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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Site tomtop new site is easy to use and a competitor to many of the site Here's the features that not only in this beautiful location available.
1. is stored for shipment, such as the selection:
China Warehouse
United States Warehouse
United Kingdom Warehouse
Italy Warehouse
Germany Warehouse
France Warehouse
Australia Warehouse
Spain Warehouse
Russia Warehouse
1. Beautiful and varied and cheap goods
3 browse the site very easy
Date of experience: February 14, 2017
I have purchased quite a few items in the last 2 months and must say that the prices are great!. Have not had a item shipped to me that wasn't as stated. Good company to buy from.
Date of experience: April 18, 2017
The best is the price. Fast shipment with tracking number. If you have any problem they try to help you and they answer very fast.
Big variety of products.
Date of experience: September 2, 2017
Excellent products. Great communications. Fast shipping tracked shipping. I have bought a lot of things in the past and i will continue to buy in the future. Reasonable prices.
Date of experience: September 21, 2017
Everything I buy comes quickly and without damage. Very safe. Please enter at least 100 characters.the products arrive in Brazil and are in excellent condition. I am very satisfied.
Date of experience: September 19, 2017
Ya, I got my refund back. Thanks tom top for good service. Little disappointed that i could no could not received that item, any how thanks you very much.
Date of experience: September 19, 2017
Good Price, rapid shipping.
I first buy a Xiaomi My plant. I received the chinese version which is unusable outside China.:-(
My second invoice was a very good deal.
Date of experience: September 17, 2017
I am STILL waiting for my GPS.
Tomtop claims 15-25 business days when I purchased it on the 5th of August!
When I contacted Tomtop about where the heck is my GPS I was simply "Please continue to wait"
Completely unacceptable.
Date of experience: October 22, 2017
Dear Rob
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
A very good company with great prices. Keep up the good work.
They have warehouses in every continent and this is great.
Will buy for them again and again!
Date of experience: December 21, 2017
This navigation device is not working out the box, instructions are of no use at all. Does not have navigation software loaded, or any of the other applications either!
Date of experience: July 12, 2017
Hi, pls kindly send some photos and videos to us showing this problem for checking first.
Great support and quick dispatch. All products I've bought were 100% like in the description. Deffinitelly will go back to the online shopping in TOMTOP.
Date of experience: August 26, 2017
I ordered this for my wife for Valentines Day, everything was great except I paid for express shipping via DHL which stated Guaranteed delivery in 7 to 10 business days and I never received my item until 18 Business Days and was refused a discount on my shipping.
Date of experience: February 20, 2016
Over 2 weeks after I place an order and all like I Have just fake tracking number and no updates at all.
Customer support doesn't reply at all. Or just keep repeating the same email and with the same fake tracking number and keep talking:_____Thanks for your mail.
The tracking code is 1Z>>>>>>. You can track it via link:
Could you pls kind wait it?______
Wait for what and how long?
Edit 1
Ok lets try Order No.: AN17G07U3427-QNE2HR give me some updates and shipping information.
Date of experience: July 25, 2017
Hi, as the order date you mentioned at your review, your parcel is still on the way, pls kindly wait a little while, if you want to know details, pls kindly advise your order number, i will check for you and update you.
I ordered a smart android TV box, and the shipping was faster than I thought. The item arrived in correct shape, and we are very happy with it. I recomment this online shop.
Date of experience: August 3, 2016
Fantastic promotions, great deals, interesting products and commitment.
A store you can trust! I recommend you visit the store for yourself and buy some stuff.
Tip for consumers:
Leva em média 30 dias para receber no Brasil.
Date of experience: August 15, 2017
Great app wonderful by experience wide variety of products wonderful loyalty program excellent customer service online help available better buying experience than the eBay app
Date of experience: October 22, 2018
I recommend buying on this site for 3 reasons, great customer service, quick dispatch on orders and support on various platforms, facebook, chat and email
Date of experience: October 4, 2017
I have purchased many items and all products excellent quality and good value for money. Nothing has been too much trouble and excellent communication
Ken.
Date of experience: May 26, 2017
Great product for that price :) Excellent customer service, will purchase again :) Fast delivery, very kind support, a lot of products at a very good price!
Date of experience: May 24, 2017
I bought a blue Violin from Ebay, it was delivered from the uk but was broken on arrival, I contacted TomTop and was told that a new one was being sent out, I waited for weeks then started an Ebay case against them, I was emailed back and told the replacement was on its way, could I close the case, Like a fool, I trusted them and closed the case. Months later and no replacement, and they ignore emails, I would strongly suggest that you do not use TOMTOP.
Date of experience: July 11, 2017
Hi, pls inform me more details about your order number and email address, i will help you to check this issue.
I have made several orders to Tomtop from 50 euros to 200 euros and I have not had problems with the shipments or with the products, so far it is a good place to buy at competitive prices.
Date of experience: August 21, 2017
I bought over 20 items from Tomtop and always got my order as advertised and swiftly. I even won a giveaway there, I didn't even believe those were real but I won. My opinion of them is good.
Date of experience: August 22, 2017
I ordered the IP camera on 6th February 2017, and received my camera on 9th Februery, Congratulations on the fast delivery.
Upon unboxing it, found it faulty, cannot power up, emailed your service support, do as
Told by them to send back the item to China, postage on my own.
Today is already 10th April, still no news about my camera, feeling very dissapointed.
As requested by shamy z, i have submited my order number and emailed address.
Awaiting your respond.
Date of experience: April 9, 2017
Hi, pls let me know your order number and Email address, i will help you to solve this problem..
Very nice site where I have realized my dream which was to have a drone
The drone was very attractive on Tomtop and it has been delivered in France in only 2 weeks
Don't hesitate if you have to buy on this site
Date of experience: September 28, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear c k.,
Thank you very much for your comment and update your order number,
As the information i got from the carrier, your order is still in shipping,
It have already arrived at destination processing facility,
2017-08-22 20:31 Received at Destination Processing Facility
Estimated to be delivered on around October 5th.
Regards
Tomtop.com