- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Serious seller, fast shipping, very good prices!
Perfect!
Reliable!
Recommended!
Is the best web seller. There are so many things to choose from and the price is great.
Date of experience: May 22, 2017
There service is top notch and responsive all products arrived on time nicely wrapped and lets not forget about the low cost. And free shipping to the us
Date of experience: June 22, 2017
Tomtop.com is great!
Consistently offering the best prices for consumer electronic items. Flash deals, presale and clearance sales are places I regularly check for good deals.
Date of experience: September 12, 2017
Hi!
I can only recommend everyone!
One of the best webshops!
Delivery accurate!
The price is always consistent with the description!
I'm happy to buy them!
Date of experience: October 10, 2017
It was warm and friendly process of purchasing any items. Process was quick and easy. I found the goods are also delivered in time and in perfect condition
Thanks Tom Top
Date of experience: November 13, 2018
I bought an item from Tomtop that did not work properly. After I sent them a video proof they did not respond to my e-mails any more. Fortunately I paid via Paypal and they refunded me.
Date of experience: April 11, 2017
I WOULD DO HERE HERE PURCHASING ALWAYS! I made 6 orders. Any order for an amount in excess of $ 500. Everything agrees, high quality merchandise, very good seller, fast shipment.
Contact seller very nice - always.
Date of experience: June 1, 2017
I have made an order on the 1st of June and paid extra for express delivery and still have not received can you tell me where it is? I have emailed but have had no reply
Date of experience: June 8, 2017
Tracking number: EQ307687975SG
Tracking link: http://www.17track.net/zh-cn/track?nums=EQ307687975SG&fc=0
Estimated date of arrival: June 17th
Publié il y a 6 minutes
From France
Hi,
I'm french TOMTOP customer. When I first time bought on TOMTOP I thought i was a joke. Very low prices, good products and deleveries all over the world. But I decided ti try. What a good surprise when I quichly received my boughts. It's been quick and perfectly working. You can be be sure to be fully satisfied with TOMTOP.
A french guy
Date of experience: April 23, 2017
Buying a mobile from you was the worst experience ever, the phone stopped working after a month, I returned it to you and after I didn't hear anything about it, I tried contacting support for more than 14 times, they respond for the first time and after they don't respond, and they don't give a real solution, after they send me the old tracking number used when I purchased the phone in the first time, to act just that they send the phone but it was wrong, so I think that I lost my money and the phone.
Date of experience: December 24, 2018
Do not buy from TomTop. They are fraud.
I ordered WLToys q696 quadcopter in August 2017. They sent me a damaged product.At first, their technicians diagnosed that the problem is of the battery.
They did not send the new battery because they cannot ship just a battery to Australia. I bought a new battery for AUD36 and they refunded AUD30 for the battery.The copter still did not work with the new battery, because the quadcopter was faulty (See teh attached video). Now they are telling me to take AUD50 and get it repaired. Why should I do that? And who will repair in AUD50. When I said I do not want this product and I want a full refund, they stopped replying me. (Its been 3 weeks now, I haven't had any reply).
Does anyone know which Chinese authority to contact for fraudulent services?
Date of experience: September 6, 2017
This company, TomTop, will not reply to emails about missing parts that should be in an order and don't care about trying to solve the problem as how to receive these parts,
Tip for consumers:
Don't buy from TomTop, beware you will wast your money
Date of experience: July 23, 2017
Hello my dear customer, we always checking parcel to ensure everything are put in the parcel according to the parking list before shipment. I am really sad to hear about this, pls let me know your order number and email address, i will looking into this case and provide you an satisfactory solution.
I have ordered a drone that didn't arrived but after sixty days they have returned the money. There was a very difficult time for the postal services. I do not blame them.
Date of experience: February 14, 2017
Product description was correct, in my case the delivery to France was fast only 10 days.
I highly recommend this seller and I will surely make my future purchases on this site.
Date of experience: April 11, 2017
On some of the products the prices are cheaper than any other web online, The product arrived on time and it works great!
Also satisfied with the speed they handled my order.
Date of experience: November 16, 2015
All of the items I received were open box, scratched, or defective.
This company sells factory customer returns or reject.
I would not recommend buying from them. Read all the web review...
Date of experience: May 26, 2015
I will never buy any products Here. Never Again.
I ask the staff via live chat to refund product (It is FAKE PRODUCT), and she just told me to just wait the products patiently, and kept saying 'NO'.
Tom Top should make 'Order Cancel' botton on their website, and prepare refund policy, and educate their customer service staff. Also they MUST know that the products they're selling are fake things. (LoL Sruprise dolls)
All the servicies are bad, and their staff was so rude to the customer.
Date of experience: March 4, 2018
Dear Bad B，
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you a solution as soon as i can.
