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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
I bought a helicopter, downloaded the app and it won`t work with a samsung 7. So the product just sits on the table and my grandson ask why he can`t play with it.
Date of experience: February 14, 2017
TomTop is a good place to shop, cheap prices and fast shipping! I bought a lot of stuff and never scared. Very good qualities of goods. I recommended for everyone!
Date of experience: September 3, 2017
Shamy Z TOMTOP is a scum fraud even now after a month and a half nobody communicate with me from the company and the resolution of my problem came by PAYPAL thank God they did a great job, only with PAYPAL i found my right...!
Date of experience: April 21, 2017
I have purchased 4 items from Tomtop and have never had any problems the items were received on time and in great condition.The service I received has been very professional
Date of experience: January 15, 2017
Just take to long to get a response. No US side ph# is bad.
When you need a reply I get a quick email. Been asking to get TV Box with 17.1 kodi and never got a reply.
Date of experience: May 26, 2017
Hello my dear customer, i am so sorry to hear about that, pls kindly advise your order number and email address, i will help you to solve this matter.
I did not receive my product, I have bought 3 months and nothing. Site blocked my email so I could not send messages to them.
They're thieves who stole my money.
The product I bought on July 28,2017 has not arrived yet!
It's almost 3 months now and nothing so far.
I want the purchase to be canceled and the chargeback made.
Purchase information:
Order Information:
Order number: BA17G28V3901-8H6FGD
Parcel number: *******
Order date: 2017-07-28
Tip for consumers:
Stay away from this website.
Date of experience: October 23, 2017
I HAVE PURCHASE THESE TWO GYRO AND THEY ARE EXCELLENT. THE DELIVERY WAS GOOD ALL THE WAY FROM CHINA AND THE PRICE COMPETATIVE. I AM VERY PLEASED WITH THE PURCHASE AND I WILL BE BUYING OTHERS FOR MY SCALE RC AIRCRAFT. LANDINGS ARE JUST FANTASTIC. I HIGHLY RECOMMEND TOMTOP FOR SUPPLYING THE HOBBY EAGLE GYROS.
Date of experience: March 17, 2017
This place is good and trustworthy, My money got refunded,
I have ordered product and got canceled due to no stock available was little dissatisfied and confused at that time and later money got refunded as per they given and expected time
Thank you very much to entire TOMTOP team
Date of experience: August 14, 2017
Dear customer, we have already applied refund as you requested, now the boss is verifying this application, you will got the money back in 10 days.
My opinion remains with TOMTOP.
DO NOT TRUST THEM.
They come here to answer so users do not get bad impression, and they stick to it because solving problems do not solve.
They sent me an email to return the phone, but they did not indicate any address to make that return or reply to my reply email.
I opened a dispute on PAYPAL and neither did TOMTOP answer this.
- DO NOT TRUST TOMTOP
- DO NOT BUY ON TOMTOP
- BUYING INTO TOMTOP CAN BE THE START OF A SERIES OF PROBLEMS FOR YOU
Date of experience: August 21, 2017
Dear customer, i am so sorry to hear this story, please can you let me know more details about your order, such as your order number and email address, i will check for you and help you to solve this problem.
Order - AA17G02D5205-CME3UN
I bought a Smartphone at TOMTOP.
It was announced that the shipment would have a tracking number, which was never given to me.
TOMTOP never answered the messages requesting the tracking number.
On July 14 the mobile phone was delivered to my house, when I opened the box the phone had a scratch on the back and the microphone did not work.
I found myself again with TOMTOP Support, who answered me after a few days, asking for photos and videos demonstrating the problem.
I took some pictures and a video and sent it to TOMTOP who proposed that I repair the phone locally that they would pay a reasonable cost. I did not accept it because I would lose the manufacturer's gantantia if the phone was opened.
TOMTOP wanted me to pay for the mobile phone, against what they say on their website that says that when it is a dead on arrive situation, the customer does not have to pay anything for them, they do the replacement of the equipment or the Return of the amount paid.
