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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Very cheap price with quality service. Good buying experience. Product works well. Right on time delivery and free shipping.
Date of experience: July 16, 2017
A well-organized, transparent website, there are always available action prices, detailed product descriptions.
Date of experience: July 12, 2017
Hello. At TOMTOP, I buy mainly phones. The goods always arrived in order. I'm happy with shopping. Sincerely Martin
Date of experience: July 12, 2017
I ordered the workout equipment. It arrived in just couple of days with no issues. Price was very reasonable
Date of experience: July 11, 2017
I orderer a wifi cam which doesnt work at all. I tried to resch customer service for help, but no chance. None of my mails have been answered yet.
Date of experience: October 10, 2017
I AM VERY UN HAPPY WITH THE LACK OF SERVISE AND COMMUNICATION THIS COMPANY HAS, THEY ARE A FRAUD IN MY EYES AND I WILL NEVER ORDER FROM THEM AGIAN. I ORDERED 2 HOVERBOARDS ON DEC 15, WAS TOLD I WOULD GET THEM BY X-MAS THEY TOOK MY PAYMENT INSTINTLY BUT SINCE THEN IT KEEPS SAYING PROCESSING. PAYPAL IS NO HELP EAITHER FOR THEM TO BACK THIS COMPANY THE WAY THEY DO BUT REFUSE TO HELP THE MANY ANGRY CUSTOMERS THAT HAS COMPLAINED TO THEM IT A SHAME AND IF THESE ARE THE TYPES OF COMPANYS THEY SUPPORT I WILL NEVER USE THEM EAITHER.IT WILL BE 30 DAYS ON THE 15TH I CAN NOT GET ANYONE TO RESPOND TO THE MANY EMAILS I HAVE SENT TO TOMTOP AND THE WEB SITE AINT TO HELPFUL EAITHER. KNOWING THIS I CAN IMAGINE HOW MUCH HELL I AM GOING TO HAVE TRYING TO GET MY MONEY BACK THEY NEED TO BE SUED AND REPORTED TO THE BBB WE NEED TO BRING SOME HEAT TO THIS COMPANY
Date of experience: January 9, 2016
Happy to use it. Very chip ang good quality. I can find every ting om your site. Og is unbliveble. I will recoment That people by drøm you
Date of experience: March 12, 2017
Order No.AN17D27V0003-CQQ00S
Ticket # US591F8E0C7D5D3
Payment sent to *******@gmail.com
Wx*******4910.
Ordered a $300 drone from these guys and it malfunctioned a few weeks later. They told me to ship it to them. They tested it and quoted me $188.15 for the repairs even though well in warranty period. Fine, I saved up all summer for it and had no choice. Paid them the 188 bucks and waited for update to ticket which is pretty detailed as to the status of the item. Last update said payme received. Many unanswered messages and months later here I sit with no drone. Finally got in contact with them months later. After asking for every last number they could think of and me providing them, they tell me that they can't find anything. I got upset so they then tell me they shipped it back. False! I ask them to provide me the shipping number and the address they sent it to and the kid (ezreal) tells me he was talking about email addresses and not my home address in an effort to cover his lie that it was already shipped. They have ignored me ever since. They stole $500 dollars from me. The drone and its repair cost and still ignore me obviously refusing to refund my money or replace the drone. I've got screenshots to back everything up including the lie from ezreal. This is the last company I would recommend. Now I'm left with a transmitter and charger still boxed up to remind me just how bad of an experience I've had along with the countless hours of my time ive wasted trying to get tomtop to work with me.
Date of experience: May 9, 2018
Purchased in the online store "Tomtom" in July of the current year: V88 Smart Android TV Box KODI 6.0 16.1 RK3229 1G / 8G, DJI Phantom 3 SE Wifi FPV RC Quadcopter JJRC and H36 2.4 G Mini Drone RC Quadcopter. Happy with everything-price, quality, delivery, interaction with customer support.
Date of experience: August 7, 2017
Nice and cheap goods. Good shop, quickly response and fast delivery. You can use any discount coupons. I recomend this shop.
Date of experience: September 9, 2017
I bought here the action camera Hawkeye Firefly 7S at a very good price, competitors are resting. I recommend the store.
