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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
I always would recommend Tomtop. Good Quality and good delivery service to Malaysia. A company to trust.
Date of experience: September 18, 2017
Fast shipping, good communication, everything is good, i recommended for everyone. Flash deal is very good, you get the best product for sou cheap..
Date of experience: September 29, 2017
Website easy to navigate, details on items informative. Looking forward to purchase more items in the future
Date of experience: October 15, 2017
Good product selection with low prices and great customer service with prompt responses when contacted with problems
Date of experience: June 4, 2017
I bought an item which obviously never arrived, I wrote over 10 times to the customers support which also never got an answer back
Date of experience: June 25, 2017
Nice wide velcro and rubber bands on the inside to secure the battery. Thick material and a handle to carry the bag with you.
Date of experience: July 2, 2017
I sent email to ask for my order on 6/10 which I placed on 5/20. The seller sent me email back said it was delivered and gave me fedex tracking of my order. After checking tracking number from them, I sent email back explain that my order was returned to sender in CA but I was in TX. They sent me email back said It shows Package delivered by U.S. Postal Service to addressee. So I wrote a long email and attached the delivering log from fedex.com to them. No ones responded back after that so I had to do the dispute with paypal.
Activity Location
6/05/2017 - Monday
11:12 am Delivered ROWLAND HEIGHTS, CA
Package delivered by U.S. Postal Service to addressee
10:23 am At U.S. Postal Service facility LA PUENTE, CA
Returning package to shipper/merchant
3:05 am At U.S. Postal Service facility LA PUENTE, CA
Returning package to shipper/merchant
6/03/2017 - Saturday
2:36 pm At U.S. Postal Service facility BELL GARDENS, CA
Returning package to shipper/merchant
2:11 pm At U.S. Postal Service facility BELL GARDENS, CA
Returning package to shipper/merchant
6/01/2017 - Thursday
4:15 am At U.S. Postal Service facility DALLAS, TX
Returning package to shipper/merchant
5/30/2017 - Tuesday
7:14 pm Returning package to shipper IRVING, TX
Incorrect address, unable to deliver - Returning package to shipper - Please contact shipper/merchant for details
Date of experience: June 17, 2017
Hello my dear customer, pls inform me your email address or order number, i will look into this issue.
Hassle free ordering, it was easy to pay and track the order. The live chat was very interactive and responsive
Date of experience: July 29, 2017
Great prices & very quick delivery makes this a great place to shop, i would this website recommend to anyone
Date of experience: August 22, 2017
Packaging and shipping of all products I received was good.
Build quality of the product is very good and reliable.
Date of experience: August 21, 2017
I've bought 2 products in this store and I get it with nice discount and they arrive very quick and with no problem.
I recommend it!
Date of experience: September 10, 2017
Very good Chinese shop, with a multitude of objects from the wackiest to the most high tech, with very good prices and a relatively fast delivery.
Date of experience: September 10, 2017
Very good and safe website for online shopping from all over the world. I am happy and glad to give review for this online shopping website.
Date of experience: September 19, 2017
Product arrived fast and is very good! Perfect operation, very accurate measurements, very clear and sharp image. I recommend everyone
Date of experience: September 14, 2017
Best shop! Quickly sending - everything is best from Tomtop:)
No problem witch payments, good products in best prices. Good quality
Date of experience: September 14, 2017
Excellent the service and the platform of purchases in the site, I believe that I will have good surprises when my products land in my house.
Date of experience: October 14, 2017
Very good product quality and friendly support.
The support team ist top and TOMTOP is top.
I bought several items.
Date of experience: October 22, 2017
As always I am very happy with product from TomTop. They have very good support and good products. I like that every description is very good.
Date of experience: October 17, 2017
Very good site, enjoyed it a lot, bought quite a few items, good price, quick delivery, nice quality, really nice
Date of experience: December 11, 2017
The delivery was so fast. Recommend it five out of five. Also great customer service. Tomtop is the best it is affordable and has great products.
Date of experience: February 24, 2017
I have purchased multiple items from their store and have never had a problem. All electronics are working and I continue to to reorder from them.
Date of experience: April 3, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.