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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
I always would recommend Tomtop, I have always received a fare commercial treatment, a company to trust.
Date of experience: September 17, 2017
TOMTOP. MALL Precaucion Fui estafado por esta compania. Utilizan varios medios para vender incluyendo e-bay asi como su propio sitio web. No sea victima usted tambien
TOMTOP. MALL
TOMTOP. MALL Caution I was scammed by this company. They use different ways to sell including e-bay as well as its own website. Do not be a victim you too.
Date of experience: November 3, 2016
This is a very good store for buy many articles i buy a drone and send me very fast and very good product thanks a lot.
Date of experience: March 6, 2017
Excellent site, the price is online support is very good.
Shipping to Brazil ok. Very good products.
Date of experience: July 17, 2017
Good site.
Send in time.
Good product quality.
Good package quality.
Quick respond.
Recommend.
Best Prices.
Date of experience: July 24, 2017
Very good people, very good service, very good price. I hope to have more and better products in the future.
Date of experience: August 24, 2017
Fast shipping and great service. And fast delivery.
I made several deals with them and I was always satisfied.
Date of experience: August 24, 2017
Waste of money and time here.
Worst site do not buy here.
Do not waste your money.
I did not received the item and money also not refunded.
Date of experience: August 28, 2017
Dear customer, i see the point you mentioned in the review, please kindly let me know your order number and email address as well, i will check this problem and help you to solve it.
Excellent service, fast shipping and quality products! I have bought many products and all have arrived very fast, very well packaging.
Date of experience: September 27, 2017
High quality products, they are fast in the answers, and fast in the sending recommend, send the code of the screening.
Date of experience: August 21, 2017
Good site to find all I Want. Very good. I trust Tomtop's Site I have no problem. I Want to congratulation the sellers.
Date of experience: September 17, 2017
Perfect. It arrived in perfect condition and the quality is excellent. Soon I will make new purchases. Thank you TOMTOP, VERY NICE!
Date of experience: September 18, 2017
I enjoy Tomtop for great products. I enjoy rc drones and they are a great resource for the rc enthusiast.
Date of experience: September 15, 2017
They have everything you can't think of and all the stuff you can think of and all the things you did not know that you wanted
Date of experience: October 1, 2017
Excellent product, work as expected with a good price. Good green light laser with bright flash light with good remote control.
Date of experience: February 13, 2017
Product are of great quality and as shown and described on website and was delivered as said on time.
Date of experience: May 31, 2017
The service offered is the one that is promised, as well as the time of delivery the items well packaged, good customer service.
Date of experience: June 11, 2017
Purchased three products from its US warehouse. Products are in good condition and very fast shipment from its US warehouse.
Date of experience: June 27, 2017
Great website. Extra prices, fast shipping. I recommend it to everyone! I recommend it to everyone! I recommend it to everyone!
Date of experience: August 2, 2017
Great experience in the site! With the prices, the delivery and finally with the product itself. Very satisfying.
Date of experience: August 24, 2017
Items with cheap prices and hight quality.
I recomend it for everyone looks for trusted store.
Thanks
Date of experience: September 17, 2017
The best technology store. The store has the best prices and the best types of shipments. Products arrive well packaged
Date of experience: September 18, 2017
To see has been the best site where I shop, has fantastic prices!
Very good site!
Best prices
The best
Date of experience: October 10, 2017
My balance is dedicated but my product is not received yet... No notification. No confirmation... No response...
Date of experience: October 21, 2017
Dear customer,
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear Customer,
Sorry for the inconvenience we may have brought.
We are trying to provide better item with better price to customer.
Any question, please just let us know and we will solve it for you.
Best regards
Customer service from Tomtop.com