Date of experience: September 8, 2017
Grrat prices and service... Perfect! Who could ask for more?
I love tomtop for those hard to find items and gifts.
Date of experience: August 28, 2017
Fantastic and very easey to use! Many thanks! Wish that it will progress more and more. This is the best decision
Date of experience: September 27, 2017
Very good shop. The products sold are very good quality and at great prices. Fast delivery. I recomend it for everyone.
Date of experience: September 17, 2017
Just got my 3rd delivery as usual was perfect. Fast and clean packaging products just ad ordered. Perfect service. Top source...
Date of experience: September 30, 2017
TomTop its very good site on this world i recommanded this website.
TomTop est un très bon site web il est sérieux et je n'ai eu aucun problème à commander sur ce site.
Date of experience: January 16, 2019
I ordered more than one month a litlle drine and extra battery and jntil now nothing delivered
Shame on you
Date of experience: February 12, 2017
Item from To top was faulty (did not work at all), after 30 or so emails they refuse 100% refund, offered only 45%. BUT THE ITEM IS 100% FAULTY
ORDER NO Was AA19D02K2351-VZPT2Z
Date of experience: May 21, 2018
Dear elwyn,
I'm sorry to bring you a bad customer experience.
I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
Looking forward to your quick reply.
Best regards,
Yeri
To top refused refund for FAULTY ITEM. In all correspondence which got nowhere involved 30 emails at least
Date of experience: May 19, 2018
I love buy by this site it's too cheap. There are a lot of subjet cheap. I have ordered a few items now from TomTop.
Date of experience: July 13, 2017
I made an order in june 2018 its aug 2018 still no item no response totally just stold my money dont ever order from them
Date of experience: August 12, 2018
Dear Adonis T，
I'm sorry to bring you a bad customer experience.
I will follow up on your questions and solve problems for you.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com
The stuff they sell is ok and delivery wasn't bad bearing in mind it was sent overseas.
However, if anything ever breaks. THEY WILL NOT HELP YOU.
Last year I bought a 3D printer from TomTop. It worked fine for about 8 months.
In November the printer started failing. The print bed temperature was fluctuating wildly and the printer software kept crashing citing a thermal runaway.
TomTop spent the next two months getting me to run various tests on the printer, most of which involved opening the thing up and taking voltage readings from various components. I'm pretty sure they were just trying to scare me off.
At the same time I was speaking with Creality (the manufacturer) who were equally useless and getting me to perform pointless tests. Eventually Creality agreed that it was the motherboard that was at fault and that TomTop should replace it.
I relayed this to TomTop who then repeatedly asked me for the serial number of the motherboard. Despite me telling them over and over that there was no serial number on it. I sent them multiple photographs of the motherboard showing the lack of serial number. This carried on back and forth for a few weeks.
They were deliberately obtuse and using the language barrier to evade any questions or to properly respond.
Finally in late December they agreed that they'd send a replacement motherboard.
When the package arrived, it was a 20p thermistor (which incidentally was the first thing I replaced when the printer started playing up) and not the motherboard.
They're now not replying to my emails.
So now I have a broken printer and I need to buy a new motherboard myself.
TomTop is a dishonest, deceitful and petty company. If you're buying anything that could possibly require any kind of after service, go somewhere else. They are not worth it.
Tip for consumers:
Don't buy anything that can possibly break as they will not replace it.
Products used:
Creality CR10S Pro 3d Printer
Date of experience: February 2, 2021
Great seller! A++ I order a lamp, and they sent it immediatly. So it is very fast processing and shipping
Date of experience: November 30, 2017
I have bought different products from Tomtop. The quality was good and the delivery fast. I am really happy. Recommened!
Date of experience: February 21, 2017
Perfect price very cheap supreme quality comes with an updated browser works great is fast and the touch works quite well
Perfecto precio muy barato calidad suprema viene con un navegador actualizado funciona de maravilla es rapido y el tactil funciona bastante bien
Tomtop is the best website I've bought
Tomtop es la mejor web en la que he comprado
Date of experience: September 20, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Dear customer,
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com