200 in a span of 6 months. Out of 7 products ordered, 2 were faulty for (sent in damaged condition). Initially they refused to accept their fault but when I sent videos of damaged products, they agreed to give a partial refund almost after a continous followup of 3 months.

Customer support is almost non-existing. They take 3-5 days to revert to your mails and months to take action on your issue.

Bought an item and didn't worked as it was suppose to, contacted customer service. Unfortunately the didn't solve my issue and closed contacts with me. Most of the items are crap and very unprofessional service. DON`T BUY FROM THEM.

I ordered new chimes. They sent me clearly used, dirty, dinged up chimes with no original packaging or paperwork. Worst of all, 2 of the chimes were broken off. I tried to return it. They offered to pay for a repair, but I ordered a NEW product, not a repaired used one. They would only refund me if I sent it to China. I'm in the US and it would cost me more than the price of the product to ship. I know it came from a warehouse in the US. Now I'm just out my money.

I spent over $1000 with Tom Top on Hoverboards on 11. 24. 15. They have shipped only 2 of the 3 boards I ordered and now they have not responded to me since December 18th and they keep giving me a Fed Ex tracking # that is a shipping label only... NO PRODUCT has been delivered and NO RESPONSE to my many inquiries. Disappointed son today! Better get this resolved.

It has been over 2 months since I made my order. I contacted Tomtop a few times but they never responded so I had to open a Paypal dispute. I am waiting for the outcome. I had purchased a GoolRC 210 for $89.99. The fact that they did not reach out to me and I had to open a dispute tells me they are not responsible, have poor customer service (no customer service) and are not a professional business. I will never buy from Tomtop again.

One of the best (if not the best) eshop. I use it to purchace any kind of hight tech equipment (mobile phones, tablets, headphones) with no problem at all. The shipping is fast and the communication with tomtop representatives was alway direct and quick, even whe I wanted to cancel an order. Prices also are really good

Flawlees company, recently i bought a mobile phone, Doogee F5 and i ' m very pleased with all. People who support the company answer me
Immediately. I use my phone 2 months until now and it' s better than I expected. I said all my friends to visit the site because they have goood prices! Perfect choice really! ( Sorry my english is not good)

I like TomTop because of good price, big choice and fast shipping for merchandises. I was looking for electronic door opener and found one on TomTop for only 10 dollars! Nice programmable RF door opener with 10 RF cards included! Recommend to everybody!

When your item arrives broken or faulty it will take you months to get a refund or even a reply from Tomtop. But you will get spammed almost daily for ever. Does not matter if you click unsubscribe, you will still be spammed.