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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
I already send my order number to the customer service agent 2 days ago. Also I would like to dublicate it here * Order No.: AA18E07J0149-8HYJGS, because since that time nobody from Tomtop contacted me! Also I send them few letters on different emails and didn't get any answers as well.
Status of my order is "on hold" and I don't have any updates and I can't convince them to answer me! I'm already happy to get device in a white color! But there is no way to get in touch to Tomtop! They just ignor all my letters sent to them!
AGAIN! Don't deal with them! Realy worst customer support!
I will continue to post updates for the new customers! Hope they would be wise and would't repeat my mistake!
STAY AWAY from Tomtop.com!
Tip for consumers:
STAY AWAY from Tomtop.com!
Date of experience: May 9, 2018
Hello everyone!
I'm shocked of the work of the Tomtop customer service. I found electric scooter Xiaomi M365 Black for 380 euro on there website. I tried to rder it, but on the checkout price was 490euro. I contacted to there customer service and explained the problem. There reply was " Because the German warehouse is out of stock, the Chinese warehouse is more expensive. Because there is freight at the customs."
I answered that acording to there website information is different and there are avelliable 20 items. After that I tried white color and price wwas 380euro. So I bought the device in white. But after that I tried to order a black one again! And the price was 380 euro as well! I asked the same person from chat to change the order or if its impossible just to cancell it. After that I stayed online in chat 1 hour! Waiting for the reply, and getting automatical messages about staing on the line! After 1 hour cjat was ended from there site without any answers and resolutions!
Worst customer support I ever experienced! Don't recommend to dela with them!
If there acting like that with the people who just payed money, I can only immagine what they will do after!
AVOID! DONT DEAL WITH THEM!
Tip for consumers:
If there acting like that with the people who just payed money, I can only immagine what they will do after!
AVOID! DON'T DEAL WITH THEM!!!
Date of experience: May 7, 2018
DON'T BUY FROM THEM!
They send me the wrong product and the don't want to refound me.
NO! NO! NO!
>>> Replay to your comment:
TomTop, don't write this fake comment pretending that you care. It's not! You are a thief!
Date of experience: January 17, 2018
I bought one LiPoly charger as genuine but it was a fake. On arrival the charger not contained the genuine hologram on the back like the real thing. Tomtop advertised the item as genuine, and original.
The fake charger was cought fire one day and my room was almost burned down... I had to repaint the walls and such. So don't buy from there, cheap fake products...
Date of experience: February 14, 2017
Best online shopping site, best deals, best products, best delivery. Everything is best! When I ordered my first order, I worried about that but when it delivered in about 20days then I became my best international shopping experience (from India) Thank you, Tomtop //Don't be confuse with other negative reviews
Date of experience: August 2, 2017
Great site where to buy material at great prices, fast shipments and seriousness in communications, Great site where to buy material at great prices, fast shipping and seriousness in the communications, I bought various things on their portal and they turned out to be very efficient, I recommended the site to all my friends, my next purchase will surely make them
Date of experience: August 15, 2017
My First time shopping with Tomtop, i couldn't be-leave the saving i made and the quality of the product is fantastic. Customer services kept me informed of the progress of my order all the way to my door in the UK. I will defiantly be shopping there again. Well done TOMTOP.
Date of experience: October 5, 2019
Hello,
Thank you for giving us such a high evaluation. We will further improve our service and provide you with better cost-effective products. Here, I wish you a happy new year, all the best,
Wish you everything to be plain sailing throughout the coming year!
Sincerely,
Tomtop.com
I purchased Carote pots and pans on December 1st 2023 as a christmas gift for myself.
But this company hadn't sent me any information for 3weeks. So I had started contacting them so many times. And I finally received the items more than a month later. Didn't make Christmas or even new year. I was disappointed with the Huge delay. But more to came. The box which I received was a dirty nasty box. It didn't look like new pots and pans sent in there at all. But I still had a hope until I opened it. But My hope totally got disappeared when I opened it.
Pots and pans were put directly in the dirty box AND those items are fake but also got damaged.
There are no Carote logos on the all pans and pots. Items were Totally different as advertised.
So I've restarted contacting them about horrible items. I requested refunds but they didn't accept it for long time. But they should have refunded my money. I pushed them strongly to refund.
And they said we will accept your request but you have to return the items with tracking number and the expense is on me.
We will refund you After we received the items.
I was like what!?
There isn't any fault for my side but they said pay the postage to me. What a ridiculous company.
I've asking them why I have to pay the shipping fee. And still waiting for their response.
Stop scamming people Tomtop.
Stop selling fake items as genuine, as original
Refund us immediately.
If you don't take responsibility for this.
We will correct the people who were scammed by TOMTOP and will sue Tomtop all together.
