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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Its a good site to buy technology like drone
Good assistance. Can download app, its very easy to use and you can buy items in the app.
Date of experience: August 28, 2017
All OK. The products are just the same described in the web page. The relation quality-prize is very high.
Date of experience: October 9, 2017
Good shop, great price. The shipping was fast. The item which i ordered is good and was cheap enough.
Date of experience: January 31, 2020
Beware the business is from China and is fake, products fake, website information says it's in Washington. Doesn't exist, it's completely fake.
Date of experience: November 3, 2017
Dear John
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
Its not real. I feel like i just wasted my time. My friends order never came and i feel bad for her.
Date of experience: September 4, 2019
Dear Lupita a，
I'm sorry to bring you a bad customer experience. Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Looking forward to your quick reply.
Best regards,
Tomtop.com
What a great team of sellers, goods are what they say they are, and at a very reasonable price. Thank you
Garry
Date of experience: February 12, 2017
I love Tomtop. Price are great and the quality is good. I highly recommend Tomtop when you shop. I always shop Tomtop before I look anywhere else.
Date of experience: April 27, 2017
Plenty of useful things, always precise expeditions and ready to answer to customer feedbacks. Always satisfied of every order.
Date of experience: May 29, 2017
Tomtop is a very good shop. It has good products. They are very quick to send you purchased products.
Date of experience: May 28, 2017
Do not buy. Item is not beige. It is tan. Not made from the same material as the car. Cheap weird plastic
Date of experience: June 13, 2017
Hi, pls kindly let me know your email address and order number, i will help you to resolve this problem.
I think everyone try this site at one's this site has very cheap product try and feel something different
Date of experience: June 28, 2017
I adore this site or i can find of products of quality has of price very affordable. I the recommends to all
Date of experience: June 26, 2017
Support customer team need to improvement to quick answer or help them.
I requested to pay pal customer service help to contact tom top.
Date of experience: August 31, 2017
The site is good for buying and gives good product for price. The shipping is very long but it's always there and well packed.
Date of experience: October 5, 2017
Thank you for an easy, pleasant transaction. Excellent seller. Very quickly Very accurate Very satisfied
Date of experience: July 26, 2017
My mini keyboard is awesome. When I wanna type a message, I can type using my mini keyboard anywhere even far from my laptop. It is so convenient.
Date of experience: August 20, 2017
Very good prices, very good quality, good shipping and delivery time.
I love this site, I can use promotion coupons ant my tomtop points together.
Date of experience: August 15, 2017
Good seller!
Everything went fine, delivery was fast. I'm satisfied. The product's package was good.
Date of experience: April 6, 2017
It was easy to shop on TomTop. I had no problems with the sellers and the orders arrived on time. I would shop on TomTop again.
Date of experience: June 7, 2017
Great quality products.
I am always fully satisfied with the quality of the products that I have ordered from this company.
Date of experience: October 8, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Thanks for your kind replay, and we will improve our service, and we will find and check more product to our customer.
Happy new year! Wish you have a happy new year!
All the best,
Tomtop.com