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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Every time I have bought something from Tomtop the price has been great, the value has been excellent and the shipping has been fast. I recommend Tomtop to anyone who likes value.
Date of experience: December 16, 2016
HI,
I have received SMS and email confirmation that the payment is made to tomtop, but when I try to track my order, it says payment pending. I can't believe this is happening... the customer support is also not responding to the email which was sent.
Order number: AN17H18F5219-Y7D9TM
Tracking number: Rf*******sg
Date of experience: August 20, 2017
Dear customer,
The payment status is Payment Pending non-payment.
Please check with your bank to see if any errors happened.
I ordered a camera and they cancelled the payment without letting me know. I bought the case and a film for the camera but I never received the camera itself
Date of experience: September 24, 2017
Dear customer,
Thank you very much for shopping with us,
Please kindly update me your order number or email address for
Checking the details and offer you a solution for fixing this problem.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Regards
Tomtop.com
Fast and reliable service. Good prices, accurate product description. I will buy from them again. Fast and reliable service. Good prices, accurate product description. I will buy from them again.
Date of experience: September 19, 2017
The product prices are competitive. And the quality and service are good and shipping day is reasonable. Have a good purchase experience and will buy thing again.
Date of experience: February 14, 2017
Good produces and less prize compared to other sites... and the produces are nicely packed and sent thou dhl shipping is very less compare to other sites...
Date of experience: August 14, 2017
Happy with the products, and the prices are great, what you read in the specs is what you get. Have bought several products and am happy with the quality.
Date of experience: September 9, 2017
This is a very good website. Prices are very low, shipping is very fast and quality is very good!
It's easy to find what we need and to chose the best shipping
Date of experience: August 25, 2017
I ordered a quadcopter for my sons Xmas. I tested it a week before and found it to be defective, one of the motors wasn't working. I contacted Tomtop for a replacement/refund. They wanted me to send them a video of the product not working for their technical team to see. I then sent footage of the product not working. About 4 days later I received an email saying it had been passed on to their tech team and they would contact me with a solution. I' still waiting after 6 weeks. One of the motors on the quadcopter doesn't work. All I wanted was to send it back and have a replacement sent out.
I WILL NEVER PURCHASE ANYTHING FROM THEM AGAIN AND WOULD ENCOURAGE YOU TO TO THE SAME.
A TERRIBLE CONSUMER EXPERIENCE... STAY CLEAR OF TOMTOP
Date of experience: February 16, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
I am very disappointed by the service. I bought a smart
Watch AmazFit (order n.BN18F19N0140-4UL8EG) that does not work properly. The internal gps is returning
Unreliable distances and the hart beats measured are wrong. I asked for
Product restitution and full refunding but after more than two weeks
From my first request of reimbursement I still do not have any
Satisfactory replay. I use more internet provider for my purchase but I never got a similar bad service. I recomend anyone NOT TO USE TOMTOP.
Date of experience: August 31, 2018
Dear carmine s.,
I'm sorry to bring you a bad customer experience.
I checked your previous emails with us about the products you said showed different distances and the heartbeat was not reliable.
Our technicians have already replied to you: the watch record distance is calculated according to the step distance, and this Just a rough distance, it can't be very accurate. You can wear it properly. It can't be too loose or too tight. It is possible to run a heart rate of more than 100. You request a full refund, we need you to return the product to us, we will give you a full refund after receiving it.
Best regards,
Adene
Don't spend a [penny with this outfit, when your goods eventually get to you they will fall apart but you won't get your money back as they will ignore you forever more. Totally useless outfit STEAR CLEAR AT ALL COSTS!
Date of experience: June 16, 2015
The seller did not ship the purchased goods. The seller not answer my communication for a long time. After a long time, the money was finally returned to me.
Date of experience: June 17, 2017
Oh my dear customer, i am so sorry to hear about that, we will do our best to improve our service.
Faulty Destview/Bestview monitor Item. Reported to Destview/Bestview account in instagram and even them told me to return. But Tomtop refused to send back the item and refund only for 20€ for a 119€ product. TOTAL SCAMMER. DO'NT BUY FROM THEM
Date of experience: August 25, 2022
I bought a few things and I'm very pleased. Very good presentation of the goods.
I bought a few things and I'm very pleased. Very good presentation of the goods.
Date of experience: February 14, 2017
I'm really satisfied with my last to Tomtop shopping. I bought RC modell cars with 60% price sale. World best price from euro warehousing / no tax /. So I1m really satisfied
Date of experience: August 18, 2017
I have one complaint with TomTop, return shipping. I purchased a Drone from them in October or 2018. On the first flight the GPS signal would go from 13 satellites to 0' and the drone would drift away. We had many email exchanges in an attempt to fix the problem including sending a video of the problem. The final blow was when they said they would send a replacement GPS module so I could replace the board. My reply was I did pay full price for a product that I would have to disassemble and replace parts. I finally requested a refund in February of 2019. First they requested I ship it back to China for $62. When I refused they agreed for me to ship it to California but I had to pay for shipping, $13.40, with an understanding it would be refunded once they had the drone back. When they received the drone back in California I received an email refusing to pay shipping. Bottom line, a product that did not function from day one, I had to pay to ship it back. PS. Their representative in California was helpful and tried to make things right, but China refused so I'm out 13.40.
Date of experience: April 7, 2019
Dear Bob M,
Thanks for your order and we are sorry for all the inconvenienced.
First of all, I am sorry for any quality problems with your product, please do not hesitate to contact our customer service.
Due to that we can not know well the details of your order. Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Tomtop.com
Quick delivery although shipping directly from China. Nice quality. Good customer service. Highly appreciated. Top!
I will definitely make further orders.
Date of experience: July 25, 2017
Bought few items from Tomtop so far no issue with exceptional discount. Tracking number was provided.
Hope can expedite more on processing time stage after place an order.
Date of experience: July 27, 2017
Excellent service, good products at the right price. I have not experienced any problems with product delivery or quality. Do your research before buying.
Date of experience: July 30, 2017
I've ordered several times at Tomtop.
Website is well structured.
Prices and offered products are fantastic.
Shipping to germany went always smoothly.
Clear recommendation!
Date of experience: September 10, 2017
Sometimes there are good prices. But slow and unprofessional after-sale service. Иногда встречаются неплохие цены. Но очень слабый послепродажный сервис.
Date of experience: September 23, 2017
Great shopping experience, fast shipping, product packed properly, products described correctly. Need to improve after sales, I recommend tomtop one of the best!
Date of experience: July 17, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear customer, thanks for your sincerely review and we are looking forward to the next cooperation with you!