Then they asked to upload the video on youtube, and I did.
TOMTOP then offered to accept a partial refund of the amount paid.
It's unacceptable a situation like this, I bought a cell phone that was supposed to be new, and working in perfect condition, and they sold me scrap metal that does not work and they want me to take payments to solve the problem.
According to TOMTOP the products sold by that company have a 12-month warranty, but do not give it.
I shopped online for many years, already spent thousands of euros on purchases, and never had such a bad experience in a purchase, as in this company.
Answers to emails are very time consuming, and seem to be automatically generated responses, it is always the automatic Mr. Lee to respond without ever answering the questions that are posed.
Almost a month later the problem remains unresolved, for almost a week they have not responded to my messages.
Do not trust TOMTOP because if you have a problem with the object that you buy you will have serious problems and waste of money.
Date of experience: August 10, 2017
Ordered a item MJX 43 FPV took my money right away! But never shipped it (its now 45 days later)it and customer service never replied any of my emails until I filed a dispute with PayPal then they replied saying my item is ready to be shipped if I drop the dispute Bribe me REALLY Fu refund my money
Date of experience: November 12, 2017
Dear Matt T.
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
Item was shown on deal news. It was as described. The solar light was charged but after a daylight charge the light stays on till dawn. The motion detector is very sensitive.
Date of experience: February 14, 2017
Good buy. Had issues with initial delivery and had to pay additional £4 in order for the Door bell camera to be delivered.
It came finally and it was a good buy
Date of experience: December 1, 2018
Pretty fast shipping with a great tracking with their "Economy shipping method". The product comes perfectly packaged. The prices are in the average of Chinese sites.
Date of experience: July 27, 2017
Tomtop is a great online shop with a big variety of products. All the prices are good and the delivery is fast. The order comes very secure and complete.
Date of experience: September 27, 2017
Purchased a phone, everything fine but the transportation. They would not change the address of delivery from transportation company and Tomtop would not intercede for that.
Date of experience: September 18, 2017
Looking at the comments and reviews. I am facing the same situation where there is no reply from TOMTOP. I ordered the unit in Late 21st DEc 2016 and I still have not got it. Their website says
Order Status: Processing
OrderSubmitted 12/21/2016 10:31 AM
Payment Confirmed 12/21/2016 10:37 AM
OrderProcessing 12/21/2016 10:58 AM
No new on anything happening and no email from TOMTOP saying there had been a delay.
SCAM!
Date of experience: January 15, 2017
Big variety of products in the best prices of online market. Quick delivery and easy to use site. Special prices and coupons oftenly given. Try to use them smartly.
Date of experience: May 21, 2019
I was looking for some exclusive clothing which I readily found with free shipping. This is highly recommended for free delivery to India with excellence service
Date of experience: December 4, 2017
The service of Tomtop company is very professional. They ship and receive the items very fast and at all times collaborate with the buyer. Highly Recommended
Date of experience: February 15, 2017
I bought many times from Tomtop and always all the items arrived safe and quickly.
The products correspond with description and all work like a charm.
Date of experience: May 23, 2017
I ordered a product that has a small defect. On complaining, they sent a new product immediately. The response from the customer service is very quick..
Date of experience: June 28, 2017
They stole from me alot of money for multiple items. They are 100% scammers and fraudsters. Chinese government doesnt care because tomtop gives them money.
Date of experience: October 24, 2016
Dear Customer,
Sorry for the inconvenience we may have brought.
We are trying to provide better item with better price to customer.
Any question, please just let us know and we will solve it for you.
Best regards
Customer service from Tomtop.com
Very good price, fast delivery and good quality! I will recommend Tomtom to anyone.
I bought batteries that was hard to find but tomtop had it and to the best price.
Date of experience: August 7, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
I am very sorry to hear that, pls let me know details, i will help you out.