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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Good experience, high reliability. The customer care is very careful.
I bought at the best online price a smartphone
Date of experience: August 26, 2017
I'm buying for years, even via Ebay shop or physical TomTop shop. Never had any issues! I recommend them!
Date of experience: September 20, 2017
Prompt shipment with parcel arrived in slightly more than 2 weeks. Camera working as described. Happy with the purchase.
Date of experience: September 12, 2017
Received wrong product, no response to emails to fix problem. Got a refund from PayPal after waiting 8 weeks.
Date of experience: April 19, 2017
Received good quality products and also cheep. Delivery time for India 40-45 days.
I'll recommend this site for all.
Date of experience: October 8, 2017
I am very pleased with the quality for price paid. I recommend this seller and their products to all.
Date of experience: December 24, 2016
Large selection, low prices, excellent quality! One of the best shopping on the Internet, Many thanks that you have.
Date of experience: February 12, 2017
Tomtop is much more than an online store. Buying at Tomtop makes it a pleasurable, safe and fun experience.
Date of experience: February 14, 2017
I have found that there is a great selection of items that are at very reasonable prices! Happy shopping!
Date of experience: March 6, 2017
Very slow shipping, I mean sometimes unbelievable slow, 2 weeks in processing one time for 1 of my orders.
Date of experience: March 27, 2017
Hi, pls let me know your order number and Email address, i will help you to solve this problem..
I've bought many products from Tomtop. They send it very fast and it was exactly what I expected for.
Date of experience: February 20, 2016
It offer a variety of products for much less prices of other companies. Most often the shipping is free.
Date of experience: May 24, 2017
Very happy with Tom Top service. Prompt response for the queries. I must recommend for their services to everyone.
Date of experience: May 27, 2017
Excellent products and price the service is also excellent I would 100% recommend anyone to buy from this company
Date of experience: June 11, 2017
I can only say good things! Everything was okay with the product! I recommend them!
Correct page! Try it!
Date of experience: June 24, 2017
Never received my item, The customer service was terrible, they did not refund. Never buying from there ever again.
Date of experience: June 24, 2018
27.06.2017 I ordered a product in another shop today 04.07.2017 it was received and shipping was also from Germany
Date of experience: July 2, 2017
Pls kindly wait some more days with patience, If still get nothing until July 10th, we will issue resend or refund as you with.
Also visited the post office gave the product order number but they said not received it yet. Very unsatisfied
Date of experience: June 29, 2017
Hi my dear customer, your order may got lost during the transportation, just take it easy, we will issue full refund for this order.
Good price, and was deliver in to 2 weeks in italy, I'll be back on this siteI will buy again on this site because I was skeptical about some judgments and then bought it without problems
Thank you
Date of experience: September 18, 2017
Excellent shop - took a lot of things here. Prices are very low. I wish this shop only prosperity and new regulars! Definitely I recommend to anyone!
Date of experience: November 30, 2015
They had good prices and delivered early and the products where in good condition. I ask very little else from a company so there you go,
Date of experience: September 27, 2017
I have ordered a thermometer from Tomtop. It was promptly delivered in a secure pack. It costs less compared to other online stores available for me.
Date of experience: September 13, 2017
I already ordered 2 phones and lots of other stuff ad I have always been satisfied, nice prices, fast shipping, and the articles are well described.
Date of experience: February 11, 2017
I bought a laser engraving machine that does not associate with any of my computers, I've sent a Main and they do not listen to me.
Date of experience: February 19, 2017
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
I am very sorry to hear that, pls let me know details, i will help you out.