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TomTop has a rating of 2.4 stars from 3,475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TomTop most frequently mention customer service, tracking number, and credit card problems. TomTop ranks 5th among Wholesale sites.
This company responds to reviews on average within 3 days
Website is good to save money and order very high quality products. Obviously there're lot's of chinese unbranded gadgets, but sometimes you can find also products from well-known brand at the right (ore cheaper than others) price. The only gap is about shipment: sometimes object from China or Hong Kong take too much time to arrive in Italy. And, moreover, tracking (if you choose that option) is not accurate: I received info about my shipment only when this were arrived in Italy. However, it's secure and you can buy safely from it.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Your items are really excellent and the delivery time is very, very exact and proper.
Best,
Cesar Alcoba.
Date of experience: February 27, 2017
Item is dispatched for 1 week on the website.
In fact they didn't give to Singapore Post:
http://www.17track.net/en/track?nums=RF*******SG
Order N° AA17E16U0836-ULTPKX
Date of experience: June 1, 2017
Made two orders on tomtop. The first one was ok, the second one is't arrived. The support doesn't anwer to any question.
Date of experience: October 2, 2017
Dear customer,
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you the latest shipping information or do something needful to push the carrier to deliver the goods sooner.
Thank you very much for your patience and lookinf forwar to see your prompt reply.
Tomtop.com
8 months later and this order has still not arrived...
Order number No.AN18F21H3631-JNK5PJ
Total Amount USD 239.77
Order Date 2018-06-21 08:36:31
Shipping address
Shipping method Priority Shipping
Date of experience: February 20, 2019
Dear matthew M，
I'm sorry to bring you a bad customer experience. Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
Looking forward to your quick reply.
Best regards,
Tomtop.com
I like so much TomTop, the best shop online, the best products, delivery is fast to Brazil. Thank's TomTop.
Date of experience: October 12, 2017
I Love Tomtop, this website is serious and verry good.
I have already ordered on this site and I am very satisfied with the result.
Date of experience: August 6, 2017
Good shop, goog price and perfect service.
I like tomtop! I will buy more things in this shop
Thanks
Gracias desde navarra
Date of experience: February 20, 2017
I ordered High Power YKS Lipo Battery 7.4V 1000mah 20C MAX 30C JST Plug for RC Airplane Helicopter Part (7.4V 1000mah 20C lipo battery, Lipo Battery 7.4V, RC Battery JST)
It arrived in about 10 days (actually arrived before the remote that it was purchased for).
High quality product. Works as expected.
Will purchase from Tomtop again.
Date of experience: February 26, 2017
Very exciting and useful products at very cheap price. I recommend to visit TOMTOP website and just buy whatever you need.
Date of experience: September 13, 2018
Hi i am john_xk and i trust very much the tomtop and all the methods that they have for shipping. Thanks!
Date of experience: September 22, 2017
Mi box is the best TV Box in all market!
You can install all apps with aptoide and transform you experience.
Date of experience: October 16, 2017
Products are gud and on time delivery... and the product received are in good condition... I recommend tomtop to buy products
Date of experience: June 2, 2017
I can adive safe website with huge offers, the tomtop.com
I made several deals with them and I was always satisfied.
Date of experience: November 21, 2015
I have nice experience with tomtop. The products are arive within the time limit and the products are good quality item but lower price.
Date of experience: September 27, 2017
I made a purchase at the tomtop store of a cell phone umi super came everything right without a defect and recommend the store
Date of experience: January 9, 2017
Dear customer, thanks for your sincerely review and we are looking forward to the next cooperation with you!
I have bought RC boats and RC rock crawlers and they have been great quality and great prices. Thank you Tomtop!
Date of experience: November 20, 2017
Very polite staff, good seller! Responsible personell! Very fast shipping! I think i will order something else!
Date of experience: June 22, 2017
Good comunication and all questions was solved, good shipping and secure site. Prices very competitive and great stock of mobiles.
Date of experience: August 22, 2017
Today I received a parcel, everything is okOrdered 19.08.2017 today is 13.09.2017 shipping 18 days. I will back to TOMTOP
Date of experience: August 31, 2017
Great company. I just have good things to talk about Tomtop! Great products, great prices, great salespersons! Best promotions ever!
Date of experience: September 12, 2017
I ordered Leagoo m5
Good phone for the price. The item was as described.
The delivery was fast.
Thank you.
Date of experience: April 10, 2017
Is a magnific page if you buy in internet. I like this page and him price is very cheap, it is very fantastic
Date of experience: September 18, 2017
Tomtop is the best shopping site you can find innovative products and best sales and services I would recomand this for innovative products
Date of experience: September 13, 2017
I ordered the xDuoo X3 player on the sale for US$ 46.79. The player was delivered in 26 days. I'm happy with both the player and the store!
Date of experience: September 13, 2017
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
Hi, it's Singapore Post not China post, system delay caused this problem, pls kindly wait some more days, tracking link: http://17track.com/