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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
A great experience. I am very happy with this product. Great buy.the this product. I would recommend this product. Please purchase this product.
Date of experience: February 14, 2017
Lots of neat gadgets and projects available. Good source of components for electronics and components for various maker projects.
Date of experience: June 1, 2017
The price are ok, received the product short time. The product, the price, paying method, the communication, etc... everything all right!
Date of experience: June 24, 2017
Very bad the customer secive
Unnecessary video request 3-4x for the same error
If the order does not arrive, they dont help and time-wasting
Date of experience: January 23, 2019
Good prices on lots items and fast shiping. Custumer service is fast for now.
Maybe put more product in germany warehouse.
Stay good :)
Date of experience: September 22, 2017
I bought mjxbugs 3, best price, fast shpping highly recommend, best online shop ever. For sure i will buy something more in a future
Date of experience: September 16, 2017
Product defective. No refunds yet. Bad customer assistance. Product defective. No refunds yet. Bad customer assistance.
Date of experience: April 22, 2017
Oh my dear customer, i am very sorry to hear that.
Pls let me know your email address and order number, i will help you.
I have a positive experience with this trade. I have a positive experience with this trade, quality products.
Date of experience: October 9, 2017
Great products.
Great sellers.
Great after sale service.
A great choice always in stock. AAA+++ sellers
Date of experience: June 2, 2017
Perfect. Excellent, Perfect. Excellent, Perfect. Excellent, Perfect. Excellent, Perfect. Excellent, Perfect. Excellent,
Date of experience: August 25, 2017
Perfect! Fast shipping and everything is included. Perfect. Fast shipping and everything is included..
Date of experience: September 29, 2017
I am very pleased with the quality of the product, I am very pleased with the quality of the product, the shipping service and the customer service.
Date of experience: April 30, 2017
Very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good
Date of experience: September 3, 2017
Excellent e-shop site. Very cheap prices, lots of bargains, very kind customer service.
Wormly suggested
Date of experience: October 3, 2017
Good shopping experience, recommend to buy from this site!
Shipping is far enough.
Definetely recommend
Date of experience: February 13, 2017
Good service.no problems on paiment or delivery, customer service fast response, product quality very good
Date of experience: June 11, 2017
I bought two items from this company and both were not working! That's way is so cheap. You are buying garbage!
Date of experience: July 29, 2017
Ummm, it must be on of our stuff made this mistake ````` so sorry for the confusion, anyway i will help you to solve your problem, please kindly let me know your email address and order number for checking your order details and working out an satisfactory solution for you. In this kind of case, we usually will send a replacement or issue full refund.
Great service, fast shipping, a lot of goods to choose from and cheap prises as well. Everything is good
Date of experience: July 28, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear maria h.，
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com