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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Dear sir
My order number AA17K20E1440-IRMTSR
Order has been shipped 21 nov 2017 but still wait
Tracking no. Is **************740 is not work
17 day order has been shipped please check it
Confirm my order thanks
Date of experience: December 8, 2017
Order number: AN17F20H4043-6867JW not received
I HAD NOT RECEIVED THE PRODUCT --- REFUND THE MONEY
I had wait for one month and above. How much i wait for this product.
I had check local post office. No information there - "Local Post office - They are saying product is delivery at different address -- Saying Sorry to me"
This is not my fault this is post office fault, Why should i pay for this.
Again saying i had not received the product
Please refund the amount Phyllis...
Please take matter seriously...
Fake scam website lost my money
Main time email... no refund
Tip for consumers:
fake scam website lost my money
Date of experience: August 2, 2017
Three orders, no good service. Wrog item, must pay more befor sending... bad, bad
Do not order. Very bad customer service and they do not answer your emails.
Date of experience: April 13, 2017
Hi, pls let me know your order number and Email address, i will look into this case.
From Chennai, India i took a decision to buy from TOMTOP 1 SCISHION V88 mini Smart Android 6.0 TV Box KODI and i was so delighted when i got delivery of this product in a neat package! My delight rebounded when i connected to my TV and with in few seconds it made my TV into a SMART TV! No installation hassles and it was just a plug and play, that simple. A good quality product what was shown in their site was exactly delivered and the price also very competitive!
THANKS TOMTOP, MY TV HAS BECOME SMART THANKS TO SMART TOMTOP!
Rajendraprasad chennai india *******606
Date of experience: October 10, 2017
My name is Bada Titus Adrian and i have e-mail *******@yahoo.com, i order from you one watch with order no.AN17G05Q4211-FEUPN8 and i dont recive my item yet. I hope you refound my money and i whait a mesage from you. Thanks.
Date of experience: September 27, 2017
Dear customer,
Thank you very much for your comment.
I am very sorry to tell you that your order may got lost during the transportation,
But don't worry, we will let our customer to bear any losses,
Refund is on processing, you will get a refund in the next 15 days.
Regards
Tomtop
Recently I did shopping at TomTop and all I can say I am highly satisfied with their service. I should mention about TomTop's promo actions that allow you to get what you want at very affordable prices. And that's how I bought my new Xiaomi XiaoFang 1080p Camera (Order: AN17G11T0042-N6QVX4) ;) Highly recommend TomTop to anybody!
Date of experience: August 21, 2017
I receave a camera without the majority of accessory's. I claim to them, and the only solution that they gived me was to send it back to them, and they told that i was the one that had to pay for the shipment sending back to them when it was them that send me a product that i could not even charge! I had to pay and lose Money because of them!
After sending to them it passed more then a month for me to get the part of the Money back, with me always sending emails to them and they barley responding.
They don't care anything about the costumer. DON'T BUY FROM THEM!
GEARBEST or BANGGOOD are way better!
Date of experience: February 14, 2017
I have made several purchases in the company TOMTOP, I have always received my products without any problem and quickly, their online consultancy is very efficient, a 100% recommendable company
Date of experience: September 14, 2017
AN17F18Q4907-SFD5R4
Very bad customer service I have made $500 payment and no one is responding.
Order page says payment processing.
I have got below mail
-------------------------
AN17F18Q4907-SFD5R4
Very bad customer service I have made $500 payment and no one is responding.
Order page says processing.
Really Bad.
Edit
Tomtop TrustScore 6.7 / 10 1,898 Reviews
Reply from Tomtop
Published 4 hours ago
To make sure you are the card holder or have authorized this transaction, pls kindly help to provide below information:
1 Photos of credit card (both sides). To protect the personal information, you can give us the previous 4 number and the last 4numbers and cover the other numbers.
2 Payment detail for this order (such as shipping address, value etc)
For all information you provided, we will make it confidential and won't let out.
If you can respond earlier, your order will be processed sooner.
------------------------
I have responded 5 times with the same information
They ask again and again. Something terribly wrong with the website.
Date of experience: June 19, 2017
To make sure you are the card holder or have authorized this transaction, pls kindly help to provide below information:
1 Photos of credit card (both sides). To protect the personal information, you can give us the previous 4 number and the last 4numbers and cover the other numbers.
2 Payment detail for this order (such as shipping address, value etc)
For all information you provided, we will make it confidential and won't let out.
If you can respond earlier, your order will be processed sooner.
