- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Great site, timely delivery when needed support responds quickly to meet customer need, good prices.
Date of experience: August 28, 2017
I´m so happy buying at TomTop. Tom Top is always the a great site to buy my goods.
Try and you´l see what I mean.
Date of experience: August 28, 2017
Great experience shopping on this website, good service. Recommended. Fast shipping, no complaints so far.
Date of experience: September 10, 2017
Its my first experience to buying here. Good price. Fast Shipping. I'm happy about the service. I can recommend this shop
Date of experience: September 1, 2017
Good quality product, fast delivery with protected packaging. Best prices most of the time!
Great online shop.
Date of experience: September 1, 2017
I ordered several times in this online store, orders come very quickly, support always answers questions!
Date of experience: August 30, 2017
Received products on time to India. Excellent customer support provided during transit. Highly recommended..
Date of experience: September 27, 2017
A large selection of products, affordable prices, fast delivery and all this online store tomtop uniquely recommend it
Date of experience: September 21, 2017
They delayed the order for almost one month. Bad experience. I will never to buy it again. Don't recommend this.
Date of experience: September 17, 2017
Good Store
Products at great price, correct delivery time, but support is very bad, no reply to emails..."
Date of experience: September 17, 2017
Really serious and accurate wholesale center! Everything I bought was delivered in time! Tom Top is the best!
Date of experience: September 16, 2017
Easy online shopping does not need complicated, goods ordered according to what you want and delivery on time
Date of experience: September 16, 2017
Fast shipping, no tax fees and best prices comparing to other stores. Good customer center. Recommend this seller!
Date of experience: September 14, 2017
Fast shipping, cheap prices. A lot of gadgets and other good stuff. High quality products. Recommend!
Date of experience: September 13, 2017
Very reliable place for shopping. Agile delivery and quality products as described in the ads. They are to be congratulated.
Date of experience: September 13, 2017
Good seller at all delivery points. quality.and product I will always buy thanks for the speed mainly quality
Date of experience: September 11, 2017
Item works as described, fast international shipping... will continue to do business with this company.
Date of experience: May 1, 2017
Item receive was faulty. After 5 weeks of emailing back and forth they have issued me with a partial refund.
Date of experience: January 20, 2020
Products arrive in tact and are what I hoped they would be.
International delivery takes a while longer but great value for money.
Date of experience: April 19, 2017
Good service, but did not meet the pre-sale deadline. They provide great price as per their online notification.
Date of experience: September 25, 2017
Tomtop delivered for me on my recent orders in record time. I was amazed. And the prices were great.
Date of experience: September 23, 2017
This is really cheap and quality most of the time. I used to have a shipping problem but it has been fixed.
Date of experience: September 21, 2017
I bought some bluetooth wireless headphones on a big sale from the UK warehouse and it worked out smoothly, pleasure to do business with!
Date of experience: September 19, 2017
Excellent service. Fast shipping and variety of products. I will buy at tomtop again. Definitely worth buying
Date of experience: September 18, 2017
No issues and good service, I will keep using this site! Not sure what else to write it wants 100 characters
Date of experience: October 16, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear Michael R.,
I am very sorry to see this reviews.
Please is there any possible to update me your order number and email address?
So that i can check the details and supply you the latest shipping information or do something needful to push the carrier to deliver the goods sooner.
Thank you very much for your patience and lookinf forwar to see your prompt reply. Tomtop.com