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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
I bought an IP Camera what is not working, Sent aboud 25 emails, 3 times a video but they just doing nothing.
They ask if someone of my family can fix it.
God deam Thiefs-Criminals.
Thanks TomTop, Thanks Steven, Thanks Mary, Thanks Yvonne and thanks Yeri.
Thanks for doing nothing and just trie to fu** me up!
PS, Yes I feel angry a bit!
Date of experience: November 9, 2017
After chasing my order (and ignoring my Emails) for 3 months they finally replied that order was returned to them a month earlier. They offerred to refund or resupply order. I asked for refund which never happened. Now chasing Pay Pal for refund. YOU HAVE BEEN WARNED!
Date of experience: January 24, 2017
I purchased a kayak cover to fit my 12 kayak & 3 feet short. Sent pictures and asked for refund & final offer from them was 1/2 price back for something misrepresented & of absolutely no use. Cheap garbage anyway. I would have rated a zero but not an option. I STRONGLYADVISE YOU STAY AWAY FROM THESE rip off people. VERY BAD! Extremely uncooperative and not helpful customer service.
Date of experience: April 6, 2018
Dear Bruce W,
I'm sorry to bring you a bad customer experience.
I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
Looking forward to your quick reply.
Best regards,
Yeri
I order a product in 5/7/17. I got track no RL*******CH this is showing unknown destination from 1 month. I got a mail for my complaint that "your product is in your place and talk from your local post office". They asked for track no and I show the given track no RL*******CH. They said that track no is not working.
So please provide me working track. My order number is CA17G07G5506-WN65DN. Plz provide working track number.
Date of experience: August 8, 2017
Dear customer, your order will reach the destination and you will get delivery very soon, please wait with patience and keep in touch with your local post.
One of my favourite internet stores. Made about dozen orders and all are completed succesfully. The goods are high quality, shipping is fast, support service is professionals! I recommend.
Date of experience: September 24, 2017
The worst tech support I've seen in stores in the Internet, more than two weeks and I'll wait my item purchased from warehouse Spain and i paid more for shipping it to arrive within 3-5 days, and so far I have not received anything since more than two weeks, i wrote more than 5 letters to support in Email, but unfortunately there is no response, more than 7 times I went to the chat site TomTop and when I'm just asking them to tell me (wait a few days), then end the chat without any help At last had contact in the chat told me there are logistical error and needs time to investigate and shut down chat rooms, knowing I have a tracking number, but i do not know where I put the tracking number, unfortunately, very poor company in technical support with customers and not have the sincerity with the customer.
Date of experience: February 22, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
They are still emailing me, trying to get me to remove to modify my review. Too bad - this is what happens when you treat customers badly.
And now, they just keep lying and keep getting caught.
During the purchase, they lied that "they are pushing the factory to hurry on production". Total BS. Now, they are lying that the item is no longer available.
LOL - I have personally spoken with Mastech - a very large company with 30 offices worldwide. The MS6514 is NOT DISCONTINUED in any way.
Now they are also trying to BRIBE ME WITH POINTS. First 200 points, and now 300 points. Basically 100 points = $1 - but only applied up to 30% discount against a purchase.
Oh yeah AS IF I WOULD EVER GIVE YOU ANOTHER CHANCE!
LOL!
Date of experience: January 22, 2019
Fortunately, I used Paypal. I ordered a digital thermometer. After a week, the status was still "in processing" (should have been shipped within 72 hours).
I finally got them to respond and it was total BS - "we are urging the factory to push them out" and asked for 5 more days.
I immediately opened a ticket w/ Paypal and emailed all the Tomtop contacts for a cancellation. Their first response was "hey give us more time why don't you"? Totally unprofessional.
NEVER NEVER NEVER BUY FROM THEM!
Date of experience: January 10, 2019
This site is our favorite site for RC vehicles. There is. I better combination of cheap price, quality items, and decently fast shipping. The items are always as described.
Date of experience: August 13, 2017
Tomtop is one of the best online stores I found. They take care of their customers, they back-up your payments and provide good tracking info. I recommend this site!
