TomTop

They sent me a broken camera and to send it back cost more then the camera. DO NOT buy anything from this company. They are crooks that rip off the elderly and have NO customer service and hide behind legal fine print!

Very bad service! The support staff barely speaks english and does not answer your questions. They will just send you copy / paste answers.

Currently i have two times the same order because of their mistake and their support just won't help me.

Great site for a variety of products. Prices are reasonable generally but there are some fantastic deals when TomTop offers huge discounts. These discounts are real and not fake ones because these discounts have always worked for me. Delivery is superfast too. They are very professional in answering queries as well as refunds.

Like many people here I ordered two items from the web site stated shipping from US warehouse and in stock with expedited shipping, items stayed in processing stage for 3 weeks, no answer to any email, filed a resolution via paypal and now one of the orders moved to dispatch stage with a tracking number that no shipping company has. Waiting for paypal to get my refund or the item whichever comes first. Never again!

My order is not delivered even after 60 days of dispatched, even in tracking it shows the parcel is with China post still they are not helping out neither refunding my money nor issuing replacement. Their customer support is very weak, takes 7-10 days to get reply from them. Product is very good.

My orders are processed immediately after my bank releases the funds, and in no time it's shipped to Ghana, West Africa, after about 17 days my package is in, and collected from the post office without paying any charge. I am very satisfied with their response time, and shipping times. Products cost less and overall, I receive my items free of charges

I haven't received my order which was meant to be shipped in 10-20 days. Its been 42 days and I've tried contacting TomTop 3 times. No answers to any of my emails or online chat messages. I'm leaving for overseas next week and won't be back for 3 months. I needed this item for my trip. Very disappointed in TomTop.
I'd really appreciate it if someone got back to me...

I have now shopped at TomTop for well over a year on and off. Overall the shopping experience has been well above average. Most of the products arrive in a timely fashion and work as well as or above expected. Of course, there are anomalies and when you are spending pennies on the dollar and buying knock-offs, this can be expected. They have been pretty good at resolving issues with both shipping and product issues, usually resolved within a couple weeks from the issue itself.

I bought more than once with Tomtop (pedal effects, spinners, etc) while living in Brazil and now that I´m living in Spain. Had always positive experience, concerning price, quality and delivery time. I really do recommend them.

I bought several products from Tomtop, great prices, excellent quality. Unfortunately, one item had problems. With the support of their customer service, we went through a process of troubleshooting to determine whether it was convenient to have the item repaired locally. Once established that it would not be worth it, the company refunded me. With some patience, the process was flawless and I am a happy returning customer. Thank you, Lisa in customer support.

First found Tomtop in early 2013 and as with all sites that appeared from the China and Japan regions i did a cheap order just to see if it was a scam or not.

My order came pretty fast to the UK compared to a lot of international purchases via ebay/amazon etc and the item was well packed and of good quality. Since i have ordered quite a lot of items (elec, clothing etc) off them at great prices and they have all turned up in perfect condition and in good time.

There is currently a massive flood of stores like Tomtop appearing the internet and you hear so many bad stories of loss of money, bad service, scammers etc
But i 100% trust Tomtop to deliver and they always have.

I cannot comment on their customer services as have never been given a reason to do so, but i expect it to be as good as the rest of their service :)

Don't buy from Tomtop! They will show a pretty picture of what you "think" you are ordering, they post fake good reviews. It's BULL$#*!. They send you something different and super cheap and then offer shopping pts to compensate, when you call them on it. I don't want to buy your fake garbage! Gimme my money back, you bunch of liars! This is fraud!

I have long been familiar site and have a positive opinion about it. Sam I order products from China are often rented and unpacking. Tomtop I am glad that the relatively high prices and good quality products and fast delivery! This pleases me greatly because not every store can boast. In general, I will strongly recommend this store, I'm sure you will not regret.

Why only now I'm hearing that the system has problem. Yet in your previous email you guaranteed me that it will take 3 days. Now it's about 10 days.
Beside that you can't just keep someone money for 15 days plus the one 15 that I was waiting for my goods. Meaning you keeping my money for a month. Did you know that I could have make some interest in the bank.

Wake up people. If your service is pour the least you can do it's to make sure you give people money on time..

Did order wind speed meter. They promising 45 days Money Back if item not arrive. It is fake. I did complain, they just play with time. Now 2 months past. I have no money (still awaiting paypal) no item and no answer. Be careful they selling on e-bay under different accounts so rip-off and play with time until is too late for claim is the way tomtop.com making profit.

Tomtop advertises a 14 day shipping period, but I have now waited 33 days and my order has not been delivered. There is no way of contacting them directly so I am not sure I will ever get my order or get a refund. Please go somewhere else to get your electronics.

Stay away from Tomtop. Not able to deliver and refusing to refund!
I purchased a 40 drone expected to be delivered in 4 days. The shipment stalled and is still pending... I now have plenty of coupon to make new orders on... tomtop.
Guess what!?

I have ordered an Action Cam last 01/11/17 and was processed the following day. Since then the website says "Processing". Payments already confirmed and taken out of my credit card. Sent 5 emails already to *******@tomtop.com no reply. There's no toll free number to call for follow-up or cancellation. So your money gone. Be careful on positive reviews of other customer, they maybe first timer. When pacing an order check customer reviews first about the product and the company, then check website if they have customer service and toll free number to call for follow-up.

Great customer service and products. Enjoy doing business with them. Very responsive to my concerns with my orders. Products are sent from China so there is usually a somewhat prolonged shipping/transit time but the prices and quality make up for it. Usually worth the wait.

This place has got it all! Great customer service with friendly and respectful staff, quality merchandise that can stand up to me and my family, and fantastic low prices to fit my budget! I love the back pack I got. It is perfect for either day or night hikes! I will absolutely be coming back to shop again!

Over 4 request and 1 mail to customer care, just find out delivery status. Still Nobody care to respond. Not even a acknowledgment mail.

You find wide range of products on Tomtop
But of no use.

Be wise don't waste money.

I bought couple items but didn't receive them nor the refund. I emailed/call them many times... but no response. Worse customer service ever. It took me almost 2 months to get my refund back. My advise to those victims who didn't receive their items or refund involve a lawyer, write a complaint to Business Bureau and expose them all over Social Media. Guaranteed you will get your money within a week.

Brought a electronic drum tuner. Device battery (which is sealed within the device and inaccessible) does not charge. They said I should try get it fixed at a repair shop! Ask for refund, which is just under 70 pound. They offered me a tenner! It's really a awful seller and I'm still awaiting the outcome.