TomTop

Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price.
The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy.
However, it's secure and you can buy safely from it.

In over 15 years purchasing online, this is the single worst store I've ever come across.
I had written a lengthy review, nobody will read it.
I will say only this. Purchase/Try to purchase from tomtop and you will be left with a very bitter taste in your mouth.
Best avoided at all costs.

Despite all the negative reviews, I thought I'd give them a try anyway. Worst mistake ever!

Multiple efforts from me to communicate with TomTop over a few days, regarding a order that had been placed "on hold" with no reason or explanation, considering the items purchased at the time were in stock and are still showing as in stock with a "shipped in 24hrs" status.

All attempts in resolving this issue have been ignored. They literally just ignore you.

Now trying to get a refund... also ignored.

I have bought different gadgets, electronics and mobile accessories from Tomtop and it has always been competitive prices, good quality and decent sometimes very quick delivery. Never had any trouble yet.

Ordered this on 11/28/17, did not receive until 12/28/17! Upon opening this all products inside are fake! Not one real LOL doll or accessory! Complete rip off! They offered me a 500 point refund which is $5 and I paid over $70 for this product! On their website they show the actual authentic product!

Very pleased with all my purchases from Tomtop - and I've made lots of them. Great value for money. Shipping time is variable but often speedier than you expect. I've used their customer service through email and it's excellent - very good English - very polite and efficient - they answer quickly. I have found Tomtop to be as reliable as the best of British online stores and recommend it without reservation. You can buy with confidence.

This website is scummy, like many others... they offer their users some credits for good reviews. If you see 5 stars reviews here it's because the person got paid.

Gearbest also did it in the past but I would actually rate Gearbest at 4-5 stars, unlike this garbage website.

Tomtop deserve 0 STAR.

Have been using tomtop now for over 5 years and have always found that it is... Good value for money - great selection of choices - easy to use - prompt shipping & delivery - good communications from seller - overall 10/10

This is the best virtual store I've known! Nice quality products and they have a big stock. Low prices and good service. In case of occurrence of problems employees are not hidden as in other similar shops, and really help to solve a problem. Very much I recommend.

You took the money and your useless 'world' delivery system corrupted the province (county) for the address, even after warning you about this, it went off to a non existent address in the north of Spain, we waited a further 8 weeks having given up, just receiving absurd Chinese phrases thanking us to wait!? Awful experience

I'm very disappointed with TOMTOP. I've bought a drone from them about couple weeks ago and one of the motors stopped spinning. I did some quick research and most people said that the issue probably related to a failed ESC board. I was like come on I only flew this drone few times and it just died on me. I then emailed TOMTOP support with a video clip to show them what the issue is and demanded either a replacement or a refund. Oh well I didn't get any response from them at all. I then posted a review of this drone on their site and guess what... they marked a 'failed' status on my posting. Really? That's it I'm not come back again!

Do not buy from TomTop. They don't honor their email promotions, the coupon codes mysteriously disappear from the total during checkout, and if you pay for faster shipping on batteries, then they tell you its not possible, they dont refund your money.

The customer support is worthless, not even reading the emails and messages you send or looking at pictures for proof. And then ask questions again that were answered in previous emails (that are quoted a few lines down!).

*EDIT - dont let their responses on here fool you. I've tried to work with them for over 3 weeks and now again they pretend like they want to help.

Tomtop offers an incredibly wide range of items at better than competitive price point. Most items that I have purchased offer no charge for shipping. I am so glad to have come across the Tomtop site.
You can't go wrong with Tomtop. Tim from Windsor On Canada.

I didn't received my order. I have ordered auto tuner mixer in June 2017.and it's 4 October now. They are not giving satisfied reply. It's not good and professional behaviour. Don't purchase anything from this site.

I have been buying items from this shop on a regular basis during several years and never had a problem. Every item received was just as described on their site, shipping with no any delay. What else should we expect from an overseas shop. I recommend it.

Extensive range of merchandise particularly RC/hobbies and electronics that you should order in advance. Customer service is courteous and professional though email communication is relatively slow but reliable. Opt for shipping insurance and tracking when available which is usually very reasonably priced.

It has been 11 weeks since i ordered a new telephone and it still hasn't arrived while the delivery should have been no more then 6 weeks. The only thing support has done so far is telling me to wait 5 more days.

Hi,
For Swiss post, updates info mat not timely, then pls you kindly wait for more 5-7 days
Regards
Taylor

I'm starting to become inpatient, and I'm wondering if my order will ever arrive.

Bought a phone for 200 euro, still didn't get it after a month and the only answer i got from them is pretty much "just wait please"

It was sent from germany to france btw, even stuff from china come faster

I ordered an item on 3/3/17. Two (2) months later it still hasn't arrived. My credit card was charged shortly after the order was placed. I wrote to them twice and got no reply. They are despicable thieves of the worst description and I will never deal with them again.

I ordered a product almost a year ago. As I enquired about not having received it, I was told there were issues with covid. A few months later, having not heard about Tomtop, I contacted them again. They said that their supplier had raised the price, so they would send me the item I had ordered if I paid for an additional amount. I think this type of practice is totally dishonest.

I am now struggling to get a refund from tomtop. They have been saying it's coming... and will not offer a date. Stay away from TOMTOP

Tomtop, excellent products, fast shipping. I purchased a wi-fi plug in device and it was the only one that worked correctly. I had previously returned two others to local stores before being recommended to Tomtop.

I have ordered a few items now from TomTop. I can't say quite when it was I placed my first order, but it was a few years ago and I rem, ember exactly what it was - a replacement solar powered pump for my small garden fountain. I am always interested in TomTop's emails as they sell fascinating "Gadgetry and Big Boy's Toys" that you just don't see elsewhere (although my latest purchase is a baby walker for my little granddaughter). Sometimes, delivery is a little slow but always well worth the wait!

I confirm this is my honest, unbiased and unsolicited opinion. Ian

Hi

TomTop support is unable to provide detailed information about my order shipping status, they just referred me to tracking web site which hasn't been updated for 18 days!
Shipping estimation was 7 to 15 days! The order has been placed on 26/11/2017, today is 18/12/2017
Never go back again, should be faithful to eBay, so regret