Date of experience: August 13, 2017
Have purchased some number of items from them. One item arrived damaged in the mail and they replaced the entire item for free. Will continue to shop with them.
Date of experience: December 2, 2015
Good place for shop.
Quick and prompt answers.
Some delay on sending, but it's OK since a live in Brazil and they are on China.
Good shopping experience overall.
Date of experience: September 23, 2017
I love Tomtop! Millions of fun items here and free shipping to Canada! I have bought more than 10 items so far, every time no issues and fast delivery!
Date of experience: April 21, 2017
Order item through one of their over 20 eBay accounts, never received item, after a month of promising to send it out. Again refunds are hard to come by.
Date of experience: March 8, 2016
All good, just that the package arrived a little crushed and the shipping is the subject of my post office that takes too long. But everything would be perfect.
Date of experience: October 16, 2017
Company has taken my money via paypal and now will not respond to any email/chat. No reference email confirming order and no way of contacting them. Avoid this company!
Date of experience: March 31, 2017
Hi, pls let me know your order number and Email address, i will help you to solve this problem..
Tomtop.com Is a Fraud. Still waiting on my merch. I am even having a hard time locating a customer service number. I hate companies like this. You've been warned
Date of experience: October 25, 2018
Dear Brits K，
I am sorry to bring you an unsatisfactory experience. Regarding your product has not been received, our tomtop has an after-sales service team.
For any questions, you can contact with us as below:
*Email: support@tomtop.com
*Tel: +1 (415) 800-3710
*Facebook Messenger: //www.messenger. Com/t/tomtopfans
Now that I have seen your comment, you can provide your order number or email address, I will follow up and solve the problem for you.
Best regards,
Adene
DO NOT EVEN CONSIDER BUYING ANYTHING FROM TOMTOP. I ordered a Hoverboard on Dec 5 for Xmas, and it still has not arrived. They immediately took my money and there is no tracking information at all on the item on their site, nor any indication it has shipped. They are not responding to any of my emails, and there is not way to contact them by phone unless you call China directly. HUGE SCAM SHOP, STAY AWAY! THIEVES!
Date of experience: January 17, 2016
Hy my name is Zaheer. I am from Pakistan many days ago i can see a tomtop app on play store and i can download and use it i can see its deals its owesome these deals have really discounts then i order a 4k Camera on it this camera arrived at my home just 20 days its shipping too fast and also free or costless therefor i can use tomtop and i love it
Date of experience: September 21, 2017
I ordered the Multifunction Delay Time Relay Module (Timing Switch Control), I used this timer to control when my air compressor will automatically bleed the airtank, worked like a charm, and hey, for the price, you just can't go wrong.
Date of experience: May 23, 2017
Its a perfect shop. High qualitity products and fast shipping. Good prices and customers friendly. I will buy again here.
Products used:
aqara smoke detector
Date of experience: August 10, 2023
The USB 3.1 Type-C to Mini DisplayPort MDP Mini DP cable I ordered was fine, but there is no way to unsubscribe from their mailing list. They continue to send almost daily advertisements. I used their contact information on their site to request my address to be removed, and it goes nowhere. No response ever! DO NOT ORDER FROM THIS COMPANY if you do not want eternal spam!
Date of experience: February 28, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and i will help to resolve this matter.
I've always like to buy to them, if it's the first time with them is the best thing you can do, all I have bought comes in bery good conditions and works so well!
Date of experience: June 20, 2018
I use Tomtop for purchasing smartphones, tablet and accessories for me, my family and my firends. I always had a good purchasing experience with them and a fast delivery worry-free. Same good experence if you buy items in their chinese warehouse or in their european wharehouses
Date of experience: November 7, 2016
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear Joël
Thank you very much for placing your order with tomtop.
As your review mentioned, the item you received is not functioned properly,
Please kindly ship it back, we will test it carefully and supply you a solution as soon as we can.
Please be easy, you will have a workable goods in perfect condition eventually. Looking forward to see your prompt reply.
Tomtop.com