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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
I ordered a ring for my sister and they couldn't delivered it even after 45 days passed. I asked for the money refund or send my package again, But they keep sending me the link of my purchase. So far very bad experience with Tomtop.com,
Order number: CN17I05F3904-UJ2IUI
Order date: 2017-09-05
Date of experience: October 20, 2017
I bought a drone and a beamer in that shop and had two questions to the support. The support answered within few hours, so the support is quick, friendly and effective. The shippment was safe and properly packed and needed abotu three weeks to germany.
The payment was easy (PayPal) and the quality of the products was good.
Everything was really good with TomTop!
Date of experience: February 17, 2017
Sending was ok. The product too but it wasn't appropriate for my using. So I decided to return it. Oh my god! 2 months later I didn't received my refund yet! They don't answer me anymore! I have proof they received it but they tell me they don't have it! At the beginning for the return it needed 10 emails to have the adress for return! It's a shame!
Date of experience: October 4, 2017
Dear customer,
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you the latest shipping information or do something needful to push the carrier to deliver the goods sooner.
Thank you very much for your patience and lookinf forwar to see your prompt reply.
Tomtop.com
Only bought one item from them, it had already been opened and was obviously not designed for the purpose advertised (12v car adaptor that didn't come close to fitting in the 12v socket), they offered a very low partial refund, I refused, they offered more, I refused, they offered more at which point I accepted after reading a large number of other reviews detailing situations similar to mine, they still only offered roughly 20% of what I had paid in the first place.
Date of experience: November 1, 2015
Bought a battery charger on 12.07.2014. Over eBay from their seller named ttmallzone365. They are stalling me with delivery since then.
First they said item is stopped on my customs office for a check - I contacted customs office - there was no shipment.
I was so naive to request them to resend item again instead of refund.
In the meanwhile eBay Money back guarantee period is out. It's been more than 3 months since the transaction - item is not delivered - basically THEY STOLE 30$ from me.
TOMTOP is ignoring any type of communication, eBay message and direct email (did not try to call them because I don't think it's even a real phone number).
THIS WAS A WORST TRANSACTION EVER!
Hope in future there will be a global law against these kind of fraud/stealing/cheating companies to protect small buyers.
Date of experience: October 27, 2014
Ordered Whoop Drone propeller from TOMTOP. Received the order within time also they were cheaper than those listed on other sites, and order was shipped within a day. 10/10, would order more...
Date of experience: October 4, 2017
Bought a 3D printer which was never delivered. TomTop points to DHL for delivery, DHL points to TomTop.
Conclusion: Money gone and no 3D Printer.
Never buy here!
Tip for consumers:
Never buy here... ever!
Products used:
None because the products never arrived!
Date of experience: March 21, 2023
This company will no answer you emails or track your order this is a horrible company to order from take your money and go somewhere else I have been waiting a month for a Christmas present still not here will have to spend extra money now Stsy away from this company
Date of experience: December 21, 2015
Hi,
My order # is AN17A03N4722-YQM5DS. I paid for priority shipping and this item is STILL processing after 10 days! Either deliver it at time you promised to or please cancel it. I've sent you several emails and they bounce back.
Date of experience: January 10, 2017
We sent you private message for safety, pls check out, thank you!
Trust worthy and value for money products or guaranteed refund.
Though I got a faulty product once, after sales refunded me the full amount upon claim as per the terms.
Date of experience: July 31, 2017
Dear customer, i just checked your email and only found some pictures attached at them, according to the reviews above, it's hard to show the problem clearly by pictures only therefore please kindly ensure videos attached at the next email(if the video is too big to uploading, youtube link is ok either).
What you want to know about the product market, but it is very good for a sale with credit card and without shipping too much beyond the tracking code without possibility of screening in Brazil.
Date of experience: August 23, 2017
Excellent service and superb delivery. Compared to other international sites they only took like 15 days to get my shipment delivered. Packaging was great too.
10/10 would buy again.
Date of experience: August 24, 2017
Very good shop, fast shipping and nice service. Only original products in nice prices.
Customers may track their parcel on special website. For me awesome!
Date of experience: August 23, 2017
My product never arrived. The response of support was "there's no tracking in the shipment, you must check on your postal office" This site sucks so much!
Date of experience: September 8, 2017
Dear customer, please your order is still in shipping, but it's very close to you now, expected to reach the destination and deliver to custom in the next 25 days.
Very fast shipping and prices are fair and at times cheaper than other websites. Look out for the frequent discounts they post on their facebook page.
Date of experience: September 6, 2017
101% satisfaction good quality easy to communicate, shipping free or low price, many new products never see before, will visit store every weeks for new arrivals
Date of experience: September 10, 2017
Experienced purchasing at tomtop brilliantly most reliable website feel easy when buy a product just order, pay and relaxed take pillow under your neck and within few days you will have your purchase
Date of experience: September 16, 2017
Good store, I liked!
The most important thing - a great technical support. Managers quickly explain everything if there are questions.
I will order more!
Date of experience: October 29, 2016
Thanks for your support, we will provide better products and service with buyers.
Best regards
Customer service from tomtop.com
Lots of great and unique products at fantastic prices. Love to shop here! Huge selection with very low prices. I can find practically anything I'm looking for!
Date of experience: April 24, 2017
Received car radio completely smashed in shipping due to poor packaging/ they refused to fix/ repair / refund / horrible customer service - wasted money and all I have is a paperweight
Date of experience: December 10, 2016
Sorry for unsatisfy purchasing we brought, Would you pls give me your order number and email, and take photo and vedio of smash?
If the status is true, we will refund you
Great prices on quality merchandise. Quick shipment and delivery. My go to wholesaler here on out. Products came just as described no bait n switch like others.
Date of experience: September 16, 2017
Never had a problem one ordering up merchandise from Tomtop, easy, never any snags, on time, product always in tact and working the way it should. Would not hesitate to order from them again.
Date of experience: October 12, 2017
Tomtop is a great website for online ordering, I have only the best experience with orders from this site, prices are also very low. Recommend for everyone
Date of experience: October 10, 2017
I have been buying items from this shop and never had a problem. Every item received was just as described on the site, without any delay. What else should we expect from an e-shop. I recommend it.
Date of experience: October 3, 2017
No tracking information... is it just me or does anyone else has this kind of problem as well... I've spend $340... I hope it will arrive... please reply
Date of experience: October 25, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear Babar Khan,
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
We have sent a email to babarmz@gmail.com to offer the order details, please kindly check your email inbox and reply to us as soon as possible.
We hope you will receive the parcel soon.
Tomtop.com