TomTop

On April 22, I bought Portable Genuine GBS-8220 V3.0 High Definition CGA / EGA / YUV to VGA (2 * VGA) Arcade Game Video Converter Board Item# V1177 from them. Today is June 23... still didn't receive the item. No help from customer service.

I have ordered one item in this TomTop 360 degrees time lopse devise... The supplier send me the instrument for me... but it is not working The same i have writen email to the organization stating that the instrument not working... Very immediately the tom top taken my request and discussed with the supplier and sent me new instrument with good working condition. ONCE AGAIN THANKS TO TOMTOP for their interest on purchasing customers...

I ordered a KKMOON sat-nav from them. It arrived, but the box was damaged. Luckily, the packing saved the device, so it worked. HOWEVER, when I went to update it before using it at naviextras.com, I found the site does NOT support the KKMOON device, so the 'free map updates for life' they say you get is a LIE! When I contacted them about this, they just wriggled and eventually said I had to return it in the original packaging, and I HAD TO PAY RETURN POSTAGE (why, it's their lie, not mine), AND they say they would return my money or replace the unit (I don't want it if it doesn't update), but if you read other reviews, people never seem to get their money back. STAY AWAY - USE ANOTHER COMPANY, these are just crooks.

Order number AN19B03T3520-21SWW2

My drone battery was sent after 9 days and it was faulty / defective / dead. As requested, I sent a detailed description and a video to the company. Kelly, in the warehouse customer service said I must pay the return shipping cost (25) or they would offer me 4 for me to get it repaired. This was then increased to 7 and the to 50% which is 20.12.

After 3 days of arguments, several e-mails, and only after I posted negative reviews and threatened a Paypal claim, the company agreed to a full refund, but would not reinstate the points I used to part pay for the order, so I did not get the "full refund" promised.

If you want to risk a purchase from this despicable company, then you should use Paypal, which gives protection. If you encounter a problem, then contact Tomtop customer service. If they mess you around, then post negative reviews everywhere and threaten to file a Paypal dispute. This will get their attention. If you do not get satisfaction, register the problem with Paypal, who will review the case and has the power to refund you. If you register the problem with Paypal, DO NOT CLOSE the file unless the case is resolved to your satisfaction, as once closed, the file cannot be reopened.

I have had other successful purchases from Tomtop, but when things go wrong, their back up service is terrible. They will try everything to avoid responsibility and will try to intimidate. Stand your ground and you will eventually get what you are entitled to.

My Vernee Thor E broke after 1 week, the touch screen display is not working anymore. I emailed support but i get no reply whatsoever. Don't buy from them if you expect after sales support!
BTW if someone from TomTop is reading this: my order number is AN17G17S3005-DWTWV8

EDIT: After several mails where they asked me to delete my bad review and an official Paypal claim I received half of my money back today. I guess that's the most you can expect when buying a cheap phone from a Chinese company, So I changed my rating to a 3*.

I have a bad experience, because the product I bought two months ago has not arrived, I have constantly reviewed the guide number RS*******CN, for its tracking and the information has not been updated since 2016-09-16 21:40 with Status of the client.

I ordered several automotive items from TomTop including some fuel and coolant fittings along with several feet of stainless braided fuel hose.

When my order arrived, I found the hose was cut into 1-foot pieces, labelled and put into little plastic bags. I wrote about the problem and the 'Customer Service' agent claimed not to understand why that was a problem -- even after explaining it three times. (FYI: When you order a length of any hose product by the foot -- unless otherwise stated -- it is understood that means 'all in one piece,' duh.)

After six weeks of going back and forth (Hey, I was curious and wanted to know, "Were they stupid or dishonest?"), they still wouldn't acknowledge or refund the defective merchandise. Wisely, however, I had paid through PayPal and a Credit Card so I ended up getting my money back.

The worst thing, though, all but one of the other items were mis-sized or didn't work... and that one item was of exceptionally poor quality. They are now on my ever-growing black list of sleazy Chinese sellers.

In the end, I concluded they were both stupid AND dishonest but, either way, it's all the same thing:

DON'T BUY from TomTop.

If ebay is one of the best if not the number one selling site, TOMTOP is the number one in ebay. I could say a lot of things but this alone says it all. To be the first is not to be lucky but you shall have good popular items, at least good quality and a dedicated trustfull customer care to mention some of the characters in TOMTOP. THANKS GUYS FOR YOUR VALUE AND YOUR TIME.