Hope we could have solved this issue sooner
Tip for consumers:
Don’t buy anything from TOMTOP
Products used:
Purchased Carote pots and pans set
But tomtop sent me fake items
Date of experience: February 17, 2024
Dear customer,
We are sorry to hear that you were not satisfied with your shopping experience in our store. We value every customer's feedback and we will do our best to address your concerns and provide a satisfactory solution.
We understand your dissatisfaction with our after-sales service. We will carefully review our after-sales service process to ensure that our customers receive the best service possible.
In order to assist you further and address your concerns directly, we kindly ask that you get in touch with our customer service team. Please provide us with your order number or any other relevant information that could help us in resolving this issue.
Once again, we deeply regret any inconvenience you have experienced and appreciate your understanding as we work to resolve this matter. We look forward to hearing from you and making this right.
Best regards,
Tomtop Customer Service
Excellent no reservations, I would recommend TomTop to anyone. I have use TomTop many many times. They are the best. The have great products. I've purchased stuff for my Nismo GT-R, battery chargers for my ebike, parts for my PCs. The prices are sweet. Don't be disappointed check them out, there on Top of the game! -RichieRich
Tip for consumers:
Buy a few as gifts
Date of experience: June 1, 2017
Bought DJI Drone 3 SE recently for very great price
Shipping took 2 week to deliver to Ireland, which is great time in comparison to other online retailers.
Will use them in the future for online shopping
Tip for consumers:
Watch for discount and coupons
Also you can get discount if you have already TomTop points on your account
Date of experience: September 7, 2017
"Ordered a drone from these guys and the camera did not work. After 3 weeks of going back and forth with them I just quit. TERRIBLE CUSTOMER SERVICE. STAY AWAY. This is a real review most likely the other ones are paid reviews. This is what I got back after the 4th emai...
Before you return it back to us, pls you check following info;
1. Customers need to cover the return shipping cost
2. Pls you return back to us of the original package
3. We will issue repair or replacement after we receive and test
4. If confirm, then we will offer return shipping label for you
Best Regards
Ashelly"
Date of experience: January 6, 2017
Dear customer, thanks for your sincerely review and sorry for unsatisfy purchasing we brought. We will improve our service and looking forward to the next cooperation with you!
It's a bargain. For a very litlle money I got a nice and modern watch.So far It works well and the paint didn't fall.It's acurate, The Power reserve it's narrow, so I have to power it at night when I take it off... Highly recommended
Date of experience: October 8, 2017
I ordered my oneplus 5 almost 3 months ago and I was worried cause it was my first time ordering from this site, first it took them 4 days to complete the payment then it took them about 10 days to ship the phone then tracking came up 5 days later and that was okay but it never arrived at my door and they told me to go to the post office and customs office to check if it's there but my package hasn't even arrived at my country and I wrote them at least 10 emails about how I want my money back because they told me if my package is still shipping after 50 days they will return my money but they always say sorry and they always change the subject and they don't want to return the money.
Tip for consumers:
Don't ordered from tomtop!
Date of experience: November 16, 2017
Dear Jan S.
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
I ordered a smartwatch for my project on 5-Apr. I paid 20$ extra for express shipping(3-6) days delivery. Today is 27th, I haven't received my item. They are not responding to my emails. When I am tracking the order it is showing that it was handed over to airline since 12-Apr. Now the item is of no use for me. They wont refund me. They cheated me.
Date of experience: April 27, 2017
Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.
Be careful with this Store!
They do not delivery the product on time, they do not answer you after you buy the product!
The worst after saler ever!
I have two orders that I did about 70 days ago, one of them returned to the origin, and the other one there is no shipping information, and I try to get a decent answer from Tomtop, and they NEVER do!
After 2 months waiting and checking that the product will never arrive, I asked for refund, and the only return they give to me is to wait for the product! Even when I showed them the tracking information confirming that the product was returned to them!
They are not worried with the costumer! They don´t care at all if you will receive your product or not,, as long as they received your money!
Terrible Store!
Buy in anywhere else, or you you surely have serious problems in receiving your product or your refund!
Do not recommend for no one!
Tip for consumers:
DO NOT BUY FROM THEM IF YOU DON´T WANT TO TRHOW YOUR MONEY ON THE GARBAGE!
Date of experience: October 17, 2017
Dear customer,
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
I ordered an electronic product for about 660$ and tried to cancel my order beacause i read so many bad experiences from this site - i tried to call them, wrote a lot of emails and tried the live chat.
I just got in the live chat the information my product is not in stock and it will be at their warehouse in 10 days. I got this message for 4 times - after i said i want to cancel my order they startet ignoring me.
It's impossible to communicate with them so my money is gone.
It would be nice to be in china in holiday and meet These tomtop guys in real! I worked really hard for my money and they stole it.
NEVER BUY IN TOMTOP
Date of experience: November 23, 2017
Dear armin n.
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
I've made 2 purchases.
1st order. Small drone. They did not have in stock, I cancel it, but they do not cancel the whole order. I am left with some batteries that are not worth anything to me.
