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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Fast, protective and "smart" shipping, I've get exactly what I want in cheapest price, and with no extra fees! Absolutely recommended!
Date of experience: September 29, 2017
I have found some amazing bargains on Tomtop and try to visit often to find more hidden gems! You should too!
Date of experience: October 28, 2017
Tomtop is an excellent store with very good offers. The store has many technology items and all at a great price
Date of experience: January 17, 2017
Looking Forward for exiting new products in 2017.
Keep on selling great drones - i like them.
Good Quality good Prices.
Leroy
Date of experience: January 15, 2017
I have purchased inexpensive submersible led flashlights and they have the best price, 2-3 week form china is not that bad.
Date of experience: January 12, 2016
Very good shipping, valuable materials, after several purchased item, I'm just recommending this site
I'm from Romania btw.
Tomtop.com, thank you!
Date of experience: December 5, 2017
Good quality. I was surprised by the quick delivery.
Product sent without damage. I set out future cooperation with your company.
Date of experience: February 16, 2017
One of the best to deal with. Always had good service and customer satisfaction. Orders are shipped to you very fast.
Date of experience: February 26, 2017
I left some messages and no-one were answered, never! How can I trust a company which such minor consideration to customers
Date of experience: April 6, 2017
Still have not hear anything from their support and still no money on my account this is 100% a scam site
Date of experience: June 3, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
Worst company ever don't answer e-mails don't answer on the online chat... no information what so ever after you place your order and today i logged in to my account and see that my order is refunded but they still selling same product and the money is not back on my account...
Date of experience: June 1, 2017
They offer a wide variety of products at great prices. I especially like their choices in lighting products. Shipping is free.
Date of experience: June 15, 2017
Whatever technology you need, you will find it on TomTop.
Great service low prizes and a blazingly fast delivery. Plain awesome.
Date of experience: June 5, 2017
Customer services helped me get a replacement gadget after the one i bought became faulty. The shipping is also really fast.
Date of experience: August 9, 2018
Just got my dash cam and it is awesome! Very well made and easy to setup. Shipping was free and fast. Great website, I will be ordering again soon.
Date of experience: September 17, 2017
I purchased two products from this site ref CN18E23J5414-GECUAM BN18E20J5054-S486IN two months have passed no clue of it. In the beginning TOMTOP responded giving false assurances to wait now they are nither replying my mails nor refunding my money. I now don't trust companies like this
Date of experience: August 14, 2018
Dear Indra A.,
I'm sorry to bring you a bad customer experience.
I will follow up on your questions and solve problems for you.
I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
You can also contact us at the following link.
https://www.tomtop.com/help/our-service-channels.html
Tomtop will solve the problem for you.
Best regards,
Adene
To order very simple, always items in stock, fast delivery and very good prices.
I recommend this store.
Five stars.
Date of experience: August 7, 2017
I did buy a plant sensor. It is working great, the lowest price in the market and very fast delivered.
Date of experience: August 21, 2017
Tom Top has always had a good variety of items at great prices and have always been reliable in delivering
Date of experience: August 8, 2017
Made several purchases from Tomtop this year. Great item, good price and fast shipping. Definitely will buy from it again.
Date of experience: September 11, 2017
Best website to buy my products! Congratulations to the whole team! Thank you for your attention and cordiality. Good sales!
Date of experience: October 15, 2017
Very pleased with the prices and shipping speed from Tomtop. Will be doing business with them for a long time.
Date of experience: October 8, 2017
Quality products received, happpy for purchasing. The same products compare to other website or shopping cart is very much higher.
Date of experience: November 7, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Hi, pls let me know your order number and Email address, i will help you to solve this problem..