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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Don't buy anything from there!
I ordered and paid telephone on 2017-05-26 06:05:53, on 05/26/2017 4:16 PM was status changed to Dispatched. But i still don't have recieved the package!
Date of experience: June 22, 2017
I bought several items from Tomtop, all of them arrived without problems. Even a couple of them very very cheap I do not expect to get them (RC helicopter and a Wif irepeater)
I'm confident to buy again at Tomtop
Date of experience: September 28, 2017
I bought a drone Hubsan H501s the product arrived super fast, everything came as agreed, I'm already arranging the purchase of another model.
Thanks to TomTop
Date of experience: August 20, 2017
TOMTOP is brilliant for its many reasons. I find the TOMTOP website easy to navigate and find the items I want. Once purchased the checkout is fast & easy.
I am a repeat customer of TOMTOP's and will continue to buy from them. With Christmas almost here I know I can count on TOMTOP for fast dispatch and top quality packaging.
Date of experience: November 20, 2015
TOMTOP is like a drug and I need to seek treatment. I have been shopping with TOMTOP since may 2017 and I'm hooked! They have the best prices on drones and remote control helicopters and planes I have ever seen. They blow my local hobby store out of the water! THANKS TOMTOP! YOU GUYS ROCK! RULON W.
Date of experience: June 8, 2017
I really wish I had read the reviews for tomtop before using their site as I would have found out how sketchy this company really is! I ordered something from them a week and half ago through paypal and I am now here with my money gone and nothing to show for it. After making the order paypal immediately sent through confirmation of my purchase however I never received an email from tomtop themselves. I did find this weird however I didn't think too much of it. 6 days after making my order I then started to worry that it hadn't arrived (as it needed to be here before christmas) and baring in mind the delivery I had paid for was 4-6 days. So I then tried to go on their site and track my order. However when I tried to sign in it just kept saying that I didn't have an account (which I do because I made one when I ordered my item!), and not only that but apparently my email address doesn't even exist?! I then tried to call them to sort it out and all they try and do is say that it can't have been their company that I used! Not only that however the woman I was speaking to told me to wait a minute while she tried to find my order and then hung up on me instead. I cannot believe how sketchy and useless this company is and clearly they are only after your money. I'm just glad I checked out using paypal meaning I have proof of my order. DON'T USE THIS COMPANY! It's all a scam and now I am without my money and without anything to show for it! Please don't make the same mistakes I did!
Date of experience: December 20, 2016
Dear customer, thanks for your sincerely review and sorry for unsatisfy purchasing we brought. Would you pls give me your order number and email? We will check it for you, if you have not received your good.
Sorry again
It is xmas day and I'm very disappointed i bought a hovard board for my dauther from top Tom I ordered black and they shipped a red one I don't think that is right i will never buy nothing from them again
Date of experience: December 25, 2015
I really like the site promotions. Congratulations! The website offers are very attractive.
The only caveat i make is the delay in delivering the order. It takes an average of 60 days to arrive.
Date of experience: August 29, 2017
I bought there about 20-30 items, all were send with track and i got what i expected. So - all is fine.
If you dont want problems with your parcel - you have to choice tomtop
Date of experience: October 27, 2016
Thanks for your support, we will provide better products and service with buyers.
Best regards
Customer service from tomtop.com
I have been ordering goods from Tomtop for quite a while and they have proved to be a very reliable vending platform in terms of delivery and quality of service. I highly recommend them!
Date of experience: September 21, 2017
A good experience. In my last purchase I had a problem due to stock breach, and after speaking with the support, everything was solved in a satisfactory and fast way. To date, zero problems.
Date of experience: October 1, 2017
Acquired in this store smart charger. Includes full, service was moderately fast. If the store will provide a good offer, I am ready to buy again. Will use the service again for future assignments.
Date of experience: July 24, 2016
Hello, i have ordered x 92 tv box and i am not able to track my order. My order number is AN17E10R2743-9ZINTB with Track number: RH*******TR. Plz update tracking status. How many shipping days it takes to reach India?
My mail id: *******@gmail.com
Date of experience: May 18, 2017
Hi, i've emailed you the updated status of your order, pls check your mail inbox.