2nd order. I buy a drone xk x380.
Comes with the wrong battery. I send them photos,... they do not give me any solution. It's been almost 2 months.
I am very upset.
Date of experience: February 20, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
The worst experience ever. I bought a phone which stop functioning and their customer service didn´t reply at all. After having sent many many emails, they offered me a voucher od 10 USD. They refused to repair my phone even though it was still in the guarantee period. When I insisted on repairing in, they stopped replying at all. DEFINITELY NOT RECOMMENDED!
Date of experience: October 2, 2018
Dear Bara H.,
I'm sorry to bring you a bad customer experience.
About the mobile phone, we have a one-year warranty period, there is a problem during the warranty period, the customer contact us, we will do our best to solve the problem, except for human damage, we can repair or compensate the maintenance cost during the warranty period, if Please provide order information during the repair period of your product. I will contact you after processing the order and handle the problem for you.
This is the warranty policy of our website, you can check the specific information.
https://www.tomtop.com/help/return-policy-guarantees.html
Best regards,
Adene
The XK X300F drone took for ever to arrive. 2 props came off first lift off. The camera and monitor never worked, upon further inspection it's not even the xk monitor. The reviews below warn about sending it back they will keep your drone and you"ll never hear back from them. This is common practice from these crooks. BOYCOTT TOPTOM
Date of experience: July 3, 2018
Terrible. Ordered H Board for son for Christmas stayed in pending status for over 10 days and shows as Shipped today 12/23/15... I paid extra for shipping because it was a gift. It is impossible to find contact number (on purpose) and no body responds to emails. I asked for a refund 5 days ago and they have shipped it anyway. DO NOT SHOP HERE.
**** Update 12/29/15**** Still have not been contacted back by company. Still have not received HBoard. Went to tracking number they gave me and it is not a real tracking number. Luckily, I paid through paypal. I contacted them and they are refunding my money. ONCE AGAIN DO NO SHOP HERE WWW.TOMTOP.COM
Date of experience: December 23, 2015
I ordered a garden tester product 6 weeks ago and cannot get any answers from this idiot company......no product, no refund, no contact detail or traceability of my goods.
dont touch them as THEY ARE A RIP OFF !!!!!!!!!
Date of experience: July 11, 2017
Hi， your goods will arrival within the next 15 days, pls kindly wait with patience.
If nothing arrival until then, pls let me know we will issue resend or refund as you wish.
On 02/24/18 I received my order below and it was so shocking to see the poor quality of the fake LOl surprise dolls, my daughter that was waiting for those dolls for 3 weeks started to open the dolls and she found out the scam of products you sell.
I order 4 LoL surprise dolls series 3 confetti pop
None of those were confetti pop, those regular ball and smaller than the original and no confetti pop plus the quality of the dolls was was very bad.
The dolls dont change colors, dont have any caracteristics or the original dolls and were badly painted. And just to make it even worse, 3 out of the 4 dolls were exactly the same.
My daughter is very sad about the products you TOMTOP sell and my self very disappointed from buying from this fake company.
Date of experience: March 1, 2018
Dear Miguel R，
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you a solution as soon as i can.
Thank you very much for your patience and looking forward to see your positive reply.
Tomtop.com
I placed a drone order April 9th. After 6 weeks, I asked where my order was. Was told to wait another 2 weeks. Still no product. They offered a refund or they would resend. When I asked if they had resent, I am told they will send "asap". Will not tell me if or when they will resend. First and last time I will order from TomTop.
Update June 5- I finally got an answer to when they will resend. TomTop support is now saying my order is under "financial inspection"
This company is completely dishonest and unethical. Do NOT order from them.
Date of experience: June 5, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help you on this issue.
Ordered two sets of suitcases from TOMTOP which they delivered to the wrong address and now refuse to refund me.
I have paid for these suitcases but they don't care as they have the money. DO NOT BUY from Tomtop. Awful customer service.
Date of experience: April 25, 2019
Dear Jeff K，
I'm sorry to bring you a bad customer experience. Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Looking forward to your quick reply.
Best regards,
Tomtop.com
The service, all the commitment of the team of tomtop, all the attention they gave me, I can only say that it is the best store I have ever bought,
The company meets the deadlines and sends the products in a safe and well monitored way
Date of experience: November 24, 2017
I have Received the bracelet B15P, order number AN17C15F4938-YEB1L0.
About 3 weeks it is worked well. But yesterday it was stopped working and it cannot be turned on. The screen is constantly black, not responding to the button, not charging. The bracelet is not dropped, no water enters.
I have sent messages and e-mail to TOMTOP. No answers now.
Very disappointed and upset with such attitude.
Date of experience: May 16, 2017
Hi, i have sent email to you, pls reply.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear ehi e，
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you a solution as soon as i can.
Thank you very much for your patience and looking forward to see your positive reply.
Tomtop.com