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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Fast payment and expedition.
Not heard any bad feedbacks so far.
(review incited by coupon, but real French buyer here)
Date of experience: October 15, 2017
Low prices, high quality product, fast shipping and goods were properly wrapped. No complains with this company.
Date of experience: October 13, 2017
This store has very nice prices, wide range of assortment (telephones, gadgets, etc.)
I'll buy here next time. Recommend.
Date of experience: October 9, 2017
I am regular customer of this website. Always great experience. Nice service and they are good at shipping.
Date of experience: October 6, 2017
Great store. All my packages arrived without any issue and right on time. The descriptions reflect exactly what they are.
Date of experience: October 4, 2017
I have ordered a smartphone support navigator and it was delivered within reasonable time. However I'm disappointed by their product.
Date of experience: December 23, 2016
An excellent website, prices are cheaper than those of competitors. Quickly responds with support.
Fast and accurate delivery to Moscow.
Date of experience: October 16, 2017
Love the products! Everything is as described! Will recommend to others! Very reasonable prices! Thanks!
Date of experience: October 11, 2017
Very good service, fast attention via e-mail, and the protection of being able to buy with paypal. I recommend this place.
Date of experience: October 19, 2017
Flawless. Accurate good reviews. Fast postage. Recommended seller. Well packaged goods. They arrived undamaged.
Date of experience: January 4, 2017
Ear customer, thanks for your sincerely review and we are looking forward to the next cooperation with you!
Excellent projector for a great price. Super quality. Every day we watch movies on the big screen. Thanks tomtop
Date of experience: November 2, 2017
Everything I've bought has been top quality. Shipping speed is excellent. Prices usually are cheaper than anywhere else.
Date of experience: February 1, 2017
Very cheap goods and delivery quite fast. Easy to navigate site that allows a comfortable shopping experience
Date of experience: January 14, 2017
Dear customer, thanks for your sincerely review and we are looking forward to the next cooperation with you!
No issues purchasing however shipping to Australia took a bit longer than expected. Would still use again because they are cheap.
Date of experience: February 10, 2017
Very good online store. The advantage is mainly European warehouses. We also praise post-warranty service.
Date of experience: December 14, 2017
Delivery in time. Very good prices.
They answer any issue you can have quickly.
I've purchased several items, and I am really satisfied.
Date of experience: February 19, 2017
I recommend buying at this store, fast shipping, high quality products, perfect service. Without doubt the best shops.
Date of experience: February 15, 2017
Quick shipping, EU warehouses, a lot of products at superb prices! I am going to buy from them again!
Date of experience: February 15, 2017
Great price and very good instructions via ''you tube'' for items that I have purchased through the site.
Date of experience: February 14, 2017
The TomTop is a nice store to buy many things, but essentially electronics stuff.
And also they ship worldwide.
Date of experience: December 11, 2017
Perfect seller. Everything was super. All Transaction were fine. I would recommend for other buyers. Good sales in eshop...!
Date of experience: March 1, 2017
Very good sellers! Reliable and fast! I'm happy with them! All went well during the purchase!
Thanks!
Date of experience: February 27, 2017
The product arrived in perfect conditions, very good and fast shipping, excellent service via e-mail by Tomtop staff.
Date of experience: March 17, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear customer, thanks for your sincerely review and sorry for unsatisfy purchasing we brought. We will improve our service and looking forward to the next cooperation with you!