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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
I wanted to share my experience to save you from this very dishonest people so you can save your money and time. Believe me you don't want to involve with this seller.
I bought an underwater case for my iPhone on Jan 8, $36.01 on eBay their account name is monboly on eBay at the moment. He send me a bad quality faulty case then I send him pictures of the item that doesn't close all the way so water will leak in it. He promised to send me a good replacement case on feb 2 then he send me a tracking number on Feb28 ( after 4 weeks) which is fake that was belong to someone else and delivered some other city on Mar 7. When I asked him about the issue he said that he will check with post office he kept me wait till March 24 then send me an other tracking number. I asked him for copy of the shipping receipt as a prove to be sure if he ship the item to me but of course he didn't provide it to me this time too just because that was an other fake tracking number that also delivered some other city.
I called post office they said those pakages didn't ship to me. They just played the game with me till the time is over to give them bad review on eBay also just because he kept me busy two months with his little games eBay money back warranty is over also But I will make sure everyone learns about what kind of business they are doing.
Do not waste your time and your money with this people! It was ridiculous
Date of experience: April 1, 2019
KEEP AWAY FROM THESE
2 items were ordered at the same but they showed as sent as one parcel.
Failed to arrive and was asked to wait another week which I did. But still no delivery
Then I was told they would resend and again no delivery again asked to wait a little longer
Still no delivery BUT as soon as it was too late to claim All emails stopped as did their daily adverts
Tip for consumers:
If it does not arrive immediately start a claim through paypal to get your money back and find an other supplier
AJ australia
Date of experience: September 3, 2014
Usually it takes about 7-15 business days shipping from China, 3-5 business days from oversea warehouse.
All emails are replied within 1 business days.
Thanks.
Best regards
Customer service from tomtop.com
I`ve got non working audioplayers just from the box. After 15 days of very formal replies their support team suggested me as follows: "Dear customer, Thank you for your email and really sorry for the inconvenience caused. Could you please go to a technicien and have it repaired? And I'll refund a 10 USD for you.
Thank you again for your support." This is their 1 year warranty. And items cost is 100 USD. AN17G14N0032-VEJM5A, AN17G14M5315-GBT5CB
Date of experience: September 28, 2017
Dear customer,
Thank you very much for placing your order on tomtop.
As your review mentioned, the item you received is not functioned properly, Please kindly ship it back, we will test it carefully and supply you a solution as soon as we can.
Just be easy, you will have a workable goods in perft conditions eventually.
Looking forward to see your prompt reply.
Tomtop.com
The shipment had minor damage from the outside, but made a strange sound. After opening the product was damaged - photographic bulb 270 W
Date of experience: April 6, 2021
Dear Zdeno B.,
Thanks for your supporting firstly.
We are very sorry to hear about that. Since we did carefully check the package to make sure everything was in good condition before shipping it out, I suppose that the damage might have happened during the international transportation. As compensation, we have applied for a full refund to the same account you paid us. You could check it, we also sent an email to confirm.
Looking forward to your early reply.
Best regards,
Tomtop.com
Good website for electronics and modeling. I bought a very nice Dji Fhantom 3se at a great price!
I had a problem with the drone, everything was fixed, thanks to TomTop support!
Date of experience: September 13, 2017
I, Jonathan Le, brought 5 items from Tomtop. Anything ship from USA is ok. Anything came from China-It took month to gather the products that I order. I received a Portable USB3 DVD with a nice cover without gut inside-No DVD player as advertise. Email to Customer service-No reply. I lost my money-order # AN17A21W0052-4CUI2R.
Date of experience: February 20, 2017
Hi, my dear customer, i've emailed you, pls check your inbox and reply me, i will help you to resolve this problem.
I've order an object from your online shop but after 10 days and after contact your online service many times i've never had answer to my Problem
I've not received my order! I haven't a email of confirmation... only THE paypal's mail... I WANT ANSWERS
Order N AN17A01U0014-*******J
Date of experience: January 9, 2017
Dear customer, Sorry to have kept you waiting.
Your order delivered on January 9th with tracking number: YT1700922166100985
You can check the status of your item in this link: http://www.17track.net/zh-cn/track?nums=YT1700922166100985&fc=0
Any question, please send email to:support@tomtop.com(*^__^*)
I am satisfied with both the service and the goods I bought from TomTop recently. However the reaction when I ordered some goods were not as speedy as I expected, finally everything was fine.