Payment TOMTOP ORDER BN17E12L1120-SPJG9X Overweight
Check your email? I send u email. No respon? Bad company.
I pay with paypal $6 to *******@tomtop.com from *******@gmail.com
So. Send me this order now.
Dont hold my order.
Immediately send.
No more excuses.
Finally, i buy more expensive from other places.
Date of experience: May 17, 2017
I am very sorry, we fond that it's overweight, if you are not agree to pay for the extra fee, we will refund.
I didn't get my package as well. Also, I didn't even get any replies from online chatting. Beside, I mailed them at least 10 times. Still, at all. It is all the time offline and no response.
Date of experience: February 11, 2017
Only buy if the price is so low that you get over a full lost!
Not reliable and a terrible support.
They offer $3 and $5 Vouchercodes for 5-Star-Reviews and the best is they even don't pay!
Date of experience: February 14, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
My first order from TomTop but never received parcel. TomTop said the parcel was at the custom and told me to wait, Contacted the shipping company and they told me to contact TomTop because they haven't got any parcel from them. Got refund from PayPal but lost $70 because of the exchange.
Order No.: AA17F24O1838-ZGZQ1K
Date of experience: August 28, 2017
Dear customer, i sincerely apologize for this case, we will fix this problem as soon as we can and do our best to ensure all the customer will get delivery on time.
On Sunday i ordered a Vernee Apollo Lite Smartphone, ordered nº AN16L05B3236-T9733Y as i saw it could be paid for through PayPal and that it would be dispatched from a warehouse here in Spain. I paid extra for fast delivery.
This morning I received/signed for a small package. I opened it a saw a cheap electronic thermometer. - strange I didn't order that!. I googled a number on the packet (P1477B-EU)and my phone appeared. I hope this is just an honest mistake maybe I should have looked at a review site like this before buying. Just as well I paid through Paypal who have reassured me that I'll have my phone or money (but not until the 18th). Tomtop have not responded to my mails
Date of experience: December 7, 2016
Dear Customer,
Sorry for the inconvenience we may have brought.
We just checked your order number, the parcel is on the way.
Would you please kindly wait for it?
If you have any question, please contact us by sending email to support@tomtop.com of the problem, then we will check and give you a solution.
Thanks.
Best regards
Customer service from tomtop.com
Tomtop is a scam company they take your money and don't give you what you order I order a Segway from them on nov 24 and they never shipped it they only make a shipping label never shipped my order out I had to make a claim thro PayPal but that doesn't help my child's Christmas morning she was really upset cause she didn't get the one thing she really wanted for Christmas somebody needs to shuts this company down so they will stop screwing people
Date of experience: December 18, 2015
I have bought a number of items from Tomtop and always found them to be great value and equal to anything offered on thevHigh St.
Any issues I've had have always been quickly rectified
Date of experience: August 16, 2017
I will not buy anything from this site again because i bought a camera in november and i am still waiting for it. I already write several email and they respond only if my adress is write.
Thanks
Date of experience: February 18, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
I purchased the Syma X8G drone from Amazon, TomTop was the vendor to supply the product. The Syma product malfunctioned after about 2 weeks of use, TomTop replaced with a new unit... that is great customer service
GM
Date of experience: March 31, 2017
I have purchased several items and have had no issues with either the product or shipping. As a buyer you as a person have to choose wisely as we know all things for sale aren't what they seem.
Date of experience: June 27, 2017
I recommend Tomtop 100%. The answers to doubts are fast and effective always defediendo the client. Products of good quality. Excellent packaging
Of trust
Date of experience: September 29, 2017
I have ordered back in 04/10/17 still have not received my order I have been trying to get in touch by messaging emailing and calling the number and all I get is all our representatives are busy at the moment your call n us important to us leave your order number the reason of the call and we will resolve the issue as soon as possible THAT IS BS because I have called continually last evening the same message, and again today May 18/17. I am pissed pissed pissed and angry and frustrated. I want a full REFUND AS I DID GO THROUGH PAYPAL.
KIM BRUNT
Date of experience: May 18, 2017
Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.