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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
I bought many items and was deliver in 2-3 weeks to Poland. Good price, orginal items, good descriptions.
Date of experience: September 17, 2017
Very good company, quality products and fast delivery!
Highly recommend, always have good deals. Very attentive customer service.
Date of experience: September 13, 2017
Very good seller. The item I ordered came quickly and was exactly as the description. I Highly recommended.
Date of experience: July 24, 2016
Good website, got my order timely and the product delivered is in very good condition and works fine.
Date of experience: October 5, 2017
Very good product range and speedy recovery. Highly recommended to buy. Trust worthy services and price also good.
Date of experience: October 16, 2017
This site has the best products, service, quality, customer service for the price and would order again.
Jeff
Date of experience: March 2, 2017
Very good shop. The shipping is fast. The prices are cheap. Shop recommended for any kind of purchase.
Date of experience: April 17, 2017
Very good store, fast ordering and delivery, you can always find a quality product with a good discount
Date of experience: April 28, 2017
Good comuncation and product as described. Easy to use and install. Fast shipping. The website is very good.
Date of experience: September 2, 2020
There is no page with excellent service and fast shipping!? Except TomTop.
Shipping fast, delivery fast what more can you ask for
Date of experience: August 15, 2017
One of the best stores I have bought, good prices, easy payment and a good variety of products, I recommend to everyone.
Date of experience: August 15, 2017
Lots of discounts and lots of products on offer. But sometimes mobile phone products are more expensive than other online shopping sites
Date of experience: September 15, 2017
Fast delivery, good products and of course: cheap prices!
Would order here again.
Fast reaction to email contact and good product tracking.
Date of experience: October 3, 2017
I have had nothing but good service out of Tomtop. All items I purchased have been top quality at a good price.
Date of experience: October 15, 2017
All is with very high level
I will order again from this site,
Very good quality
You can buy again from tomtop.com
Date of experience: December 7, 2017
This is an offensive website telling jokes to offend people and lot of people got offended we never take jokes I take things seriously I hate someone who lies that offensive. I will never order anything from TOMTOP again. This is an offensive shopping website by offensive I mean deceiving. To all of my people if you try to order something order from Amazon or eBay at least I know they are good websites. Walmart works too. TOMTOP never offend me or any other people again or I will have you shut down! I am strictly against hate and offensive lies I want the truth there should be a capta checking that you can verify that your not a robot. To TomTop services get my order in 3 weeks or I will email you to get a refund! I will not tolerate waiting because when I wait. You take advantage with me and this is offensive. No more goofing around and get my order done. Yes i will give you my order number abd is Order number: AA17L09X2208-LPXI77 as well as my email address ans is *******@gmail.com
Date of experience: December 24, 2017
Problems with tracking but finally the order arrived.
The product was OK.
I think I will make more deals in the future.
Date of experience: May 4, 2017
It's a wonderful place to find the newest components and stuffs. It's cheaper than the others, and you can discover many things
Date of experience: May 29, 2017
Because i find the best offer with the best price and high quality i recommended for all people who like online shopping
Date of experience: June 9, 2017
I am very satisfied with the product and the Service. A clear recommendation! I ordered a fidget spinner to Germany and I got it in around 3 weeks.
Date of experience: July 20, 2017
Bought a fidget spinner for my niece, she said it is her favorite or all her spinners! She carries it around with her and plays all the time.
Date of experience: August 6, 2017
My order was sent without software that was promised. How do I get it? The software provided was a dangerous virus that window defender removed
Date of experience: February 10, 2017
I have used this company for some years for a diverse range of products. They have always arrived quickly and have been value for money
Date of experience: March 29, 2017
TomTop is a great site. Everything I've ordered has been exactly as advertised. The prices are great and the site is very easy to use.
Date of experience: April 25, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear Robert S.,
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you a solution as soon as i can.
Thank you very much for your patience and looking forward to see your positive reply.
Tomtop.com