Date of experience: February 8, 2017
I have recenlty bought a mobile phone (Vernee Apollo Lite) from Topmtop. Before i decide to choose that site i have read some negative reviews over the internet and a was a little worried but the phone was on a super low price that i couldn't resist. I decided to receive phone from Germany warehouse, i paid my order by a credit card and i picked the expedited shipping method. What i have to say after my experience with Tomtop is that it is a trustworthy site! My phone came on time, it was propered packed and in a perfect condition as it had to be. My transaction with cretid card was secure with no trouble. I am shopping from online shops very often and i have nothing negative to say comparing to other sites. I will think again Toptop in the future if i decide to buy anything they can offer!
Date of experience: February 16, 2017
I placed an order on Tomtop and paid via credit card. The shipping terms were 15-20 working days to be shipped but the package has not left China yet and it has been about 50 working days now (I placed the order on 20/06/2017 it is 29/08/2017 as I write this).
I sent an email to support but they do not reply. When I managed to get hold of someone on the live chat, they asked me to be patient and wait to see if the parcel will still be shipped out.
I agreed to wait an extra week and in return they agreed to refund me the money if it did not. It has not budged since then and now I cannot get hold of anyone at Tomtop for 2 weeks now.
Luckily it was not an expensive order, but I certainly will not use them again and if you have not used them before I would recommend placing a very small order first (if absolutely necessary) and seeing if it ever gets delivered.
***Order number: BN17F20Q5306-A1KM2G.
1: I would recommend placing a very small order first (if absolutely necessary) and seeing if it ever gets delivered.
2: When you join Tomtop, they send you an email asking for 5 star reviews on sites in return for coupons. That is why the reviews are inflated. Unfortunately you can't trust the 5 star reviews.
Tip for consumers:
1: I would recommend placing a very small order first (if absolutely necessary) and seeing if it ever gets delivered.
2: When you join Tomtop, they send you an email asking for 5 star reviews on sites in return for coupons. That is why the reviews are inflated. Unfortunately you can't trust the 5 star reviews.
Date of experience: August 29, 2017
Dear customer, your order now have been handed over to your local custom from the carrier and awaiting the address to assist in custom clearance, please kindly contact with them as soon as possible.
BEST for AGGRAVATION. STAY AWAY from this crooked seller. I bought and received a defective iPEGTOP MK808 Mini PC. They gave me all sorts of lip service instead of the return information I requested for a refund. I'm stuck with a DOA product. This seller is for those who need severe stress to get a impossible return.
Date of experience: December 13, 2012
Tomtop is DISHONEST and LIAR. They have another alias EBay name Lalayes. Tomtop CANNOT be TRUSTED. Tomtop is a SCAM. You will REGRET if you buy from Tomtop. Tomtop sold me FAULTY product and they ignore your emails.
Date of experience: June 2, 2016
Dear Customer,
Sorry for the inconvenience we may have brought
Please tell us your order number, then we can solve the problem.
If possible, please send email to support@tomtop.com of the problem, then we will check and give you a solution.
Thanks.
Best regards
Customer service from tomtop.com
Order number: AN17I17C0143-HNGCYJ
Parcel number: *******
Order date: 2017-09-17
Still I don't get my product they eaten up my money.
Go and buy though amazon they will be fast safe and secure.
Beggars
Date of experience: September 18, 2017
FAAAAST Delivery! And reply to my messages which is very important to me as a customer. They even returned my money when the shipping company reject to accept my item.
Date of experience: February 25, 2017
Nice Company, Good Products, Honest Price, Fast delivery. Prompt customer support.
This was my first purchase, and i will be frequent buyer of Tomtop.
Date of experience: September 15, 2017
The TOP Store for buy spare products, DIY craft things, and a lot of tech products with a good price.
Their shipment time is veryb reasonable, so this will be one of my favourite online shop.
Tip for consumers:
They have a user-friendly web, and good offers.
Date of experience: April 12, 2017
The first order in the store Tomtop, quadcopter Hubsan H501S, excellent price, on sale of only $200. Delivered to Russia for 1 month. With quadroopter everything is fine, I recommend Tomtop.
