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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
After orders kit guitar DIY, defective part and promise sav without continuation ( unimplemented partial repayment) and in spite of relaunching, no answer.
Date of experience: September 14, 2017
4G aka Great products, Great prices, Great discounts, Great customer service.
There were some issues with the delivery time but only due to the postal services. Otherwise everithing was OK
Date of experience: February 28, 2018
One of the best online shopping site.
Reliable and practical use
I recommand it
Prices are very competitive
The received articles correspond to the descriptions of the site.
Date of experience: July 3, 2017
Bought a Xdoo player 2 weeks ago. The player was delivered from their German warehouse.
The player arrived with broken display.
I received a broken player and still waiting for answer from TOMTOP!
Date of experience: July 30, 2017
Hi, please kindly send some photos and videos able to show the problem to us for checking, if the damage confirmed from the factory, we will rend a replacement.
I recently, buy in Tomtop, the shipping to Brazil was very fast, in four days the order arrived in the country and order wasn't taxed in Brazil. Nice prices is a great site!
Date of experience: August 12, 2017
The U2C-Z Super is the best android box, it works well for me and my family. It was easy to set it up and understand. It also very quick and we love it
Date of experience: September 28, 2017
This company is awful. I ordered 2 luggage sets, horrible wality. I canceled one order immediayely, it showed as cancelled, however 2were delived and both showed up on my credit card. They say I have to pay to ship it back. Please! Every thing was by email. Horrible company. DO NOT ORDER FROM THIS COMPANY. I will be reporting this to BBB
Date of experience: July 20, 2018
Dear. Of this day 14/10/17 I still have not received this order number BA17H26P5723-NHB5DH. How can I give my appreciation? A three step command well received. Thank you
Date of experience: October 14, 2017
There is a lot of choice with often a good price. I tried the support and they were efficient.
The shipping is pretty fast and the packaging is good to travel aroud the world.
A great shop.
Date of experience: August 26, 2017
I use Tomtop and I recommend the site, I live in Brazil and I'm in my third purchase on the site!
Due to the distance the delay of the transfer is natural, but the cost benefit is very good!
Date of experience: May 24, 2017
It was my first experience buying in china and it was very satisfying. I bought a tv android docooler m9s pro. Excellent price and product and delivery took place on time.
Date of experience: August 26, 2017
Trustful platform to buy what you want at the best price. I really recommend it and I use it. The shipping is fast and the offer of warehouses is good.
Date of experience: June 25, 2017
I bought an RC car from them thru their ebay store. They emailed me saying there was a "quality issue" and they wanted me to ask for a refund and would let me know when the issue was fixed and to buy it again. I looked at the listing and saw that they raised the price of it by $9. I called them out on the price change and asked if there was "quality issues" then why is the listing still up? They kept sending me emails in broken english making up excuses as to why I needed to ask for a refund. I said I wanted the car and wouldn't back down. They marked it as shipped with no tracking number. The shipping day came and went and I didn't receive it. They admitted to the original ad being wrong and it was someone else's fault for that. I opened a case with Ebay and they said in the resolution case that it was lost in the mail, however they emailed me again saying they couldn't mail me it due to the "quality issue." So it appears they never mailed it and they definitely lied. Don't buy from these crooks!
Date of experience: July 26, 2018
I ordered a mobile phone and I thought it would be about 3 weeks before I saw it but it arrived in 8 days which I find to be a really fast delivery from somewhere over 6700 miles away
Date of experience: November 12, 2016
I paid and didn't receive item after 3 month, asked to return my money back, they changed order status, but didn't return my money.
Cheaters and thiefs!
Date of experience: June 27, 2017
Hello my dear customer, pls kindly let me know your order number and email address, i will help you to resolve this problem /.
Exelent site, very good, I liked to buy on the tomtop, I hope to buy more times, it's worth it. Great seller, great deals. Flash deals are very cheap.
Date of experience: September 27, 2017
Order 2 products. The first one arrived(with track ID), the secondo one had no track ID and never arrived, wrote to the support and they have sent to me a refund.
Date of experience: September 9, 2017
Bought a jjrc h26w a week ago. No longer works. Flies in circles. Bought extra batteries haven't even received them yet and don't have a drone to fly them in. Have contacted both support lines and have yielded nothing in response. LEARNED MY LESSON DON'T BUY FROM THESE PEOPLE NO WARRANTY!
Date of experience: April 14, 2017
Hi, pls let me know your order number and Email dress, i will look into this case.
If you want it Tomtop has it at the right price.
I have purchased batteries, FPV parts, camera flashes and never had a problem.
Prices are good service is and I have never had a problem.
Date of experience: October 9, 2017
The same product was purchased in duplicate, but it was not canceled, so I sent two identical products, refunded it, and confirmed that the product was not returned.
Date of experience: August 26, 2017
Dear customer, please kindly return the one of the identical products, we will refund for it after received the product.
I ordered a needle scaler which included free postage and received a bill for the postage which I paid ( 14/10/17) and did not receive a tracking number and haven't received the product. DO NOT TRUST THEM.
Date of experience: November 4, 2017
Dear Bruce J.
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
I bought a BV8000 august 14 at tomtop website, i received item quite fast but charger was not working.
I AM CLAIMING SINCE NEARLY 2 MONTHS and only i have a tracking number and website to follow it in chinese.
You can claim and send emails, but everytime somebody different repply you but no solution only delaying the situation.
I have now 2 months the phone but not the correct charger for it
Date of experience: October 17, 2017
Dear customer,
Thank you very much for placing your order with tomtop.
As your review mentioned, the item you received is not functioned properly, Please kindly ship it back, we will test it carefully and supply you a solution as soon as we can.
Please be easy, you will have a workable item in perfect condition eventually.
Looking forward to see your prompt reply.
Tomtop.com
Well, my opinion in relation to Tom Top is that, the service is great, the shipment is fast, the price is good so, is one excelent store.
I liked so much!
Date of experience: October 15, 2017
Everything is fine, the product correspond to the descriptions, good price, good product and fast delivery. I added the seller in my favorit and I recommend it
Date of experience: September 3, 2017
I really like it, good quality and very low prices, I think they have the smallest prices in the world and that is the best and I love thet they have free shipping.
Date of experience: August 23, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear customer, Thank you very much for your order review. Please note that we can be contacted by email. We are available to contact 24 hours a day. All emails which been sent successfully will be replied within 24 hours. For solving this problem, please kindly ship your order back, we will sent a new one work properly to you.Tomtop.com