- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
I've ordered from Tomtop a few times now. The first order item arrived quick and nothing bad to say. So I decided well these guys are legit. My next order was a total of 4 items at 300 dollars: 2 drones and 2 drone batteries. I paid for expedited shipping which was 10 dollars extra for each item. First cheap drone came within the week but my profile says that all items shipped. So I'm like where is everything else. I message them and get a reply 3 days later saying my other items will be here within 20 days. After 2 and a half weeks my second drone came. My 2 drone batteries came after a month of waiting. No refund on expedited shipping and to boot my 200 dollar drone was broken. The swivel camera motor burned out after first use, battery on FPV monitor would only charge half way. To top things off one of the motor's just stopped working. I message them that week it arrived that it was broken. They wanted a video. So I send video shared on my google drive. They say they cant view it and ask for upload to youtube. I uploaded to youtube and now no reply from customer service. I betting I don't get any kind of refund. Listen people, only buy cheap products from this company. If you invest in any high dollar item and it breaks, good luck trying to get your money back. I started my support ticket June 10,17. It's now July 11th and no refund. Time to give gearbest and bangood a go, I'm done with Tomtop. Order #AN17F04V2251-R68H11
Date of experience: July 11, 2017
Its my first experience to buying here. And i'm so impresive cost price so cheapt if compere with other competitor.
Date of experience: August 31, 2017
Ordered a pocket drone, it came in damaged. It was shipped from China in a thin plastic bag which was the first problem. I called after finally finding a phone number and someone called back after a few days and said they were sorry for the problem and would ship another one to me. A few days later I got an email asking for pics of the damage and asked if I could find someone to fix it. I sent pics twice and replied that the drone is plastic and it cant be repaired. I received another email asking for more pics and I replied that I have already sent pics and what happened with the first response that they would send another. I also told them that the ad and the picture on the box showed that the drone had a camera but the one I received that nothing but a flashing light. I got tired of email back and forth so I said that I am a big boy and will just pitch the drone in the garbage and will not buy anything from them. I also told them that I should know better than to buy Chinese junk and I stated MAKE AMERICA GREAT GO PRESIDENT TRUMP
Date of experience: January 1, 2018
Good morning, I wanted to inform you that I have not received my package shipped
12\ 06\ 2016 hoping for an answer, I offer Sincerely.
Order Number: AN16L06H2119-HPELID
Date of experience: February 10, 2017
It is now some years I buy from TomTop and I can say they are very reliable. Items are well packed and time of delivery is faster than normal.
Date of experience: September 4, 2017
I have made some purchases, they never sent email but they have good quality, nice packing, fast shipping and quick delivery. I will buy again.
Date of experience: July 22, 2017
I've used this site quite a few times now and I've always had good value for money and really good quality product with quick delivery.
Date of experience: September 25, 2017
I bought some item very good quality and price. Take long to arrived, but finally I got them. I will do some more shopping.
Great
Date of experience: March 6, 2017
Having ordered a few items from Tomtop.com I am well pleased with the products and delivery. I expect that I will continue ordering from them.
Date of experience: May 2, 2017
I have ordered many items from TomTop and I always had a great experience with them. No problems and the customer service has been great.
Date of experience: June 11, 2017
Order Number: CN17H21O3027-AHXR87
Received item but have to pay Rs 1926/- to courior for Costums penalty, after using the product found defective Its Android TV box and its not working and hanging tried to reset and other option but not succedded. To write reveiw and feed back no option in tomtop website.
Date of experience: September 21, 2017
Dear customer
Thank you very much for placing your order with tomtop. As your review mentioned, the item you received is not functioned properly, Please kindly ship it back, we will test it carefully and supply you a solution as soon as we can.
Please be easy, you will have a workable drone in perft conditions eventually. Looking forward to see your prompt reply.
Tomtop.com
I believe it is the best site for duy electonic - product and more with Germany and warehouse. Free shiping
Date of experience: August 3, 2017
This is a scam site. You do not get your order... no-- one ever emails back... and when you try to track anything it is in Chinese DO NOT USE THIS SITE SCAM!
Date of experience: April 7, 2016
Dear Customer,
Sorry for the inconvenience we may have brought
Please tell us your order number, then we can solve the problem.
If possible, please send email to support@tomtop.com of the problem, then we will check and give you a solution.
Thanks.
Best regards
Customer service from tomtop.com
The products are very good quality. The customer service is very professional. We recommend them highly especially for electronic items.
Date of experience: December 10, 2015
Stuff ships from China and may take 2-3 weeks but the price is worth the wait. Customer service is good.
Date of experience: July 26, 2017
Easy to navigate on site, variety and quality products, fast delivery. Ordered to Portugal and arrived in 6 business days
Date of experience: August 21, 2017
100% Satisfaction,. I strongly recommend!
I have purchased several items from TomTop. In each instance the item(s) were as described.
Date of experience: September 14, 2017
It's a bunch of China companies working together,, the problem is that you don't get half of what you ordered
Date of experience: October 2, 2015
Excellent company to purchase from, good quality and very cheap, fairly fast delivery from the other side of the planet
Date of experience: September 24, 2017
Good place for mining gadgets. There you can find a lot of utilities for you house, car, job and etc.
Date of experience: October 13, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear Jim B,
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com