I like this web, you can find here originals produits and good prices, i order many time and all the time i recive the produits in good condition and fast
Date of experience: August 6, 2017
Ordered a phone from them which they sent via DHL who then wanted a further 41 before they will deliver it. Despite requests to both DHL & TomTop I have had no answer from anyone.
Date of experience: January 9, 2017
Dear customer, thanks for your sincerely review and sorry for unsatisfy purchasing we brought
Would you pls give me your order number and email? We will check it for you
I ordered a DOP LED light from TomTop as it was by far the cheapest seller. It arrived quickly, I didn't need to pay customs tax. The product was better than I expected and was packed very well.
Date of experience: November 19, 2016
I have not got anything yet / Please help me.?
- Order Number: AN17D09I5219-P5SANW
-
- Track Number: RM*******CN
-
- Order Placed Date: 2017-04-09 09:52:19
-
- Shipped Date: 04/9/2017 4:01 PM
-
- Shipping Method: Super Saver Shipping
Date of experience: June 12, 2017
Hello, my dear client, don' worry, i will help you on this issue.
Do not even expect an answer. Don't buy anything from there!
On the 09/06/2017 at 08:29:23 I ordered a mobile phone from TomTop online store. I had to make the payment online. According to the tracking the product has been sent from Germany on the 13th June. On the 14th June it has been forwarded to Hungary but it has never reached the Hungaran Post Office who would have delivered it to my address.
I contacted DHL Germany but they told me that only the sender can take action. I contacted the Hungarian Post Office as well but they have not received the item.
I wrote an e-mail to *******@tomtop.com and to *******@tomtop.com but nobody replies. Is it legal in the European Union? In 2017 why is it impossible to get in touch with the sender? Neither by email nor by online chat?
On Facebook I could chat with someone who promised me that he would help me. But after a while he stopped answering.
Anyone can see the current status of the item with the track number. So it should not be a problem to find out where it is. TomTom is not helping me at all to find the product that I have ordered.
Date of experience: June 26, 2017
Hello my dear customer, pls kindly me know your order number and email address, i will help your to solve this problem.
Needed an special harddrive hotswap bay that they were one of few selling it for also a decent price, put on order and had no problem what so ever from them :)
Date of experience: September 5, 2017
Reliavél this sita, good price excellent fast delivery.
I always recommend it to my colleagues.
Great variety, products with description
Accepts multiple forms of payment.
Date of experience: January 13, 2017
Dear customer, thanks for your sincerely review and we are looking forward to the next cooperation with you!
Overall I'll give you guys 3.5 of 5
That's all I can say...
Cause you made sire that my product was delivered on time
Date of experience: August 21, 2017
After three months of continuous email and follow-ups, i was finally refunded back my money, from TOMTOP...! Rest is all upto your sole discretion on using TOMTOP.
Date of experience: September 12, 2018
Don't buy anything from this website / company: TOMTOP. This is my personal experience for the Order # AA18F15J3008-44XUR7.It's been 71 day now... but nothing received and they are clearly denying any refund as well. So stay away from such SCAMSTERS...! You have been warned.!
Date of experience: August 24, 2018
I am very pleased with this online store. I bought a cell phone at an excellent price. The delivery came in time and everything was ok.
Date of experience: July 31, 2017
This is the best store.
Then there are coupons that you can buy to great advantage.
Get the parcel by courier. Very convenient for me.
Date of experience: October 27, 2016
Great option for purchase. They are honest and considerate. Prices are very competitive and security in delivery makes all the difference. I'm from Brazil and always buy products offered by TomTop. Highly recommend.
Original Mensagem:
Ótima opção para compra. São honestos e atenciosos. Os preços são muito competitivos e a segurança na entrega faz toda a diferença. Sou do Brasil e sempre compro produtos ofertados pela TomTop. Recomendo.
Date of experience: August 30, 2017
Hi, I have purchased product and there is poor customer service. Tomtop use to send defective item. Also do not send replacement or return money.
Date of experience: August 26, 2017
Dear customer, please may i have more details about this case so that i can help you to solve your problem properly. Just be easy, dear customer, i will help you to fix this problem for sure.
After many Emails and After a Month I Finally Received my Order, even tho I'm Still awaiting for two Orders to yet Arrive. But Once Sent out Arrived very Fast By Priority Delivery.
Date of experience: September 11, 2017
All is fine but sometimes take a lot of time to arrive. After the package leaves China there are not way to track it
Date of experience: October 14, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Tracking number: RF462021528SG
Tracking link: http://www.17track.net/zh-cn/track?nums=RF462021528SG&fc=0
Hi, please the tracking system show that the goods delivered successfully 8 days ago.