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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
I really like they talking really nice and they shipping was good and fast. I think the products are so quality
Date of experience: November 30, 2017
TomTop delivers good value and quality, makes shopping easy, delivers products on time, and provide good customer support.
Date of experience: March 13, 2017
Overall a good site with good values and many products. Some difficulty with customer service and poor communication.
Date of experience: April 12, 2017
Love this company, easy to purchased there products and if you need to return anything they are there to help you
Date of experience: July 17, 2017
The worst assistance in the world.
A problem in the address and it is a month that I am struggling with these incompetents
Date of experience: August 15, 2018
The best of the best seller. Quality products and fast shipping.
If you have any problems the seller try to help you and solve it.
Date of experience: September 5, 2017
I made my purchase on 09/26/2017 and I have not received the product yet, and I can not find the product because it has no locator.
Date of experience: September 1, 2017
It was my first order on this site, and I will do it again. The service is very good and the delivery was very fast. I do recommend this site!
Date of experience: October 8, 2017
I received the RC car very quickly. The RC car was amazing, super fast, awesome control and great battery life.
Date of experience: April 5, 2017
A vast variety of products and good stuff. Lots of technical products and great business options. A great site that is run well.
Date of experience: November 17, 2015
Tomtop is a very good surprise: very well organized, a lot of good products for drones, with good prices and with quality.
Date of experience: August 17, 2017
I've very good experience with this shop. The have good prices.
I recommend this shop. I Bought many items on this web.
Date of experience: September 10, 2017
VERY RELIABLE SITE WITH EXCELLENT ITEMS VERY FAST AND FREE SHIPPING TO EUROPE. TOTALLY RECOMMENDED. EXCELLENT COMMUNICATION AND VERY FAST PROBLEM SOLVING
Date of experience: September 22, 2017
I liked to buy there. Great prices and great products. Need to improve the delivery service but Its nice to buy there.
Date of experience: September 14, 2017
The best market place ever! Everything you want buy at the best price!
Thank you tomtop! And see you for next buy
Date of experience: October 15, 2017
TomTop is interesting company and deserves our attention. It offers the latest products that deserve our attention.
RECOMMENDATION GREAT PRODUCT GREAT COMPANY GREAT SUPPORT THANKS YOUR GREAT SERVICE!
Date of experience: September 28, 2017
Everything was in time, the only problem was the time for the shipping to my country, but that's normal, taking in count that is a little country
Date of experience: April 11, 2017
I have made 3 purchases and I have always been very pleased with the prices and the product, I recommend it 100%
Date of experience: November 20, 2015
We love it it very fun to fly thanks.the am working very good to i love it so much you want to tell the world.
Date of experience: June 6, 2017
For others buyers NOT bay items to this site, this site is very very cheap. I bay one items to this site but I received my item broken...
Date of experience: July 15, 2017
Hi, pls take some photos and videos showing the problem and send to me, we will resend replacement.
This website is wonderful and the cost of the product is low compared to author website. The shipping is fast and the product is very high quality
Date of experience: August 3, 2017
Good experience to buy in tomtop. The sellers are correct and the product are very good. It is the best way to buy in nice conditions.
Date of experience: August 17, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear Loris G.，
I'm sorry to bring you a bad customer experience.
I will follow up on your questions and solve problems for you.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com