I ordered a gimbal from this website one month ago, which is priced significantly lower than other retails. Estimated delivery time is 7-20 days in the order confirmation mail. And after couple days later ive got another mail with the tracking number. Everything was fine until i saw that my product never ship out of China customs and turned back to seller after 20 days. I tried to contact the seller from different mail addresses of thrir customer service and got no answer. Their chat screen does not work. It's not problem whether it take 20 days or 40 days, but it's problem when you dont get any response fom customer services. They seems like steel my money. My only option is to apply for a charge back from my credit card company. What a terrible shopping experience. I lost my 1 month, and nott sure get money back or not. Never ever again.

Update: Im sending mails to their customer support but still cannot get any answer about refund. They write automated replies to reviews here, but give no answer from customer support.

I was able to accidentally make multiple orders and the company s not responding to emails with requests to cancel the duplicate order. I sent a total of THREE emails and so far no response.

I have bought a drone in Spain Wharehouse. I have my item in 5 days. Everything ok, real stock and good price. Also, I could pay with paypal. EVerything is perfect for buying in this shop.

I just recived the ukulele I ordered the ukulele is beautiful, I bought for my 12 year old
Neice, she will love it.The shipping time wasvery good not long at all and my package
Was wrapped very well no problems at all. Tjank you for taking such good care of
What I bought frpm you. Will shop again with your company, ldo fell my money was well
Spent. Thank you once again.

Order No. AN16B29J4619-33JI0I Order date: 29/02/2016 Product: Syma X8C black

I was sold a defective product and when I contacted them about it I was given multiple run arounds to my queries. I got answers that were totally about other products and even told to contact other sellers on sites like eBay though I had originally dealt directly with Tomtop. Now I am being totally ignored and emails are going unanswered. Do not deal with this business, they do not stand behind their product!

I bought a 40$ discount Zhiyun Smooth-Q gimble and it delivered to me safely. #sastified. Then I keep buying from this site. Never had a problem yet. :)

What a remote control boat used it one time for 5 minutes boat went up in a ball of smoke every time you call the company they say it's the weekend and I'll get back to you on Monday after a month of this I finally got in contact with them had to send them a video of the boat with the interior all burnt up and they wanted to send me Parts it's my first RC boat I guess they figured I'm an RC boat mechanic unbelievable the boat is all burnt up and smells like garbage like the company top Tom don't buy nothing from them horrible customer service wouldn't buy a gumball from them if you paid for it they suck.

Bought a mini projector that claimex to ve Texas Instruments model. Cheap fake. Failed within 2 minutes of unoacking £70 wasted. As good a robbery.
Set of gangsters.
My advice is to shop elseewhere

They claimed that they sent me a replacement for a very awful guitar kit. I built the guitar and the neck was so bad it cost me $170 to make it good. Plus 50 or more hours of work (months because waiting for paint etc to dry). I had to replace electronics too. The worst part is I told them during the eBay period for complaints and they lied that another one was coming and all the "so sorry" BS you get from companies as this. Well they played rope a dope with me so long the eBay return time past me by. So I called eBay they told me to complain to PPAL. SO then Tomtop (Ilastone etc. many names - shady!) told me when I complained to Pay Pal to SEND THE GUITAR BACK TO THEM. LOL - AFTER ALL MY LUTHER WORK they could get $800 for this guitar now. Oh ok - I'll send it back to Hong Kong. NOT. In NY we call them SHYSTERS.

UPDATE - THE REPLY BELOW IS A SHAM. For appearance's sake. They won't do anything, it's part of the scam.

Very fast delivery to France, only 2 weeks. Good package. The cheapest website I found: I received my Mavic Pro for only 800. Very nice quality. I recommend Tomtop!

Do not listen to reviews complaint about hoverboards. Due to problems with the batteries many carriers will not transport them now. It is not Tomtops fault. Read the news.

Good Service and Unique products with reasonable prices and website is also user friendly. Myself and People who are looking for different and unenviable products easily through your wenbsite

Great range, great prices and good turnaround time.

You'll be surprised at the things you'll find here and not anywhere else.

Couldn't ask for more...

I ordered a hoverboard as a gift for Christmas on Nov 20th. According to their site I should have received it in plenty of time. Item was not delivered and I requested a cancelation and purchased the item at a local retailer in order to have by Christmas.
Purchase was never canceled and on Dec 28th they shipped the hoverboard. I sent an email to "Sophie" explaining the problem and requested a RTN (return authorization number) so I could return the hoverboard. After a month and a half I received a response asking why I wanted to return, after responding another two weeks waiting, finally the RTN was provided. I had to pay 65.00 to ship the hoverboard back and now I wait still not receiving a refund.
I spend 265.00 for the board, 65.00 to return and no reply.

Tomtop have several eBay stores all of which will ripp you off. If you have a problem with any of their stores, go straight to dispute resolution. Do not trust any of their promises to refund or resend, THEY ARE ONLY STALLING FOR TIME until its too late to make a claim.