Thank you very much for your patience and looking forward to see your positive reply.
Tomtop.com
I've bought on sale a 3d printer at too good to be true price but they dont ship it because my shipping address is too long! They ask me to shorten the address to few characters! Never happend to me before on any website! They want me to shorten the address so it became obscurely so item they will send will not arrive at me. So they will have excuse to stole my money.
So many many people have problems with them why the heck PAYPAL is still working with them!?
THEY ARE OBVIOUS SCAMMERS!
Date of experience: June 26, 2020
Dear Peter,
Thanks for your order and we are sorry for all the inconvenienced.
The DHL system has restrictions on the length of the address. If the address is too long, it cannot be recognized by the logistics system.
We hope you could understand.
Due to that we can not know well the details of your order. Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Tomtop.com
Tomtop is the worst company to buy, for example a Drone! I´m from Brazil! I bought a DJI Mavic Pro Fly More Combo there! 1 month after the purchase, I was trying to turn on the drone, but it NEVER worked! The Remote Controller came not working! Now, I had to send everything to China (very expensive post) to they decide what happened! I will never buy anything from TomTop! And I will wait a NEW DRONE or REFUND! It was very very very expensive to not work!
Date of experience: September 24, 2017
Dear customer,
Thank you very much for placing your order at tomtop.
As your review mentioned, the item you received is not functioned properly,
Please kindly ship it back.
We will test it carefully and supply you a solution as soon as we can.
Please be easy, you will have a workable drone in pervect conditions at last.
Looking forward to see your prompt reply.
I think they are crossing the Bering Strait as i write this
Feb 04,2017
03:13 pm
Arrival at Destination Post (Country: CA)China Post
Dec 20,2016
10:49 am
Despatched to overseas (Country code: CA)China Post
This is about the shipping, not a review of the cellphone
Date of experience: February 22, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
I was taken care of by Emma and my problem was solved. I'm very happy for the service.
Get canceling a purchase quickly and the store promised me a refund in 2 to 5 business days.
Date of experience: June 29, 2017
I bought an 3 scooters and payed 1379$ because there website says that item is in stock and shipment takes 3-5 business days. Also in order I added a comment that I buy it only if its in stock. After 2 days of waiting they didn't provide me any track number and I contacted there customer service. They said me that its out of stock and offered me two options: to get refund or to wait when it will be avaliable. Last 3 days each day I am sending them letter that I don't want to wait and want to get a refund. And they ignor my desire to get a refund and all the time just replying that they will send it when it will be avaliable.
Now I opened a disput in paypal and have to wait a month to get moneyback.
https://www.tomtop.com is real liars! Never deal with them! Timewasters! Avoid!
Tip for consumers:
AVOID! NEVER DEAT WITH THEM!
Date of experience: August 11, 2018
Please think carefully before buying any electronics from TomTop. This has been my experience. I purchased a 3 axis gimbal for my GoPro Hero 5 when I mountain bike. I purchased from the TomTop site have reading reviews and watching some YouTube demos (who also recommend purchasing from TomTop. The price was very good $220.00. It arrived in about 10 days, but didn't work out of the box. After many back and forth e-mails about things that might fix it, I elected to send it back for a refund. But I was told that I would have to pay shipping. Turns out I had to return it to China and DHL charged me $100 US plus $7 for insurance. Well I figured, at least I'll get back a little over $100. So shipped it off, and then today I got a call from DHL saying the package was in China, but it would cost another $49 US in taxes and fees to get it into the country. At that point I through up my hands and said "send it back" I'm not going to pay anymore. So now I'm out a total of $327, which is about what the GoPro gimbal costs. Lesson learned. Great cheap prices on TomTop, but only if everything works and you don't need support or returns.
Date of experience: October 23, 2017
Dear Craig C.
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
We hope you will receive the parcel soon.
Tomtop.com
2 weeks after payment still order was processing, i had to ask for refund, because i don´t wan´t to pay for a product that can´t send, altought is advertised in stock.
Date of experience: September 19, 2017
Dear Buta N.,
I am very sorry to see this reviews.
Please is there any possible to update me your order number and email address?
So that i can check the details and supply you the latest shipping information or do something needful to push the carrier to deliver the goods sooner.
Thank you very much for your patience and lookinf forwar to see your prompt reply. Tomtop.com
Very happy. I made my first purchase, new battery and charger kit for my video light. It was low priced, it arrived quickly, it was exactly as described and it worked perfectly.
Date of experience: July 1, 2019
Thank you for giving us such a high evaluation. We will further improve our service and provide you with better cost-effective products. Here, I wish you a happy new year, all the best,
Wish you everything to be plain sailing throughout the coming year!
Sincerely,
Tomtop.com
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Hi, pls let me know your order number and Email address, i will help you to solve this problem..