Date of experience: August 22, 2017
This is a gret website as they offer unbeatable price.
Im happy to deal with Tomtop in the future.As I done research Tomtop does the best offers to customers. I recommend this website to everyone.
Date of experience: August 11, 2017
I bought from them several items.
All came quick, and they work without any problem.
I didnt knew them, but i found new recommended seller!
Recommended!
Date of experience: August 18, 2017
Great Support and attendace, I have been a customer for several years and I have never had problems, deliveries in 10-15 and good treatment.
100% recommended.
Date of experience: August 28, 2017
Impressive quality of the products on TomTop sites, disappointed with their communication...,
The delviery is fast and the items always arrive ahead of the schedule times...
Date of experience: September 20, 2017
I have bought smartphone Vernee Thor E, the product quality is very good (especially because of powerful battery), I am satisfied with the item I have bought, service of wholesaler was reliable and delivery of item was rather quick.
Date of experience: October 8, 2017
An absolute joke of a company. I ordered a Phaewo e-scooter which arrived faulty. Within days of riding it, it developed all sorts of issues that eventually resulted in it ceasing to work altogether.
Communication with TomTop was challenging at best and incredibly frustrating. They wanted videos which I sent only to be told that they would only accept videos uploaded to YouTube. I was then accused of miss use and the warranty would not be honoured as a result. I was then told to take it to a local repair shop to get it fixed (they were allegedly going to pay some of the cost). Sadly, it still could not be fixed.
TomTop then said that the only way I was going to get a refund was to return the scooter to them in it's original condition and packaging. Seeing as it had now been accessed by a repair shop, and not in the original condition/ packaging, this was going to be impossible. Also, a quote to ship it back from the UK said it was going to cost more than the scooter itself.
Use this company at your own risk. They are crooks.
UPDATE... After asking me to contact them following this review, they then again accused me of damaging the scooter myself and said that my request for a refund did not constitute a normal' psychological frame of mind... it's up to you but these are thieves con artists.
Date of experience: July 12, 2020
Dear customer,
Thanks for your order and we are sorry for all the inconvenienced.
First of all, I am sorry for any quality problems with your product, please do not hesitate to contact our customer service.
Due to that we can not know well the details of your order. Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Tomtop.com
UPDATE: I posted this review, plus similar reviews on ResellerRatings and TrustPilot. Emailed TomTop with the links to all three reviews, and let them know that I'd be adding comments to other negative reviews on these sites. They shipped me a replacement drone within hours of receiving that email. Replacement was fine. So you can get adequate service out of them, but you have to do this to get it. Still don't recommend buying from them, but if you made that mistake, here's how you might get some satisfaction.
UPDATE TO UPDATE: Just noticed their idiotic response to this update. Of course I knew they could be contacted by email. As I said, I had been emailing back and forth with them. But you don't get any actual ACTION from them until you do something public like posting on here. For other customers who have problems (and I'm sure there will be lots of you), here's what I recommend: Email them one time and see if you get a legitimate response from them. If not, start posting on sites like this one. NOTE THE URL for your review, and email Tomtop with that address. Then you might expect them to actually try.
Date of experience: November 25, 2017
Dear McDowall F.
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
I bought a drone with camera from them. When it arrived, it was clear it had already been put together and used by some previous owner, though Tomtop was selling it as "new." I wouldn't have cared, except that the camera wasn't functioning properly. I e-mailed them immediately about replacement or refund, and they told me I would have to pay return shipping! I didn't do anything wrong - they did! They sent me a non-working unit, and now they want me to pay more to correct their mistake? We e-mailed back and forth for two weeks or more, and finally they agreed to send me a replacement AND reimburse me for return shipping. I shipped them the item almost two weeks ago, though, and have yet to receive a reimbursement or a notification that they've sent the replacement.
I do NOT recommend dealing with this company.
Tip for consumers:
Pray you don't need to return your item.
Date of experience: June 21, 2017
Tomtop is the best online shop you can find. It's fasther and more serious than others. The customer service is very good. The store has more and more followers in Spain
Date of experience: August 27, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear Ugie,
Thanks for your order and we are sorry for all the inconvenienced.
First of all, I am sorry for any quality problems with your product, please do not hesitate to contact our customer service.
Due to that we can not know well the details of your order. Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Tomtop.com